Zhonghai real estate complaint telephone head office

China Shipping Property Complaints Tel: 95 1 12

First, how to complain if you are dissatisfied with the property?

1. If the owner is dissatisfied with the property, he can complain to the real estate administrative department of the local people's government at or above the county level, and it is best to collect some relevant evidence when complaining.

2. After receiving the complaint, the real estate administrative department of the local people's government at or above the county level shall handle it in time.

3. Legal basis: Article 48 of the Regulations of People's Republic of China (PRC) Municipality on Property Management.

Second, the property management service is not in place, what kind of evidence is needed?

According to the regulations, after signing the property contract, the management and service projects of the property company for the community mainly include the following contents:

1, community safety work

Security obligation is the most important and basic obligation of residential property companies. When a safety accident occurs, the property management enterprise shall, while taking emergency measures to assist the rescue work, report to the relevant administrative departments in a timely manner. Property management enterprises shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens. The rights and obligations of property users in property management activities shall be agreed by the owners and property users, but they shall not violate the relevant provisions of laws, regulations and owners' conventions.

2. Maintenance of property

Including housing maintenance and repair, equipment maintenance and opening; Management and maintenance of landscaping, roads, street lamps, power supply facilities, water supply and drainage pipe networks, tap water pressurization stations, domestic sewage treatment stations, gas and heating.

3. Integrated services

Including public security and anti-theft, fire prevention and extinguishing, duty and parking care; Sanitary maintenance area capacity, area appearance, cleaning and protection of indoor and outdoor areas, and regular cleaning of reservoirs, etc. ; Life services, including housework, sending patients to hospital, sending children to school and home, repairing household appliances, changing gas, collecting and paying water, electricity and gas heating fees, paying insurance and taxes, collecting and sending letters, newspapers and magazines, paging telephones, publicizing the knowledge of rational use of houses and equipment, not polluting the environment (making noise and littering), not damaging landscaping and entertainment facilities, not allowing trucks to enter residential passages, and not allowing them.

4. Real estate management

Illegal land use, such as illegal construction, occupation, and heaping, is mainly prohibited.

Therefore, in general, the property needs to provide the above-mentioned property services according to the property contract. Therefore, if the property management is not in place, it is necessary to leave evidence that the property company fails to perform its obligations, and more evidence involves physical objects, such as taking photos of substandard property facilities or dirty residential environment.