Countermeasures and suggestions to improve the effectiveness of mediation in human social system

1, establish and improve the expression mechanism of interest demands ① First, "information disclosure", information is the basis of decision-making, and public opinion is an important source of information for correct decision-making. Citizens have the right to know the decision of public interest in design. Therefore, we must vigorously promote the openness of party affairs, government affairs, village affairs, factory affairs and school affairs, enhance the transparency of work, and reduce group petitions caused by asymmetric information and inaccurate interpretation. In other words, to protect the interests of the masses, we should and must proceed from the citizens' right to know, rather than the leadership's "covering the sky with one hand" and "patting the head to make decisions." The true meaning of democracy is that the people are masters of their own affairs. Only when the people are masters of the country can officials find the role of "servants". 20 10 Heilongjiang province established Harbin, Qiqihar, Daqing, Shuangyashan and Suihua as pilot cities for financial information disclosure. Harbin has disclosed 14 financial information in three aspects: financial budget and final accounts, government procurement and administrative fees. Daqing released 442 items of procurement information and 6 items of budget information throughout the year. These pilots have explored useful experience for the disclosure of financial budget information. At the same time, the information disclosure of major government investment projects has been strengthened. Harbin, Qiqihar, Jixi, Hegang and other cities have determined the public contents of major government investment projects. The planning, examination and approval, bidding and fund use of government investment projects are made public through government portals, government websites, websites of project authorities and various media. The Provincial Communications Department has set up columns on the portal website of the Provincial Communications Department, such as key project construction, highway project management, traffic construction project construction and quality supervision. , and regularly publish relevant business information to disclose all-round, in-depth and multi-field matters related to highway construction in the province. The forms of information disclosure are constantly innovating. Further improve the existing document utilization centers of archives and libraries at all levels, add electronic touch screens and other facilities, and continuously enhance the function of foreign service. Conscientiously implement the publicity system and hearing system for major decisions, and actively promote the change of administrative decision-making from focusing on the disclosure of results to the disclosure of the whole process. Daqing, Qiqihar, Yichun, and qitaihe city successively set up interactive columns for public live broadcast of government affairs on TV stations, and the mayors took the lead in entering the live broadcast room to answer relevant government policy documents on the spot. Mudanjiang City has set up an open column for NPC proposal and CPPCC proposal on the government affairs open website. Yichun has established an online inquiry platform for accumulated funds such as provident fund and medical insurance on the government portal website. In the process of civil service examination, the Provincial People's Social Welfare Department took the lead in making the whole process public in the form of live television to ensure fair competition and merit-based admission. The province has built 899 township public service centers, which have become a new front for grass-roots government information disclosure and government services. All localities have improved the leadership system of information disclosure of grass-roots governments, and set up four-level information disclosure organization systems of cities, counties (districts), towns (streets) and villages (communities), thus truly ensuring that all levels are managed by people. In order to promote the informatization construction at the grass-roots level, cities, towns (streets) and some communities have established portal websites, which have become an important carrier of open government affairs. Fushun community in Harbin actively absorbed social forces, and built five platforms, including medical treatment, convenience service, community culture, party member education discussion and community rehabilitation service, covering 1 12 service items, and formulated 28 community residents' information cards for free distribution to the community masses, which were widely praised by the community masses. Mudanjiang invested 2.6 million yuan to build a community information public service platform, and established three information databases, namely, life service, public service and government service, collecting 78 1972 items of service information, thus becoming a "good assistant" for the government to serve the people and a "good helper" for the people. The second is "face-to-face". Through the opening of mass media forms such as "a long hotline", "people through train" and "professional hotline", the heads of government departments communicate face to face with the masses, listen to their opinions and suggestions, implement their work, really think about what the masses think and worry about their urgent needs. On May, 2003 10, the interactive live broadcast program Fengfeng Hotline, co-founded by Heilongjiang Provincial Party Committee, the State Council State Council Office for Rectification and Provincial People's Broadcasting Station, met the people of the whole province in the news broadcast of Heilongjiang People's Broadcasting Station. (3) The main content of the program is the problems reflected by the hotline of government