Model essay on summary report of property cleaning work in 2020

Although the work summary is not as solid as the work content, if the work summary is done well after the work, the work content can also be sublimated. The following is the "Demonstration Report on Property Cleaning in 2020" compiled by me, for your reference only, and you are welcome to read it.

Summary Report on Property Cleaning in 2020 (1) Over the past year, under the unified leadership of the company and the joint efforts of the employees of the department, all the tasks assigned by the company have been completed and recognized by the owners.

Cleaning is just a business in the property service management industry. It embodies the clean image of industry units, and also leaves a first impression on the owners and the use of visual senses. As the saying goes: look at the ground through the door, sit down and touch the bench. This is the normal state of people's habitual psychology when checking their health. Looking back, we did this:

First, clean standardization.

On the basis of last year, the work content was refined and the big grading standard was strict. Different areas and different parts have specific scoring evaluation. This is convenient for operation and inspection.

1, train according to the standard.

In view of the situation of job rotation and more new employees, the training is conducted by means of regular lectures on theory and on-the-job demonstrations. The monitor teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills of the monitor and mobilizing the enthusiasm of the skilled workers. In this way, students are easy to accept and master, that is, they improve their skills and narrow the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough, then fine, step by step, people walk things clearly (that is, once done thoroughly, people take all the garbage, sundries and tools away).

2. Do it according to the standard.

The responsibility lies with people, and the target responsibility letter is signed, so that employees have standards in mind, and the daily worksheet is arranged in an orderly manner and the operation is accurate. Master Zhou is one of the best. The glass door and glass curtain wall in the hall are clean and transparent, and the coffee table and sofa are spotless. Master Yuan carried forward the work style of striving for perfection and cleaned the trash cans on the floor, which was not inferior to men at all and kept the main building clean and tidy.

Du Ming Building is being renovated now. In the case of small manpower and heavy workload, several masters also consciously take the standard requirements, move closer to the standard, and strive to approach and reach the standard. Their work can only be described as sweeping the floor and mopping the floor with sweat. More importantly, mobilize personnel to take positive actions without complaint. Master Lao Fan's responsibility area is the most thorough and clean at present, and it is a standard model that is difficult to see from the decoration stage.

3. Check according to the standard.

Don't go through the motions in the inspection work. Put an end to chaos, even if problems are found, we should pay attention to the weight of expectations, try not to hurt harmony, and provide assistance in many ways. There is only one purpose, and the standard does not give up. Routine inspection with constant skills is an indispensable measure for cleaning standardization. Only in this way, the fence will not be a dead letter, and the sanitation of the community will win the satisfaction of the owners and users.

Second, put forward strict requirements for health.

Over the past year, we have been tightening this macro and dare not relax. The situation in this area has been very good.

1, the time required by the superior, in strict accordance with the standards.

The cleaning time of the square used to be from 8 am to 8 pm. In order to create sanitation, the relevant departments require us to do a good job of sanitation before 6: 30, and then arrange vehicles. Without increasing the number of staff, the two students were changed to the same class in the morning and afternoon, which extended the class time and met the time requirement of creating health care. Admittedly, although the class time has been shortened, the workload has doubled.

However, the two masters accepted the assignment without saying anything. At the same time, it is difficult to see cigarette bands and scraps of paper in the huge square without lowering the standards. On a hot summer day, you sweat on a sunny day and water on a rainy day. In winter, I came to work with stars, street lamps swept the square, and went home with cold wind. It's past supper time. It's not easy every day. It's common and commendable. Their professionalism and fighting spirit are worth learning from our owners.

2, the superior requirements for long-term management, we from beginning to end.

From the cognitive point of view, health creation is of great significance. From the perspective of job responsibilities, we are the main force. Yes, we must accept the task, be duty-bound, be inspected at any time, and go all out to do a good job in health creation. In the words of two masters: "What to do when checking, what to do at ordinary times" is the same as usual checking. In the process of numerous inspections and unannounced visits, it has also proved one point. The Milky Way is very good, we can rest assured. The leader of the neighborhood Committee said so.

Third, unite as one and stress righteousness.

In practical work, we always remind and ask everyone: don't say anything that is not conducive to unity (don't talk about the length of others behind their backs); Don't spread words that are not conducive to unity, don't gossip, and mind your own mouth; Don't do things that are not conducive to unity, especially when on duty and changing shifts, don't be clever, don't perfunctory, don't fool your companions, and live in harmony. Will be upright, bad style is difficult to exist; Emphasize justice and reduce suspicion. Cohesion of mood and spirit.

Take the words of female compatriots: Now we are in a good mood, willing to work hard and willing to suffer a little. We resolutely obey and are willing to pay all the expenses advocated by the leaders. The long-standing practice has been broken, putting an end to the phenomenon that anyone disposes of waste products privately. In this way, the psychology of mutual suspicion and intrigue is reduced and the income is increased. Although insignificant, it embodies a spirit and realm. More importantly, it has promoted unity and enhanced team consciousness. Many of the company's surprise missions can come at once, and they are willing to work without complaint.

Fourth, feeling and helplessness.

In people's imagination, cleaning is common, but anyone can do it. Others can do it, but not necessarily. According to our standards, we will never do it at the meeting. We should have a process and feel it with our heart. Having said that, some people may think that cleaning is reasonable, so don't sell yourself short. Feeling: Some people don't know how to clean.

