How about girls doing property customer service?

Responsibilities of customer service center

1. Follow the service principle of "owner first, service first" and serve the owner and customers wholeheartedly with the work spirit of "strict requirements and conscious dedication", and handle the complaints, help and consultation of the owner in a timely and effective manner.

2. Warm reception and thoughtful service. Be patient when answering the phone, fill in the owner's complaint records for repair, help and consultation, which should be standardized, concise and clear, and all records should be registered, handled and properly kept in time.

3. Responsible for the owner's check-in procedures, owner's key management, owner's data collation, and house quality problem rectification and tracking.

4. Responsible for the owner's check-in procedures and registration, and regularly sort out the household information of the community.

5. Responsible for the owner's house decoration procedures and decoration passes (including charging, registration, filling, remarks, settlement, etc.). ).

6. Be responsible for answering the phone, filling in the "Work Record of Service Center", forwarding the "Maintenance Sheet" to the relevant personnel of the Engineering Department for signature, tracking and implementing related matters, and feeding back information to the owner in time.

7. Be responsible for keeping the duty records and handover records of the service center, recording the complaints and suggestions of the visiting owners, and making a return visit record in time as stipulated by the company.

8. Be responsible for receiving and handling the telephone and email complaints of the owner and the opinions and complaints of the owner on the website.

9. Be responsible for visiting the owner regularly and soliciting opinions from the owner.

10. Responsible for handling the parking space rental procedures in the community.

1 1. Responsible for the property handling and release procedures of the community owners.

12. Responsible for collecting management fees, decoration fees, parking space rent and other fees.

13. Responsible for the management of the floating population in the community.

14. Responsible for the planning and implementation of community cultural activities, and create a community cultural atmosphere in the community.

15. Provide various special and special convenience services for the owners of residential quarters to meet their needs.

16. Complete other tasks assigned by the management office manager.

If you go through the check-in and decoration procedures, you should pay attention to:

Occupational aspect

Information required by the owner for handling the handover procedures:

Copy of the house purchase contract (agreement) (original inspection); Copy of the owner's ID card or passport (original inspection); If the company purchases, it shall also submit a copy of the business license (original inspection), a copy of the legal representative's certificate (original inspection), a power of attorney of the legal representative and a sample of the official seal; Notice of taking over the house; Payment receipt; Unpaid house payment and the amount required to be collected in the Notice of Receiving House; One color photo of the owner and family members 1 inch. If you entrust others to handle it, you should also bring the following documents: the owner's power of attorney should be signed by the owner; Original and photocopy of the owner's ID card or passport; Original and photocopy of agent's ID card or passport.

House Acceptance: The service personnel fill in the Property Acceptance Sheet according to the Notice of House Acceptance Procedures provided by the owner. Take the property acceptance form to lead the owner or owner's client to the site to inspect the house. After the acceptance of the owner, the service personnel of the management office will make a record on the property acceptance form, and at the same time record the indoor water, electricity and gas meter readings, and ask the owner to confirm whether he agrees to hand over the house. Both parties will sign in the management office and keep it in the owner's folder. If the owner thinks that there is a quality problem in the house, the owner will fill in the record form of the house rectification project so as to contact the developer for rectification.

Handover matters: one copy of the property acceptance is filed, and the other copy is kept by the owner for signing the agreement. For example, the owner's temporary management statute, the convention on spiritual civilization construction, and the regional fire prevention responsibility book. Distribute the owner's manual, house use manual, house quality guarantee and other materials to the owner, and ask the owner to sign for it. Fill in the owner's file information, and keep a copy of the owner's ID card and photos of the owner's family members. The owner shall stamp or sign in the box (4) of the house acceptance procedures and hand it over to the property management company for preservation. The management office of the property management company will deliver a full set of keys and related materials to the owner, and fill in the owner's information distribution registration form and house acceptance form in time, and ask the owner to confirm and sign, and the management office will keep it.