department leaders answering questions on the spot, and the problems reflected are investigated, handled and fed back within 10 working days. Since the program was launched seven years ago, 58 provincial departments have entered the live broadcast room of "professional hotline" one after another, accepting 2 1030 questions and solving 199 15 questions, with a solution rate of 94.7%. The promise of "paying attention to people's livelihood" was fulfilled with the number of problems solved, and the program purpose of "paying attention to people's livelihood" was interpreted with sustained and rapid actions. For six years in a row, the provincial party committee and the provincial government listed the "professional hotline" plan as one of the province's 10 actions and 33 practical things. Mass media plays a great role in the supervision of public opinion in modern society, especially the network and TV media, which can not only be the carrier of supervision and prevention of corruption, but also the bridge between the government and the people. 2. Establishing and perfecting the mechanism for investigating and resolving contradictions in the new period is an important way to solve the difficulties of the masses and safeguard their interests. Everything is established in advance, and it is abolished if it is not foreseen. To prevent and reduce the occurrence of contradictions and disputes, the key is to formulate practical countermeasures, improve the mechanism of preventing contradictions and disputes, make the dispute settlement strict, legal and rule-based, make every effort to improve the resolution rate of contradictions and disputes, and earnestly safeguard social stability. Focus on the following five aspects: first, form a preventive mechanism and do a good job in policy propaganda. With the development of China's economy, social distribution equity has increasingly become a hot issue of public concern. "Don't be poor, but suffer inequality". In view of the major issues concerning the vital interests of the masses, it is the key to prevent contradictions and disputes to strengthen the early policy propaganda and strengthen the rational and legal ideological defense line. The second is to form an investigation mechanism and do a good job in dispute registration. To prevent and reduce the occurrence of contradictions and disputes, we must do a good job in regular investigation of contradictions and disputes. If you don't worry about a small beginning, you may lose your virtue. No matter how trivial, all kinds of problems reflected by the masses that may become potential disputes affecting social stability are investigated and registered in time, sorted out one by one, and the new situation and new trends of disputes are analyzed regularly, and an investigation mechanism of minor investigation and minor mediation and major investigation and major mediation is gradually formed. The third is to form a linkage mechanism to improve mediation efficiency. Years of practice have proved that the formation of a horizontal-to-edge and vertical-to-the-end linkage mechanism to avoid mutual wrangling is an important guarantee for preventing and resolving contradictions and disputes. Social stability requires the concerted efforts of all departments and Qi Xin, the participation of the whole people and the efforts of the whole society. Paying attention to people's livelihood is the key to maintaining social stability and promoting social and economic development. Based on this, we should put people first, timely adjust the work pattern that is conducive to social and economic development and people's production and life, timely resolve all kinds of contradictions and disputes, comprehensively improve mediation efficiency, and effectively safeguard social stability. The fourth is to form a training mechanism and improve mediation files. To improve the social credibility of mediation, the key is to improve the professional quality of mediators and comprehensively improve mediation files. It is necessary to grasp the new direction of social development, organize civil mediators to hold business lectures and business training regularly or irregularly, constantly establish and improve grassroots mediation rules and regulations, further improve investigation transcripts, mediation transcripts and mediation agreements, regularly follow up and pay return visits to disputes that have been successfully mediated, deeply understand the ideological trends of the masses, effectively prevent disputes from rebounding, and earnestly be aware of them. The fifth is to form an incentive mechanism and implement mediation pay. People's mediation work is rooted in the grassroots, and people's mediators come from the grassroots. "Sun scalp, cheek, telling lies, starving and wearing soles of feet" and "going into thousands of households, saying a thousand words, suffering and being cursed" are the true portrayal of the work of grassroots people's mediators. The key to improve the enthusiasm and initiative of mediators at all levels is to establish and improve the mediation package mediation system and mediation incentive mechanism in combination with the difficulty of dispute resolution, and fully implement the remuneration of people's mediators. 