Summary Report on Property Cleaning in 2020 (II) It has been more than a year since I came to X Highland Property Company. First of all, I want to thank the company leaders for their trust and concern, and give me a platform to learn and show myself. During this year, I had disputes and tiredness with everyone here, but more often I sweated together, persisted together and struggled together. From Gu, the manager of the company, I learned the spirit of being resolute and not afraid of difficulties and the ways and means of communicating with the owners. From manager Chen of the head office, I learned that we should have a holistic view of our work. From paying attention to every detail in our lives to being responsible for our work, we can sum it up in one sentence: "Details determine success or failure!" .

"Details determine success or failure!" I understand this sentence very well, and I understand it very well, but it will always fail to achieve the ideal effect for various reasons. I will never shirk my responsibility. Although the sanitation of the residential area is not up to standard, it is affected by the illegal operation of construction vehicles, but more importantly, my own control over the cleaning work in the residential area is not in place, and my understanding and arrangement of the work and communication with the cleaning staff can not achieve the expected goals and effects. These will be the places where I need to improve and learn constantly in my future life and work.

Despite all kinds of disappointments, we have some bright spots in this year. During the period when the pressure of cleaning work was the greatest, our office worked together for the environmental sanitation of the community many times to clean up every corner of the community, so that the owners of the community could see our attitude of serving everyone attentively and played a very good lead role for the cleaning staff. Let everyone no longer feel inferior about cleaning. If we can do it, of course they can do it, but our division of labor is different. Until now, we will take time to call everyone to pick up garbage in the community. At noon, we also collected property fees in the community under the scorching sun or cold wind, and every time we met the basic requirements of the meeting, even exceeded the requirements, and successfully controlled the unpaid property fees within a certain amount.

After the company clearly divided the cleaning department and the security department, our two departments also cooperated sincerely for many times. During the "Three Innovations and One Office" in Guiyang, before and after the house opening and selling activities, during the festival, we washed the road together, cleaned the pool together, and moved all kinds of sundries for the environmental work of the community. Dust, dirt, sweat, laughter and curses constitute a harmonious and sunny picture. At this time, we are the most United and combative.

I have a great lack of management, which is also my biggest defect, but I can come to the company at any time when I am resting, and work with you until two or three in the morning when I am nervous. Needless to say, in the future, I will try my best to make up for my shortcomings, improve my abilities in all aspects and make achievements for the company and myself.

First, shortcomings in the work.

1. Due to the rolling development of the previous project, most roads in the residential area overlap with the construction roads, and the flow of cleaning staff is unbalanced. Moreover, I was negligent in management, which led to the shortage of cleaning staff in the second half of this year, which led to the substandard environmental sanitation of the community, which made the owners dissatisfied and also had a certain impact on the company's collection of property fees.

2. In the management of cleaning staff, there is no ideological work and no reasonable arrangement of work, which makes the cleaning staff emotionally unstable and passive.

For various reasons, I failed to check the work of the cleaning staff, which made them more lazy and unable to finish the work in time with good quality and quantity.

All kinds of shortcomings have caused adverse effects on the company, and I apologize to the company leaders.

Second, the completed work

1, wash the road 8 times, clean the pool 12 times, clean the elevator water 4 times, and clean the vacant room 4 times.

2. Clean the lounge and move it twice.

3. Clean up and transfer the garbage around the garbage pool for 3 times.

4. The holiday community will arrange it twice.

5. Assist the engineering department to repair all short-circuit street lamps in the community for 3 times.

6. Repair the washbasin in the bathroom of the sales hall for 3 times and flush the toilet valve for 4 times.

In addition to daily work, there will be some overlap between departments, and they have cooperated with each other to complete many urgent tasks, such as replacing sound control lights in corridors, handling complaints from owners, and providing security assistance at night.

Three. Areas that need improvement.

1, strengthen communication and interaction with cleaning staff, set an example and carry forward the spirit of unity and cooperation to do a good job every day. Stabilize the mood of cleaning staff and maintain a high degree of work enthusiasm.

2. Strengthen the deficiencies in self-management and learn ways and means of property management from all aspects.

3. Fully analyze and plan the cleaning work together with the leader. And according to the particularity of this community to develop more detailed cleaning service requirements and standards.

4. Implement the meeting spirit and work arrangement of each meeting.

Finally, I hope our company can go further and longer, gain the trust of more owners, attract more useful talents, develop stronger and better, and let every company employee and community owner live and work in a beautiful, clean, safe and tasteful environment.

Summary Report on Property Cleaning in 2020 (III) In 20xx, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "Your satisfaction is our eternal pursuit" and the company management concept of "people-oriented, customer-oriented, honesty-oriented, quality first", we "improve the level, create benefits and build a brand". Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we will make a brief summary of the work in the past year. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20xx.

I. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel. At present, there are 0/4 employees/kloc-0, and 9 people have left and transferred this year, including 8 people who have left their jobs and transferred from the reservoir area/kloc-0.

Second, training.

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, the cleaning work mode

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7F- 16F, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards.

In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.

Fourth, the completion of the clean-up work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily sanitary maintenance of the public areas of the building.

(3) Complete the land reclamation of the newly settled floor.

(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.

(5) Complete the removal of construction waste.

(6) Finish the second cleaning of the external wall of the building.

(7) Complete the peripheral ground scouring work.

(8) Clean the B 1 parking lot twice a month. (Not responsible for daily cleaning)

(9) Complete special cleaning service. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor.

(10) Finish waxing and maintenance of wood every quarter.

Verb (abbreviation of verb) greening work

/kloc-There are about 100 plants of green plants in the * * * purchased in the building in October, and the office and lobby are growing in general. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plants and pests, and most of the plants in the elevator hall die. Others barely survived, but they had no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time. Hawaii coconut successfully bred two. It is suggested that outsourcing should be considered for indoor greening in 20xx to ensure the ornamental of plants.