Etiquette course plan

"One" Who has the etiquette training course? I want to take the etiquette teacher exam. I want to know about the etiquette course first!

National professional trainin

"One" Who has the etiquette training course? I want to take the etiquette teacher exam. I want to know about the etiquette course first!

National professional training plan for enterprise etiquette trainers

The first morning: etiquette training methods for enterprise etiquette training teachers.

The trainers of the core course of Perfect Smile come from the Capital Office of Spiritual Civilization and the former Beijing Etiquette College.

1. The prototype of corporate etiquette trainer's overall podium style encourages expression.

2. The prototype of corporate etiquette trainer's classroom speech act encourages expression.

3. The "trainer's toolbox" in etiquette class:

-explanation, display, interactive stimulation, demonstration taboo, classroom ice breaking, students' motivation, role division, etiquette common sense stories, and professional habit analysis.

4. Behavior training methods (former Beijing etiquette training regulations);

5. Behavior Training Course (formerly Beijing Etiquette College Training Course).

The first afternoon: basic theory of social psychology and behavioral psychology

1, personal private space ownership;

2. Social conflict and reconciliation of etiquette culture;

3. Service behavior and interpersonal attack;

4. Service consciousness and consciousness;

5. Altruistic behavior and customer service norms;

6. Behavior and attitude in the business environment;

7. Correctly analyze the group influence of professional etiquette behavior.

The next morning: learning methods to shape the appearance image of corporate etiquette managers

The teacher of the core course of Perfect Smile, Appearance and Etiquette comes from the former Beijing Etiquette College.

1, intuitive colors, styles, fabrics and metal primary colors in the instrument image of the trainer;

2. Hairstyle and overall makeup feeling in the trainer's instrument image;

3. The "stage analysis method" of coaches' instrument image learning;

4. Overall appreciation of "global luxury brand identity and culture";

5. Instrument etiquette teachers to attract students:

6. Hands-on ability training with clothes;

7. 1 1 details that affect employees' personal appearance and image;

8. 1 1 details that affect the classroom appearance image of etiquette trainers.

The next afternoon: the staff of corporate etiquette training chatted.

The teacher of the Perfect Smile Pronunciation course comes from the broadcasting host major of Beijing Communication University.

1, comprehensive "etiquette trainer" to improve language expression course;

2. Language sense and speed (metronome positioning speed training);

3. Carefully choose the theme that "etiquette trainer" should choose in class identification.

4. Challenging projects such as project work, situational dialogue, impromptu speech, role positioning and self-breakthrough;

5. Pronunciation and Putonghua pronunciation begin; How to make piano training songs;

6. Speak the classroom language you should speak;

7. Interactive skills to inspire students to open their mouths.

The morning of the third day: the speech norms of employees in enterprise etiquette training

The teacher of the perfect smile language expression course comes from the former Beijing Etiquette College.

1, the success of expression is due to the correct attitude;

2. "Argumentation" is the root of all classroom thinking;

3. "Determination" determines the successful training effect;

4. Make a little progress every day;

5. I am what I think I am;

6. God helps those who help themselves;

7. The belief in happiness.

On the afternoon of the third day: "* * * wins leadership" 8 levers of etiquette trainer teaching.

The trainer of the core course of Perfect Smile comes from the former Beijing Etiquette College.

1, efficiency lever-six-point priority lesson preparation system

2. Planning lever-the "multi-tree" of enterprise employee training integration

3. Method leverage-follow the golden principle of etiquette teaching in your mind.

4, diagnostic lever-enterprise consulting method is like "road construction principle"

5. Institutional lever-an excellent button to grasp the force.

6. Coach lever-on the "monkey" management in corporate image behavior education

7, communication lever-empathy, * * emotion, transformation, depth, Tai Chi in communication.

8. Crisis leverage-risk reversal in crisis public relations.

The morning of the fourth day: etiquette training methods for enterprise etiquette training teachers.

The trainer of the core course of Perfect Smile comes from the former Beijing Etiquette College.

