What are the residential property services in Beijing? Let's have a look!

In order to better understand the main contents and basic matters of property, standardize the behavior of property services and improve the level of property services, Beijing Municipal Bureau of Housing and Urban-Rural Development has formulated the List of Residential Property Services in Beijing, the relevant contents are as follows:

I. Integrated services

(A) service agencies and customer service

1. Set up service places and have obvious guiding signs in the community.

2. Establish a customer service duty system, and accept, solve and answer the service demands such as complaints and repair reports put forward by the owners.

4. Listen to the opinions and suggestions of the owners and property users regularly, accept the supervision of the owners and property users, and improve and perfect the service.

(2) personnel

5. Employees shall be equipped with and obtain professional qualification certificates in accordance with relevant regulations, and relevant personnel of property service providers shall have corresponding qualifications or entrust units and individuals with corresponding qualifications to carry out operations involving personal safety such as boilers, elevators, electricity, refrigeration, limited space and high altitude. Commissioned by the implementation, it should be clear about their respective safety management responsibilities.

6. Employees should wear work clothes and signs when working.

7. Project leaders and professional leaders have received professional training.

(3) Rules and regulations

8. Establish * * * parts and * * * facilities and equipment maintenance, fire safety prevention, greening maintenance, environmental sanitation, public order maintenance, garbage classification, building structure management, maintenance management, secondary water supply management, elevator management, decoration management, illegal construction, duty, financial management, fee management, training and assessment, safety production and project leader. Establish an emergency plan for public emergencies.

9. Establish internal management system and property service work record.

(4) Archives

10. Create property management files, including: * * some management files; * * * with parts, * * with facilities and equipment files and their management, operation, maintenance, maintenance records; Water tank cleaning record and water tank quality inspection report; Decoration management information; List of owners; Written agreements on water supply, power supply, garbage removal and network signed; Other information related to the interests of the owners formed in the property service activities; Domestic waste disposal ledger and other related information; The establishment of the owners' committee and the property management committee and their daily contact information; Safety production management files; Filing materials for property service contracts; Property management daily service files and their complaints and maintenance records; Maintenance records and documents in daily order maintenance and environmental maintenance.

1 1. Equipped with file managers. Computer management basic information, basic data, etc.

12. Keep the files handed over by the construction unit to the property service provider.

(5) Recognition

13. Set up various property service information signs such as prompt signs, indication signs, warning signs and prohibition signs.

(6) Publicity information

14. Business license of the property service provider, basic information of the person in charge of the project, contact information and complaint telephone number of the property service.

15. Contents and standards of property services, charging standards and methods, etc.

16. Name, qualification, contact information, maintenance plan and emergency treatment plan of the daily maintenance unit for facilities and equipment with professional technical requirements such as elevators and fire fighting.

17. The performance of the property service contract in the previous year and the revenue and expenditure of the property service project, and the revenue and expenditure budget of the property service project in this year.

18. Apportionment of public facilities, property fees, revenue and expenditure of public facilities and use of special maintenance funds in the previous year.

19. House decoration activities.

20. Sales and lease of parking spaces and garages.

2 1. Other information that should be publicized.

(7) Entrusted management of special services

22. Sign a special service contract and stipulate the responsibilities of both parties.

23. Supervise and evaluate the special services according to the service standards agreed in the contract.

(eight) service quality inspection

24. Make inspection plan and implement it.

25. Unqualified content items should be rectified and summarized regularly.

26 owners, property users regularly carry out property service satisfaction surveys.

(9) Decoration management

27. Accept the owner's application and sign the decoration management agreement.

28. Fulfill the obligation to inform the owner of prohibited matters.

29. Inspection and supervision.

30. Temporary storage and removal of decoration garbage.

3 1. Establishment, collection and preservation of decorative materials.

(ten) the use of * * with some business.

32. Public revenue is accounted for separately.

(1 1) Safety precautions

33 to carry out the education and training of property service personnel.

34. Inform the owners and property users of the precautions for safe and reasonable use of the property.

35. Identify the parts and places that endanger personal safety and formulate corresponding preventive measures.

36 to discourage, stop and report acts that endanger safety.

37. Set up an emergency rescue team to deal with all kinds of emergencies.

38. Configure all kinds of emergency supplies.

39. In flood season and extreme weather, early warning information should be issued and preventive measures should be taken.

Second, the operation and maintenance of * * * components and * * * facilities and equipment.

