Responsibilities of the property customer service supervisor

The responsibilities of the property customer service supervisor are as follows:

Be responsible for the daily management of platform customer service personnel, provide guidance, support and supervision, and conduct training and assessment; Assist e-commerce manager to formulate and improve customer service management system, standardize and improve job responsibilities, and optimize customer service process; Participate in the formulation of e-commerce platform marketing promotion and page design planning scheme; Responsible for daily work such as uploading e-commerce platform pages, putting goods on shelves, pre-sales, in-sales and after-sales service.

Check and monitor the online chat records of customer service, give timely guidance when problems are found, and correct and deal with violations in time; Familiar with the function template and structure of the online sales platform page, and correctly guide customer service personnel to promote products; Responsible for handling service failures and customer complaints in time, and tracking and analyzing customer satisfaction; Collect customer feedback regularly, analyze customer needs, and put forward reasonable suggestions to superiors.

Qualification of property customer service supervisor

1, 24-38 years old, college degree or above.

2. More than three years working experience in comprehensive property management.

3. Rich experience in customer service, equipment, facilities and safety management, and good communication and coordination skills.

4. Have professional knowledge and work experience in property management, experience in fire safety, emergency identification and risk management, and hold the manager certificate of property management department is preferred.