1. On the essence of stance teaching and the wrong "stance teaching";

2. Analysis of the essentials of sitting posture teaching and the wrong "sitting posture teaching";

3. "Gesture Teaching" analysis of the essence and mistakes of gesture teaching;

4. Discrimination between the essence of salute teaching and the wrong "salute teaching";

5. "Walking Teaching" analysis of the essence and mistakes of walking teaching;

6. Discrimination between the essence of delivery teaching and the wrong "delivery teaching";

7. Analyze the essence of handshake teaching and the wrong "handshake teaching";

8. Analysis of teaching essentials and misunderstandings of "Introduction Teaching":

9. "Guiding learning" analysis of the essentials and mistakes.

The afternoon of the fourth day: the coordinated management of corporate etiquette trainers.

Beijing Sport University Perfect Smile Body Coordination Management Trainer.

1, physical control ability is a sign of personal maturity;

2. Cultivating control ability is the key to achieve "self-discipline";

3, etiquette trainer podium self-control ability and coordination ability requirements;

4. It is better to teach by example than by words;

5. Flexibility and coordination of limbs;

6. Theoretical mastery of all joints, muscles, bones and organs of the body (anatomy, nutrition);

7. Understand the physiological changes of students of different ages;

8. The application of "behavior teaching" in different industries and people of different ages.

The morning of the fifth day: the systematic introduction of etiquette training and teaching basic subjects.

The trainer of the core course of Perfect Smile comes from the former Counsellor of the China Embassy in Switzerland and the former Beijing Etiquette College.

1, norms of daily business communication-mastering the main points of business etiquette teaching

2, service consciousness and behavior-master the service etiquette teaching points.

3. Overview of etiquette culture in various countries-mastering the main points of foreign etiquette teaching

4, public image and administrative responsibility-master the main points of government etiquette teaching.

The fifth day afternoon:

Case Analysis of Etiquette Training Courses in Various Industries —— Your Etiquette and My Personal Etiquette Emergencies

The trainer of the core course of Perfect Smile comes from the former Beijing Etiquette College.

1. Training of employees' business expression and analysis of difficulties;

2. Motivation of behavior training;

3. The trainer's solution to the problem of individual classroom slack;

4. Cold treatment in class;

5. Solutions to mobile phone problems;

6. Master the questioning time in class;

7. Master the solution to the problem of silence in classroom questioning time;

8. Standard analysis of common employee norms in enterprises.

The morning of the sixth day: the compilation and classification of the courseware of document etiquette and etiquette training course.

The trainer of the core course of Perfect Smile comes from the former Beijing Etiquette College.

1, traditional morality and etiquette culture;

2. Etiquette of addressing and addressing;

3. Business communication and professional ethics;

4. Etiquette in SMS and network communication:

5. The standard format of etiquette training courseware;

6. Reasonable writing and application of 6.PPT

7. Common format of commercial documents;

8. Steps to develop special training courseware for enterprises.

On the afternoon of the sixth day: investigation and analysis of etiquette training market-analysis of the living conditions of etiquette training enterprises

The trainer of the core course of Perfect Smile comes from the former Beijing Etiquette College.

1. etiquette training market analysis and data collected by different research methods;

2. Analyze the audience of key etiquette training;

3. Analyze the establishment steps and operation methods of etiquette training company;

4. How to deal with the reasonable cooperative relationship between teachers;

5. Maintenance and marketing of customer channels;

6. Strive for the second training;

Day 7 morning: China traditional morality and international communication culture.

The trainer of the core course of Perfect Smile comes from the former Counsellor of the China Embassy in Switzerland and the former Beijing Etiquette College.

1. Today's etiquette environment is "Chinese and foreign mixed";

2, western etiquette "international communication practices", understand western culture and communication knowledge,

3. Looking for a richer etiquette teaching structure with China characteristics.

Day 7 afternoon: corporate image building and team communication

The trainer of the core course of Perfect Smile comes from the former Beijing Etiquette College.

1, the team of internal trainers is the only way for the course;

2. Be able to cooperate with others in a friendly and successful way;

3. Fly like a flock of geese;

4. Get the welcome and trust of others;

5. Feel the glory and responsibility in the team;

6. Let the curriculum and culture of "team" shine on the basis of etiquette culture.

The morning of the eighth day: the course of artistic accomplishment of flower arrangement.

