How to do property customer satisfaction survey?

In order to improve the management service quality of the residential area, the property company conducted a property satisfaction survey on the owner, which is an affirmation of its own management work and the basis for the property company to improve property management in the future. In order to fully understand the owner's satisfaction with the property, it is necessary to comprehensively set up the scope and content involved in the investigation. It can be roughly divided into the following five categories:

First: manage services. This category can write the owner's code of conduct for the work of property personnel, the degree of enthusiasm and satisfaction with the property, or the timely answering rate of the telephone operator of the property customer service hotline when the owner encounters problems at ordinary times, whether he is enthusiastic and responsible to help the owner actively solve the problems encountered by the owner, whether the handling method is appropriate, and whether he is satisfied with the results of the problem or complaint handling.

Second: order maintenance service, which can also be said to be the security of the community. Nowadays, more and more people are pursuing a high-quality life, and they also need a quiet environment that only their own homes can do, giving their hearts a place to rest. In this regard, you can ask the owner about the property satisfaction of the community, as for the maintenance work; Satisfaction with the patrol density and patrol route of order maintainers at night; We should pay full attention to the satisfaction of the monitoring of foreign vehicles and foreign personnel and the satisfaction of the management of vehicle parking areas in the community.

Third: cleaning service. At present, there is a problem in many communities, that is, there are loopholes in the management of community health by property. When the owners just moved into the community, the hygiene of the community couldn't wait to be "spotless". As time goes by, soon, the figure of the cleaning staff in the community is less and less seen by the owners every day. Many times, because of the sanitary problems in the community, the owners are very dissatisfied with the property. At this time, the owner's satisfaction with the health service in the public area of the community and the health property near the door must be paid attention to, and the health problem is the most important and related to the owner's health.

Fourth: the supplementary part of the owner. The owner's own interests should be fully considered, and some aspects are particularly important while longing for improvement. Know how to "leave blank" and give the owners the opportunity to express their opinions and suggestions. Through the survey of property satisfaction, this is another opportunity to improve the quality of property management.