Summary of probation period of property maintenance engineer

I entered the warranty center of xx Charming City on May 26th, xx, and it has been three months in a blink of an eye. During this period, with the care of leaders and the help of colleagues, I have learned a lot, which is of great benefit to my life development. In this regard, I would like to express my heartfelt thanks to all leaders and colleagues.

During the short and long probation period, I seriously studied the articles of association of the company, strictly performed my personal duties, reassured the leaders and satisfied the owners. Summarized as follows:

First, study hard and summarize and improve.

As soon as I entered the Charm Warranty Center, I was entrusted with a heavy responsibility as the on-site maintenance engineer in 10 and1.

Facing the 352 owners, when I first came into contact with the service industry, my business was unfamiliar, and I was inevitably worried about my work-I didn't know much about many places. On the one hand, I felt "interlaced like a mountain", on the other hand, I felt that I had a long way to go.

However, with the care of leaders and the help of colleagues, this kind of worry soon vanished. When encountering difficulties, everyone patiently teaches: whether it is to take the owner to inspect the house, check the problem points of the house inspection list for maintenance, or feedback to inform the owner to re-examine and sign, release the morning meeting, or write a letter, basic etiquette and on-site forensics photo collection. , have been supported by colleagues, especially the information officer at the front desk, and have helped generously many times.

Everyone knows that I am new here, and they take special care of me. Every time someone kindly reminded me not to miss it, and even taught me how to cancel the order and close the problem point ... everything touched me. Philosophers say that a perfect team is the guarantee of success, and I deeply feel this in a charming big family.

In order to integrate quickly, I take a small notebook with me. When my colleagues remind me of something, I will write it down on the spot and then read it often to show my vigilance. Always sum up your own shortcomings, learn from others' strengths and improve your professional level. From ignorance to understanding, from the beginning to the details, it has been praised and supported by many owners, which makes me very happy and feels that my efforts have been rewarded.

Second, love and dedication, warm service.

I just arrived in the 10 and 1 1 areas, which happened to be centralized delivery.

When I took the owner to inspect the house, I seriously answered every question raised by the owner, and explained in detail the planning of the community, the brand of interior decoration materials and the matters needing attention in house maintenance. Record the owner's dissatisfaction in detail, and distribute the problem points of the house inspection list to all subcontractors for maintenance in time; Inform the owner to re-examine the completed problems and sign the house inspection form.

Most owners are satisfied with our service, and our labor has been praised by the owners, which also adds a touch of bright color to the xx team.

After the delivery of the house, with the improvement of the occupancy rate of the owner, there are more and more maintenance problems. Every time I receive a repair report, I quickly go to the scene to check and confirm the non-man-made damage, fill in the maintenance plan and inform the owner, then send a bill to the workers to arrange the repair at the owner's house, and sign it after completing the task. Then I have been responsible for entering the house maintenance platform to cancel the order and close the problem point in the company's cm network.

Third, handle affairs impartially and treat people sincerely.

Sometimes owners do not pay attention to man-made damage, such as planting flowers and watering a house, which leads to the expansion and deformation of the floor. Calling to complain is the quality problem of our materials. I will explain this situation after on-the-spot investigation. No matter whether the host growls loudly or cynically, I will be honest with him.

The Bible says that when other people's anger burns, you can only put it out if you treat it calmly. Most owners will be influenced by our attitude. I believe that if you treat others with sincerity, they will put themselves in your shoes. The company's system can't be chaotic. As long as it is not chaotic, others can't be chaotic.

Fourth, rigorous and meticulous, self-discipline.

Every time you go to the host's house, you should wear a shoe cover regardless of whether the host is in charge or not. It is one thing to say politely that "there is no need for chaos at home", and it is another to abide by the company system.

Once in a repair shop, the owner was very cheerful and seemed to be a cultural person. He also handed it to the construction workers when he smoked it himself. I resolutely stopped "you can't pick up cigarettes and smoke in the master's room". The host advised that "rules are nothing more than human feelings." I replied, "Human feelings are not a bad rule." The host smiled, no longer reluctant, but also praised our xx "self-discipline, people always respect."

Five, love the owner, timely feedback.

Based on the service concept of "thinking for the owner and taking the owner as the center", I will call the owner after each maintenance and ask him if he is satisfied and what needs to be improved. Frequent communication with the owners has also enhanced mutual trust and understanding.

Sometimes enthusiastic hosts will also send some small gifts, such as mineral water and snacks. I am deeply grateful and refuse to take "serving everyone is my job responsibility." Some owners also posted praises on the charm forum, and even wrote poems to each other. "There is a heroic spirit, and it is difficult to solve worries between talking and laughing ... Love is one in a million. Who said that women are not as good as men?" So kind that I can only thank him for his kindness.

Although I am young and have limited work experience, I will give full play to the advantages of young people, such as studious, diligent and energetic, and strive to become an outstanding talent and contribute to the development of the company. With the care of leaders and colleagues, I will be more confident to do a good job in maintaining 10 and 1 1 areas.