The trainer of the core course of Perfect Smile comes from the former Beijing Etiquette College.

1, when flowers are used as gifts;

2. When flowers are used as language;

3. When flowers are used as decorations;

4. Flowers in various countries;

5, the flower of business.

On the afternoon of the eighth day: etiquette trainer writes on the blackboard.

The trainer of the perfect smile trainer training class comes from the president of Oriental Painting Academy and the vice president of Xingzhi School.

1, mastering the standard of soft pen calligraphy-the transformation between French font and human (behavior) form in etiquette teaching

2. Master the standard of hard pen calligraphy-master the main points of blackboard writing in etiquette teaching.

3. blackboard writing and plane calligraphy-the enlightenment of calligraphy aesthetics to etiquette behavior teaching

4. Correct writing and correct personality

The morning of the ninth day: summary of digestion and absorption

1. What are the most important concepts and methods I learned in this course?

2. What do I want to change immediately after I finish this course?

3. Re-plan the standard courses of enterprise training;

4. Self-training tracking plan;

5. Team tracking plan after training;

6. Deepen the management plan after training;

7. Students' sharing platform.

On the afternoon of the ninth day: trial lecture and thesis defense, and graduation certificate will be issued.

1, trial duration: 15-30 minutes/person.

2, 8000 words of paper delivery (multiple choice).

3. Defense: Questions and arguments of relevant core courses.

4. Qualified personnel shall issue certificates respectively, and the "double-qualification certification" forensics personnel shall follow the registration.

I am the captain of our school etiquette team and need etiquette training. Please give me a very detailed training plan, including videos and courseware.

1, basic knowledge of etiquette

2, words and deeds etiquette norms

3, master the basic reception etiquette

4. Manage your image.

5, said the correct address etiquette

6. Guidance etiquette: (1) words (2) attitude (3) greetings.

7. Reception skills: Receiving customers = mind (will) × skill (speech) × body (attitude)

8. Always smile (1) Smiling is a shortcut to improve your goodwill. (2) Without a smile, there is no good interpersonal relationship. (3) Smiling is the first job of etiquette meeting attendants, which is won by gestures. This is the outline. You can have a look.

What do you teach in college etiquette classes?

Etiquette course for college students is a public basic course;

appearance etiquette

Instrument etiquette

Making friends and marriage etiquette

Travel etiquette

Public place edition etiquette

Chapter III Right to Test

Speech communication skills

Practical etiquette

Job hunting etiquette

Interview etiquette

Work etiquette

meeting etiquette

Visiting etiquette

Gift etiquette

Greeting etiquette

Communication network etiquette

Banquet etiquette

Chinese etiquette

Western etiquette

Overview of foreign etiquette

Etiquette of foreign-related work

What should the "boss" learn in the physical etiquette class?

The main contents of the body etiquette class include body training, elementary rhythmic gymnastics (including "handle", "ballet hand position", "basic dance steps" and "waltz combination"), rhythmic gymnastics, aerobics and mat combination exercises.

Body-building class refers to an aesthetic education course which takes the basic training in dance as the main means, combines music, and practices body-building activities according to people's basic posture. The main purpose is to integrate fitness, mental health and bodybuilding, shape beautiful figure and posture, and strengthen physical beauty.

1, basic posture exercises

People's basic posture refers to: sitting, standing, walking and lying down. When these basic postures are presented to people, they will give people a feeling, such as dignified, straight and elegant figure, and give people a pleasing aesthetic feeling (including all daily activities).

Because a person's posture has strong plasticity, it can also have certain stability. Through certain training, many bad postures can be changed, such as sloping shoulders, hugging the chest, rambling, walking with knees bent, procrastinating and so on.

2. Basic quality training

Physical basic quality exercise is one of the important contents of physical exercise, and there are two forms in exercise: single exercise and double cooperative exercise. Through a lot of practice, you can train the shoulders, chest, waist, abdomen, legs and other parts of the human body, and improve the support ability and flexibility of the human body. It lays a good foundation for shaping a good human body shape and improving the control over the body.

