Why do Zhengzhou residents have a "sky-high water fee" of 30 thousand?

On August 17, Wang Li, a citizen of Zhengzhou, struggled to go home to prepare lunch water with her child just full moon in one hand and water borrowed from her neighbor's house in the other.

More than three months ago, Wang Li and his wife bought a second-hand house with 400,000 heads of state. After staying for three months, the water meter at home showed 2 172 tons of water. To charge according to the ladder water price, you need to pay 2 1690.2 yuan.

The left side of the water meter refers to the inside of the water meter, which is the location of water leakage. In order to prevent further water leakage, the water supply company sent someone to unscrew the right (outer) interface of the water meter and cut off the water.

The tap water of residents suddenly stopped, and the water consumption was 2000 tons.

The house purchased by Wang Li is located 400 meters east of the intersection of Longhai Road and Zijingshan South Road in Zhengzhou City. The community is called Dacheng community.

/kloc-On the morning of August 9th, 2007, she went to a neighbor's house to borrow water with her baby just full moon in one hand and a bucket in the other. "This situation has been going on for more than a week." Wang Li said that she is from Huaiyang, Zhoukou, and her family is not rich. Her husband works in Beijing. I was pregnant last year and decided to buy a house in Zhengzhou with my husband. The down payment is 400,000, and the rest is a bank loan. This down payment, 200,000 yuan was accumulated by the couple, and the remaining 200,000 yuan, 1.8 million yuan was borrowed from relatives and friends, and 20,000 yuan was a credit card.

Reminder of tap water payment amount on Wang Li's mobile phone

On May 8, the original owner completed the online signing procedures and the handover procedures. "We made a simple decoration and moved in immediately." Wang Li said that on August 8, she found that the water heater had been out of water and asked the neighbors upstairs and downstairs that the water supply was normal. At first, she thought there was something wrong with the water heater Call a repairman to fix it. The water heater is fine. I guess the tap water supply pressure is insufficient.

Subsequently, the maintenance personnel of the water supply company came to check, and it turned out that the water pipe near the water meter burst. The meter reader told Wang Li that her water meter showed that the water consumption reached 2526 tons, while the last meter reading on May 8 showed 354 tons. In other words, in just three months, Wang Lijia's water consumption reached 2 172 tons. The meter reader said that according to the ladder water price calculation, she needs to pay 2 1690.2 yuan for water.

The internal and external responsibilities of water meters are divided into different sky-high water charges. Who pays the bill?

Wang Li said that the staff of the water supply company explained that according to the relevant regulations, the user is responsible for the water meter and the water supply company is responsible for the water meter. The leaking place is just inside the tap water meter. In this way, she not only has to bear the water bill, but also needs to repair the burst water pipe herself.

Mr. Wang of the residential property company said that the maintenance of water and electricity fees in Dacheng residential area is handled by professionals, and the property is not involved in this matter and is not responsible for maintenance.

Wang Li has just moved into the community and is not familiar with many residents, but she has become a "celebrity" in the community because of this experience.

Knowing all kinds of information, she is full of doubts about whether she should bear the "sky-high" water fee.

According to the introduction of the original owner of the house and several owners of the community, in 2004, Dacheng community carried out the transformation of tap water "one household, one meter", and each household paid 1 0,000 yuan. The qualification examination and material selection of construction personnel are led by the water supply company, and the owner does not participate.

"If you have problems with your work, let our owners pay the bill?" Many owners said they didn't understand.

Relevant persons of Zhengzhou Water Supply Company said that they had encountered several problems in users' homes before. According to Article 18 of Zhengzhou Water Supply Regulations, the user shall be responsible for the internal burst and leakage of the water meter. "However, from the user's point of view, her doubts are also justified. We will send someone to investigate again and try to handle it properly. "

Lawyer's statement

Citizens are not liable unless there is evidence that the damage was caused intentionally or negligently.

In this regard, Mr. Zhang, the director of Henan Chunyi Law Firm, analyzed that there is a legal relationship between the citizens and the water supply company, and it is the legal obligation of both parties to pay the fees and the company's water supply. During the contract period, one household and one meter will be renovated. If the citizens are only responsible for paying fees and the construction of materials is done by the water company, then the sky-high water fee should be borne by the water company. The water pipe burst, either because of poor material quality or unqualified construction. As a water supply company, citizens have no responsibility unless there is evidence to prove that the damage was caused intentionally or negligently. If there is evidence that the water pipe burst is caused by a third party, it can be required to bear legal responsibility.

Latest progress

Zhengzhou Water Supply Company responded: It is willing to repair the leakage point and solve the water fee problem through consultation.

17 At 4 o'clock in the afternoon, relevant persons of Zhengzhou Water Supply Company reported that they had come up with a solution to water leakage: the water supply company helped users find the water leakage point and carry out maintenance, so that users could use tap water as soon as possible; Actively communicate with users about water charges and negotiate solutions; At the same time, solve similar problems in this community, solve the problem of water use for users and reduce the economic losses of users.

Users should not bear it.