How to reply to the owner of the leaky basement property

1. Timely reply: The property shall reply to the owner as soon as possible to confirm receipt of his complaint or maintenance information. You can reply by phone, SMS, email, etc. Make sure the owners know that their problems have been noticed.

2. Audit problem: the property needs to be carefully verified for the water leakage problem reflected by the owner. Relevant personnel can be arranged to conduct on-site investigation to understand the specific situation and record the location, degree and possible reasons of water leakage.

3. Notify the maintenance department: If it cannot be solved immediately, the property shall promptly notify the maintenance department or relevant professionals to deal with the water leakage problem. For serious water leakage, emergency repair may be needed to avoid further damage and danger.

4. Communication with the owner: During the maintenance process, the property should keep communication with the owner and update their information about the maintenance progress in time. Information such as maintenance plan, progress report and completion time can be provided to the owner by telephone, SMS and email.

5. Complete maintenance and follow-up: once the water leakage problem is solved, the property should ensure the quality of maintenance work and conduct follow-up inspection to ensure that the problem will not happen again. If the owner has any questions or dissatisfaction with the maintenance results, the property should respond positively and try its best to solve the problem.