There are many exercises of basic physical skills, and we should follow the principles from easy to difficult and from simple to complex. At the same time, we should also pay attention to the tolerance of ourselves and our partners, and we should not overload ourselves to avoid injury accidents.

3. Basic body control exercises

Basic body control exercise is a special exercise for systematic training of practitioners' body, and it is an important content to improve and improve their body control ability. It is to further change the original state of body shape, gradually form a correct standing posture, sitting posture and walking posture, and improve the flexibility of body movements through a large number of movements such as unarmed, hand holding and double posture training.

This part of the exercise is relatively simple and requires strict personal movements, so the training must be strict and persistent.

(4) The etiquette course plans to expand reading.

basic requirement

1, you must prepare activities before class.

2. Wear elastic tight-fitting clothes or loose casual clothes, gymnastics shoes, dance shoes or fitness shoes in class.

3. You can't wear accessories in class to avoid injury accidents.

4, the course should be planned, step by step, step by step, to avoid hot and cold, intermittent. We should persevere and try to master the relevant knowledge and methods of physical exercise systematically.

5. Keep the training ground clean and quiet.

6, when doing equipment practice, there should be someone to guide and help, especially the use of combined equipment, pay attention to the safety of training.

7. Pay attention to properly replenish water before and after class, and at the same time pay attention to the reasonable collocation of diet and nutrition.

Design scheme of "Wu" civilized etiquette class meeting

Example:

Draft of class meeting with the theme of "Civilization and Etiquette Accompany Me"

I. Theme of the event:

"Civilization and etiquette accompany me"

Second, the form of activities:

Chorus, sketch and discussion, duet for men and women, magic, chorus, story, cross talk, knowledge contest, sitcom and discussion, talent show, solo, dance and poetry reading.

Third, the purpose of the activity:

This theme class meeting made students understand the importance of connecting civilized manners with life, be polite from the beginning and cultivate good habits of civilized manners from an early age.

Fourth, the activity process:

Moderator: Dear students, our Chinese nation is known as the "state of etiquette" and has a long history of 5,000 years.

Moderator: She not only created a splendid culture, but also formed the traditional virtues of an ancient nation.

M: In today's reform and opening up, we should carry forward the excellent national traditions.

Female: Starting from the etiquette in primary school, I used etiquette to be a civilized and polite young pioneer.

Men and women: The class meeting with the theme of "Civilization and Etiquette Walk with Me" begins now!

Woman: Everybody stand up and sing the team song.

(Chorus "We are * * * factional successors")

Woman: Please sit down.

M: Speaking of politeness, we are all familiar with it.

Woman: Yes, from birth, parents' education,

M: Judging from the teacher's education after entering school,

W: We can all learn manners.

M: So, what should be regarded as stressing civilization and paying attention to etiquette?

W: It is said that our classmates have many uncivilized behaviors.

M: Let's have a look.

(essay "Interpretation of Civilized Etiquette")

M: It seems that there are quite a few uncivilized behaviors of our classmates.

W: However, our little civilized guardian will not let go of so many uncivilized behaviors.

M: So how should we pay attention to etiquette in our daily life?

W: Please discuss it.

(Discussion: Civilized Etiquette in Life)

M: Middle school is the most precious time.

W: Middle school is the most unforgettable time.

M: In this era, we have friendship.

W: We have acquired knowledge in this era.

M: Please enjoy the duet Middle School.

(Men and women duet "Middle School Times")

Man: Hey, do you like magic?

Female; I like it.

Man: Look, I'll change it for you.

Woman: Will you?

Man: Just watch. Look, is this a finger? How about (holding out a finger)? It's five o'clock.

Woman: Don't be silly here. Please invite our little magician.

M: Please enjoy the magic "Looking for Poker".

(Magic "Looking for Poker")

M: It seems that I really need to learn from magicians.

W: Don't worry, you still have a lot to learn. Our little singer has an itchy throat for a long time. Please invite them as soon as possible.