3. Establish and improve the accountability and investigation mechanism. First, seriously carry out special governance and focus on investigating outstanding problems. Focus on the hot and difficult issues and problems with universality and tendency that are strongly reflected by the masses in a period of time. Adhere to the annual inspection of junior high school and primary school fees starting in autumn, and promptly correct and investigate arbitrary charges for education. In 2009, the Public Security Department of Heilongjiang Province deployed a special campaign of "Leading cadres of public security organs visit to solve the problem of people's letters and visits" for a period of 1 month. ④ This special action focuses on unblocking the channels of public security letters and visits and solving the practical problems of the masses. By sending true feelings, send warm and sincerity, we can truly solve the problem of letters and visits strongly reflected by the masses, realize the shift of the focus of letters and visits, realize the normalization and institutionalization of the visits of leading cadres of public security organs to the masses, and strive to stop more than 70% of letters and visits. At the same time, we will further intensify the investigation of misjudged cases and solve the problems of difficult letters and visits in the past and frequent new letters and visits. During the special action, the petition departments of public security organs at all levels in the province will comprehensively sort out and register the petition cases that have not stopped visiting and complaining. On this basis, the leaders and related personnel participating in the next visit are grouped and the tasks are decomposed. The Heilongjiang Provincial Public Security Department requires that in the next visit, we should resolutely eliminate the obstacles of self-interest and the interference of unhealthy trends, and take the discovered law enforcement mistakes seriously and seriously correct them. Public security discipline inspection and supervision and police supervision departments at all levels will take the initiative in this operation, and track the misjudged cases found in the work case by case to ensure accountability. The second is to strictly investigate the responsibility and safeguard the legitimate rights and interests of the people. In view of the multiple and overlapping relevant regulations, which harm the interests of the masses, the corresponding laws and regulations should be improved. Units and individuals that harm the interests of the masses shall be held accountable by warning talks, suspension of inspection, transfer from their posts, resignation, dismissal and administrative sanctions. If the problem is serious, the leadership responsibility should "catch up with the first level". In 20 10, Zhao zhonghou, director of the health department of Heilongjiang province, signed a letter of responsibility with the director of the health bureau of 13 and the heads of five offices of 12 department, demanding that the above-mentioned cities and departments complete 83 objectives and tasks as scheduled. Units that fail to pass the annual assessment will be held accountable in informed criticism. Since the medical reform in Heilongjiang Province was officially launched in April last year, the annual target has been successfully completed. In the new rural cooperative medical system, the national average participation rate is 94%, and that of Heilongjiang Province is 98%. In the aspect of establishing the essential drug system, the centralized bidding and purchasing platform for essential drugs in Heilongjiang Province was built late, but it was fast, innovative and effective, creating the "Longjiang Model". In order to ensure the implementation of various medical reform policies this year, the Health Department of Heilongjiang Province, in combination with the Main Work Arrangement of Five Key Reforms of Medical and Health System in 20 10 issued by the State Council, identified 83 objectives and tasks in five categories. Among them, the most important indicators are: the coverage of the new rural cooperative medical system was consolidated to 1.000% during the year, and the number of participants reached 1.408 million. The participation rate of the new rural cooperative medical system in all counties of the province reached over 98%; Raise the fund-raising level and raise the minimum fund-raising standard of the new rural cooperative medical system to per capita 150 yuan; Taking the county (city, district) as the unit, the overall outpatient service of the new rural cooperative medical system is 80%; The proportion of reimbursement for policy hospitalization in the province's overall planning area has reached more than 60%, and the maximum payment limit has reached more than 6 times the per capita net income of local farmers; Vigorously promote the "one-card" system for medical treatment, facilitate the insured to seek medical treatment and settle medical expenses, realize the immediate settlement (settlement) of medical expenses in 80% of the new rural cooperative medical system, and save the time and cost of reimbursement for the masses. Patients only need to pay medical expenses themselves. In the target responsibility book signed this time, the Health Department of Heilongjiang Province divided this year's medical reform task into municipal (prefecture) health bureaus, directly affiliated units of provincial offices and related offices in the form of responsibility book. According to the regulations, after the annual assessment, 66 is divided into qualified units, 67-84 is divided into good units, and 85 points or more are excellent units. Assessment is not up to the qualified units, to informed criticism, the province, the city's health assessment objectives to implement a one-vote veto, while the implementation of accountability. ⑤ To sum up, establishing and perfecting the system of "serving the masses, contacting the masses and safeguarding their rights and interests" embodies the starting point and end result of anti-corruption work in the new period. Our district (bungalow district) has accumulated some experience in building a clean and honest party style and fighting corruption, and carried out effective practical actions. As long as party member cadres insist on doing their jobs well, love their jobs, serve the people, always keep in mind the entrustment of the Party and intensify innovation, the anti-corruption work in our region will certainly make greater progress.