What is the work of customer service in the case field?

Case site customer service is the receptionist at the sales site.

First, marketing case reception

1, always keep the bar clean and tidy, and you must stand and serve when customers arrive.

2. For seated customers, ask them what drinks they need at the first time, follow up their services and add them in time if necessary.

3. Always pay attention to the dynamics of customer activities entering the sales site. If there is any violation of management regulations, it must be stopped in time, but attention should be paid to language skills.

4, responsible for the use of consumables registration, try to control the quantity, save money.

5. If the customer leaves, he/she must immediately clean up the desktop negotiated by the customer, and then put the sofa back in place and put it in order.

Second, the model room reception

1, responsible for the safety protection of personnel and articles in the model room, and do a good job of "fire prevention" and "theft prevention".

2. For customers who are not accompanied by sales staff or relevant personnel of the company, they should politely refuse their visit request and invite them to the sales office, and the sales staff will arrange a visit.

3. Understand the general situation of the product, answer the general questions of customers, apologize to customers for unclear or sensitive questions, and ask the sales staff to answer them.

4. Be responsible for the safety and maintenance of the surrounding environment of the model house, and timely notify and assist the cleaning staff in cleaning.

5, in case of abnormal situation, timely notify the person in charge to the scene patrol, until the problem is solved.

6. Be familiar with the air conditioner, lighting circuit and water inlet switch between samples, and open them in time to deal with general problems.

Job responsibilities of case site customer service

Responsible for daily reception, bar service, model room management, making dessert drinks and market activities.