How should the property be solved when the owner's home is stolen?

3. The property management company should have a principle to deal with such incidents-"deal with them as soon as possible, reduce the impact and make necessary agreements". If the owner accepts the facts and submits them to the police station for handling, our company needs to communicate with the owner more and promise to strengthen safety precautions. If the owner reacts violently, the property management company can negotiate according to the contract when it is determined that it is not our responsibility. If the owner makes bad comments in the community through this matter, which affects the whole community, the property management company should also do a good job in ideological work and patiently persuade the owner. At the same time, in order to reduce the impact, it can compensate the owner for the loss by means of "sending management fees", but it must make an agreement not to hold the property management company accountable and not to make comments that affect the company's image.