(a) Integrated management

40. Comprehensive management (identification, fire protection, rat prevention, system, etc.). ) of all kinds of computer room, daily inspections, establish a ledger.

4 1. Make maintenance work plan.

42. Set the equipment identification.

43. Organize maintenance and regular inspection.

44 water, electricity, gas, heat, communications and other professional facilities and equipment failure, can not be used normally, it should immediately report to the relevant professional operating units.

(two) the building itself and its ancillary structures

45. Organize daily inspection and record of parts used by * * *.

46. Organize the daily maintenance of * * * parts.

47. Conduct regular house safety surveys, integrity assessments, inspection and management of ancillary structures.

48. Inform the owner of potential safety hazards and take corresponding preventive measures.

49. Emergency treatment (roof leakage, doors and windows leakage, external wall falling off, etc. ).

(3) Secondary water supply facilities

50. Water tank management (cleaning and maintenance, etc. ).

5 1. Publicize the hygiene license of secondary water supply, carry out water quality testing and publicize the test report.

52. Emergency treatment (water cut, tube explosion, etc.). ).

(4) Drainage system

53. Sewage pump maintenance.

54. Inspection and cleaning of rainwater, sewage wells, roof rainwater outlets and other facilities.

55. Cleaning of rainwater and sewage pipes.

56. Clean septic tanks.

57. Emergency treatment (pipeline rupture, pipeline, etc. ).

(5) Lighting and electrical equipment

58. High and low voltage distribution room management.

59. Maintenance of high-voltage distribution cabinet.

60. Transformer maintenance.

6 1. Maintenance of low-voltage distribution cabinet.

62. Floor distribution room (well) maintenance.

63. Inspection and maintenance of external lighting in public areas and buildings.

64. Maintenance and detection of lightning protection system.

65. Emergency treatment (power failure).

(6) Air conditioning system

66. Operation and maintenance of central air conditioning units.

67. Clean the filters of new fans, air handlers, surface coolers, boxes and fan coil units.

(7) Security system

68. Monitoring system operation and maintenance (monitors, etc. ).

69. Camera operation and maintenance (camera, Yuntai, etc.). ).

70. Operation and maintenance of access control system (card reader, electromagnetic lock, exit button).

(8) Elevator system

7 1. Daily operation and safety inspection.

72. Regular maintenance.

73. Regular inspection and testing.

74. Emergency treatment (power failure, rescue of trapped people, flood).

(9) Fire fighting facilities and equipment

75. Operation and maintenance of automatic fire alarm system.

76. Operation and maintenance of fire fighting equipment.

77. Emergency lighting and evacuation instruction management.

78. Fire extinguisher management.

X limited space management

79. Establish a ledger.

80. Daily management (patrol, etc. ).

(1 1) Intelligent devices

8 1. Intelligent equipment maintenance.

Third, environmental protection.

(1) cleaning

82. Daily cleaning in the building (lobby, first floor waiting hall, corridor, stairs, elevator car).

83. Daily cleaning of the surrounding area (roof, roads and facilities outside the building, waterscape).

84. Cleaning in rainy and snowy weather.

(2) Prevention and control of pests

85. Release safety tips before operation.

86. Safety protection at work.

(3) Classification, collection and removal of domestic garbage

87. Establish a garbage sorting system.

88. Classification, collection and removal of domestic garbage.

89. Popularize the knowledge of domestic waste classification.

90. Give guidance and supervision to people who throw garbage.

Fourth, greening and maintenance.

9 1. Irrigation.

92. fertilization.

93. Pest control.

94. Plastic decoration.

95. Weeding.

96. replanting.

97. Winter protection.

98. Green garbage disposal.

Verb (abbreviation for verb) maintains public order.

(1) On duty

99. Pay attention to the main entrances and exits.

100. Monitoring system on duty.

(2) check

10 1. Make patrol routes and adjust them regularly, patrol according to the frequency, and stop and report violations in time.

(3) Motor vehicle access and driving management

102. Prompt vehicles to drive safely in the community.

103. Restrict the entry of overweight and extra-wide vehicles.

(4) Fire safety

104. Daily inspection and management of fire exits.

105. Fire protection knowledge publicity.

106. charging management of electric vehicles.

107. Emergency treatment (fire fighting and emergency evacuation).

(5) Underground space

108. Create a ledger.

109. Daily patrol.

1 10. Civil air defense space management.