After handling the handover procedures, the service personnel shall mark the delivered houses on the owner's household list; Put the copy of the owner's ID card, photos, house acceptance procedures, property acceptance list, owner (household) basic information registration form, owner information distribution registration form and other materials into the owner's portfolio and input them into the computer. The owner's file management can be found in the property file management process.

Decoration:

Property owners to declare housing decoration, should fill in the "decoration declaration form"; And submit the relevant certification documents of the property owner to the residential property management office. The valid documents of the property owner are as follows: the purchase contract; Purchase payment voucher; Identity card; Real estate license; Other documents that can prove property rights.

Property users to declare housing decoration, should fill in the "decoration declaration form"; And provide the housing lease contract, the power of attorney of the property owner and the proof that the property owner allows the decoration to the residential property management office.

The decoration enterprise entrusted by the decoration person shall provide a copy of the industrial and commercial business license stamped with the red seal of the decoration enterprise and a copy of the qualification certificate of the building decoration enterprise, and indicate that the copy of the license is only used for property decoration and room number declaration.

If the decorator decorates by himself, the identity guarantee certificate of the decorator shall be submitted.

When applying for decoration, the decorator shall sign a decoration management service agreement with the entrusted decoration enterprise and property management enterprise.

Decoration management personnel shall inform the owner to pay attention to the following violations, and require the decorator to write a written commitment when necessary:

Demolition of indoor safety fence;

Move and change the position of videophone, infrared monitor and gas alarm;

Decorative shelter and package treatment indoor and outdoor rainwater and sewage drainage supervisor;

Decorate, block and close the main gas pipeline and gas meter.

Decoration management personnel should conscientiously fulfill the obligation of informing, and inform the decorator and the person in charge of decoration construction of the relevant management regulations, measures, prohibited behaviors and matters needing attention when reviewing the decoration declaration.

Decoration management personnel shall submit the relevant regulations and measures for residential decoration management to the decorator in written form. The decorator and the person in charge of the decoration construction shall leave a receipt record in the information distribution column of the decoration application form.

The decorator and the person in charge of decoration construction shall sign the audited decoration design drawings for confirmation, and the property shall be copied and filed.

After the decorator pays the relevant expenses, the decoration management personnel shall handle and issue the construction permit with the payment receipt.

During the construction period, the decoration personnel of the decoration company should apply for a temporary pass in the property management office. The temporary pass takes one person and one card, and it must be handled with my ID card. For the convenience of management, the temporary pass adopts a positive and a negative pass. The original holder carries it with him for future reference, and the copy holder submits it to the gate for filing when entering the community, and returns it when leaving the community.

If the decorator decorates himself, the person responsible for installing wires, water pipes, gas pipes, etc. Should hold the relevant skills assessment certificate.

Inform the decorator of the prohibited behaviors and precautions in the decoration:

1. Building buildings and structures;

Second, change the facade of the house and open doors and windows on the non-load-bearing external wall;

Three, damage to the bearing structure, main structure and foundation of the house;

Four, without changing the main building and load-bearing structure;

Five, the excavation of the basement, drilling wells, etc. ;

Six, unauthorized renovation, renovation of buildings and ancillary facilities, damage to the appearance of the house;

Seven, damage to the property * * * facilities, equipment and venues, unauthorized movement of * * * facilities and equipment;

Eight, damage to the original energy-saving facilities of the house or reduce the energy-saving effect;

Nine, without changing the nature of the use of property;

Ten, without changing the function of the housing area;

Eleven, occupation of property * * * parts and * * * facilities;

Twelve, blocking closed indoor gas pipelines and facilities;

Thirteen, unauthorized removal of water pipes, gas pipelines and power supply facilities;

Fourteen, other acts that affect the safety of building structure, use safety and building appearance.

Inform the decorator that if the main body and load-bearing structure of the building are changed, floors are added, and the floor load exceeds the design standard, the original design unit or the design unit with corresponding qualification grade shall put forward the design scheme.

Said a lot. . . . There are many details to pay attention to. . It is very important to fulfill the obligation of informing, and there are many things to remind the owner.