What adjustments should be made in the face of complaints in property management services?

Complaints in property services can be divided into valid complaints and invalid complaints.

1. Most of the effective complaints are about normal property services, including security, cleaning, greening and public maintenance. Such complaints should be verified at the first time, solved in the shortest time, and given the owner the most satisfactory answer (generally reply within 24 hours). )

2. Invalid complaint. Don't underestimate invalid complaints. Through the content of invalid complaints, we can analyze many interesting things, understand local cultural customs, know the defects in the project development process, and better understand the needs of users. You can also find business opportunities. Generally, invalid complaints are basically not answered, but euphemistic refusal is not slow. Developers should actively communicate with developers and do a good job as a bridge between owners and developers and all walks of life.

It is emphasized here that the focus of the property company below the developer is not the same. In the face of complaints, a lot of explanation work should be done, and the ultimate goal is to maintain and establish a good image of developers and promote further sales and investment promotion.