The property customer service forgot to tell the owner how to reply to the property fee activity.

1. First of all, we sincerely apologize to the owner and admit the mistake of not notifying the property fee.

2. Secondly, explain the reasons for the omission of the notice, and make it clear that the property management company has the responsibility and is willing to bear the corresponding consequences.

3. Finally, make up the mistakes and provide relevant solutions to ensure that the missed events will not happen again.