M: Please enjoy the chorus "Be polite from childhood".

(Chorus "Let's be polite from childhood")

Mankind: civilization is the brilliance of a bright pearl; Civilization is the hope nurtured by the nation;

Woman: Civilization is a bridge to communicate feelings. Civilization is the wings of society!

M: Please enjoy the story Seeds of Civilization.

(Story "Seeds of Civilization")

Do you know those classical arts in China?

W: There are many, such as Peking Opera, short plays, cross talk and so on. What do you like best?

M: Crosstalk.

Woman: I'll satisfy you today. Please enjoy the cross talk "Be polite".

(Crosstalk "Be polite")

M: "Rite" and "righteousness" are generally regarded as the etiquette of today, that is, when dealing with people in social interaction, we should treat each other honestly and rationally.

W: Civilization is an eternal topic. These two words cover a wealth of content. From the anecdotes of celebrities seen in newspapers and magazines to the trivial things that happen around us, civilization has penetrated into every corner of life. But in real life, we often ignore civilization.

M: Next, let's learn some etiquette knowledge and take part in the "knowledge contest" together.

(Ten Questions and Ten Answers about Knowledge)

Did the sound of cars wake up your long-sleeping heart?

W: Will your mind fly with the rapid rotation of the wheel?

M: Are you like those young people who turn a blind eye to the elderly?

W: Are you like those old people who forget to thank others for their help?

M: Please enjoy the short story in the car.

(sketch "The Story in the Car" and impromptu discussion)

Man: Hey, Yan Ying, have you noticed?

W: What did you find?

M: Nowadays, parents not only want their children to have good moral character, but also want their children to develop in an all-round way!

Woman: Yes.

M: Do you have any special skills?

Woman: Yes.

M: Then can you show us something?

Woman: Of course!

(Flute solo "Butterfly Lovers")

M: In fact, a smile, a "hello", a "please", a "sorry" and a "thank you" can make the originally blocked crowd flow smoothly, and let people open the window of their hearts, exchange freely and understand each other.

Woman: A person is ordinary and insignificant, but if everyone holds high the banner of civilization, the new wind of civilization will blow all over China. Please start with each individual, because society is like an ocean, and each of us is a drop of water gathered into the ocean.

M: Please enjoy the solo Running.

(solo "Running")

M: China is an ancient country with a long history.

Female: Tang poetry and Song poetry are eternal shining pearls in the treasure house of literature and art.

M: Please enjoy the dance Water Tune.

(Dance "Water Tune")

Students, we are the future of our motherland.

Woman: It is the hope of the motherland.

This is a flower in bud.

Woman: That's a young eagle spreading its wings.

He: Like mushrooms after rain.

M: Please recite Spring Bamboo Shoots to your heart's content.

(Reciting "Bamboo Shoots")

W: Students, it's not surprising that the whole world is polite. In this theme class meeting, the students are very active, not only familiar with the etiquette content, but also able to combine their own reality.

M: I hope the students will be polite and polite children, and let the flowers of civilization and politeness bloom on our squadron leader.

What are the main contents of the etiquette class of Lu?

Etiquette class is nothing more than small details that others should pay attention to when they speak. For example, when asking others, we should have some skills, pay attention, treat the speaker equally, create a relaxed environment, encourage others and ask valuable questions. When persuading others, you should bring your own ideas according to the atmosphere at that time, have your own views on everything, show your own views when you speak, and remember your own views. Then express it well. This is only part of it, and we still have a lot to learn. I think we should learn or practice by ourselves. In a word, life is our best subject, and paying more attention to it in life is very helpful for us to learn anything.

How can etiquette classes be taught well?

Besides talking about some basic etiquette knowledge, we should also find some corresponding videos. If you can give a live demonstration in the lecture, you'd better give a demonstration.

"Ba" Service Etiquette Course Outline

First, the mentality that service personnel should have.

Second, the gfd of service personnel.

Third, the beauty of service personnel.

Fourth, the service skills of service personnel.

Five, the language specification of service personnel

Six, service personnel communication etiquette

Seven, service personnel how to be perfect?