Monthly work schedule for property cleaning

In 20XX, the daily work of Yindu Shu Ming Property Management Office was carried out smoothly under the correct guidance of the company's leaders and developers' leaders, and the quality of security, engineering, cleaning and customer service was obviously improved and improved, but it was weak in the aspects of vehicle order management, maintenance and management of public facilities and equipment, and internal staff construction. 20XX will be a year for our property management work plan to be comprehensively upgraded, and we will make efforts to make up for the shortcomings and comprehensively upgrade to keep up with the development requirements of the company and developers. Specially formulated the 20XX property management work plan:

I. Security management

1), do a good job of public security management in the community and maintain good public security order.

2), learning rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.

3) Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone.

4), do a good job of fire safety in the community, and strive to have no fire safety accidents throughout the year.

5) Strengthen military training and improve the overall military quality of department employees in 20XX.

6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1) Manage, repair and maintain the operation of electricity, water supply and drainage, fire control, intercom monitoring and public facilities in the whole community to ensure the normal work of various equipment and facilities in the community.

2. Strengthen the supervision and management of decoration households.

3. Provide paid services for the owners.

Third, the management of environmental sanitation.

1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.

2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.

3) Require the cleaning department to comply with the requirements of the developer.

Fourth, customer service management.

1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.

3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.

4) Improve the customer service system and process, and basically realize institutionalized management.

5) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.

Fifth, improve the daily management of the management office, carry out convenience work, improve the satisfaction of the owners, standardize the daily work with the system, improve the community security, transportation, greening, public facilities and equipment maintenance, satisfy the owners, vigorously carry out paid services such as housekeeping service, garden maintenance, water and electricity maintenance, and increase the diversified operating income of the management office while providing quality services for the owners.

Six, according to the company's annual plan, to create a civilized and harmonious community.

According to the company's annual management work plan, the focus of work in 20XX years is to continue to pay special attention to property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.

In 20XX, Shu Ming Property Management Office of Yindu will take a pragmatic attitude towards property service, take the first-class property management level of Donghu Property Management Company and the overall working policy of the company as the direction, focus on the key work of developers, complete various tasks and assessment indicators with good quality and quantity, serve the owners wholeheartedly, and achieve good results in improving service quality.