Be wary of pipelines, dredge websites, and be strict in finding companies.

The webpage looks like a professional and formal pipeline dredging company, but the service staff is "tricky" and "overpaid" after coming to the door. The customer service staff actually called his mother on the phone ... Recently, the reader Mr. Li angrily called the editorial department of Jinghua Jiayuan to complain about this hateful company. After investigation, the reporter found that this website seems to be a formal company, but in fact it is a "guerrilla" who is not registered in the industrial and commercial bureau. There are not a few "guerrillas" who use similar websites to deceive people. Jinghua Home reminds consumers not to trust network information. At the same time, the reporter also collected a variety of formal channels to find ways to dredge the company for consumers' reference.

■ Reader experience

I don't know until the website comes to the door.

Recently, Mr. Li's toilet, who lives in Fengtai, was blocked by wet paper towels and the water flow was not smooth. It was after six o'clock in the morning. Mr. Li hurriedly searched online with keywords such as "toilet, dredge" and found that the website of a company named "Beijing Aotong dredge center" looked quite professional. It not only provides services 24 hours a day, but also marks the telephone numbers of several urban branches, which seems to be a large-scale company. After investigating the website, Mr. Li thought the company should be good, so he dialed the 24-hour customer service phone number 67407437 given on the website. After a woman connected the phone, she said that they were regular companies, and there were some in all districts. They immediately sent a master to the door. "I'll be right there." Mr. Li waited at home for more than an hour without waiting for anyone, so he called twice to urge him. It was not until ten o'clock in the morning that the maintenance master with the mobile phone number153 * * * * * 48 appointed by the company arrived.

The master soon dredged the toilet. However, Mr. Li found that when the master pressed the toilet flush button again, the water output of the toilet was obviously smaller and thinner than before. "This is because the urine alkali on the pipeline is too thick, which makes the water flow smaller and needs to be removed." The maintenance master proposed professional urine alkali removal for Mr. Li's toilet at a price of 100 yuan. "No, the water flow is normal before the toilet is blocked. If there is urine alkali, it should have been displayed long ago before it was blocked! " Mr. Li expressed doubts about this. "You know more than me, don't you?" Hearing Mr. Li's words, the maintenance master became angry from embarrassment and refused to say other reasons and to dredge it again. He always insisted that urine alkali caused the water flow to become smaller, and asked Mr. Li to either remove urine alkali or give money to leave. "Give money quickly, I have no invoice, no contract, no warranty! Our relationship is over! "

In desperation, Mr. Li Can can only call the previous customer service, and this time a man answered it. After hearing the phone call that reflected the problem, he suggested that the master dismantle the toilet "even dismantle and install it, and give him 200 yuan!" "The problem has not been solved. Why are the charges still increasing? Mr. Li became suspicious and asked if the other party was a regular company. He didn't want that person's attitude to change suddenly, and even began to swear ... and the maintenance master here was full of confidence: "The law doesn't stipulate that individuals can't go to the toilet! "Although I am not satisfied with the service, I can only give money to God.

■ Reporter survey

Fake companies are very deceptive.

According to the website provided by Mr. Li, the reporter opened the website of "Beijing Aobo Dredging Center" and found that the webpage was beautifully made. It also lists the service telephone numbers of Dongcheng District, Xicheng District and Chaoyang District, which looks very professional. On the website of Beijing Administration for Industry and Commerce, the reporter searched with "Beijing Aobo" as the key word and found that there was no industrial and commercial registration information about such a company. The company address marked on the website is "No.28 Fangzhuang Bridge, South Third Ring Road, Fengtai District". After field investigation, the reporter found that this address does not exist at all. When the reporter called the contact number "59404032" on the website and asked about the specific address of the company, the person who answered the phone directly hung up on the grounds that "there is no need to bring us the toilet".

Subsequently, the reporter searched the websites of several dredging companies with the keywords of "toilet dredging" and "pipeline dredging" in Baidu. Many websites are as beautiful as this "Beijing Aotong Dredging Center" website, and claim to have many branches in this city. Some companies even provided 400 telephones. However, after searching on the website of Beijing Administration for Industry and Commerce, the reporter found that most companies could not find industrial and commercial registration information.

One of the websites named "Beijing Zheng Tong Pipeline Service" is even more deceptive. This website is beautifully made, and the columns on the page are very rich, among which

List the latest news of the company. It looks like the information of a regular company. Moreover, the website also has a special column of "Qualification and Honor", which lists many honors won by the company, such as winning the prize in the "Honest Enterprise" selection sponsored by Beijing Industrial and Commercial Bureau and co-organized by Beijing Private Enterprise Economic Association in 2009, and also winning the title of "2009 ~20 12 City Youth Civilization". After inquiring on the website of Beijing Administration for Industry and Commerce, the reporter did not find the registration information of this company. The reporter also called the Beijing Civil Affairs Bureau, and the relevant person in charge of the Civil Affairs Bureau said that the "Beijing Private Enterprise Economic Association" mentioned on the website was not registered with the Civil Affairs Bureau. The reporter also called the Beijing Youth Civilization Office, and the staff introduced that the Beijing Youth Civilization was only selected as "2008 -2009", and it was impossible to have a selection year of "2009 -20 12". When the reporter asked to visit the company's office, he was repeatedly rejected by the company. Such a website, if it is not a multi-party investigation by reporters, can't be seen as a "guerrilla" on the surface.

The reporter saw on several guerrilla websites that the service of "removing urine alkali" was listed in a conspicuous position. It seems that this is a common problem and a very deceptive one. Wang Jian, the sales director of Beijing Jingxin Li Pei Trading Co., Ltd. (the general agent of the United States and Canada in Beijing), said that the excessive accumulation of urine alkali in the toilet sewer pipe will indeed lead to the thinning of the effluent. However, he pointed out that it usually takes several years for toilets to be blocked by urine alkali, and it usually appears in old houses. Because the sewer pipe of the old house is cast iron pipe, urine alkali is adsorbed on it, which may be calm and rusty, but for Mr. Li's new house, it is not easy to have this problem when using plastic pipe as sewer pipe. If there is a problem of urinary alkali deposition, Wang Jian said that it is enough to buy hydrochloric acid for cleaning several times, and no special materials are needed for cleaning.

■ Looking for companies online

The industrial and commercial bureau verified the identity.

After investigation, the reporter found that most of these so-called dredging companies on the Internet are "guerrillas". They have no fixed office and rely on telephone to contact consumers. The staff of the hotline 123 15 of Beijing Administration for Industry and Commerce said that if you want to verify the integrity of a company, it is recommended to check whether it has been registered for industry and commerce on the website of Beijing Administration for Industry and Commerce. "If it is an enterprise registered by the Industrial and Commercial Bureau, once there is a consumer dispute, the Industrial and Commercial Bureau can inquire about its registration information and come to help consumers solve the problem. If it is not an enterprise registered by the Industrial and Commercial Bureau, it will not be within the management scope of the Industrial and Commercial Bureau. The' guerrillas' may not even have offices or even people. "

■ Regular companies

A variety of channels to choose from

Since there are so many "unreliable" network information, through which channels can we find a regular toilet and pipeline dredging company? After investigation, the reporter found that there are actually many reliable channels to choose from.

Select 1 property management company.

The engineering department of residential property companies generally provides convenient services such as toilets and pipe dredging, which are generally inexpensive and close to home, so it is convenient to provide services at home in a short time. Even if there is a dispute, there is a "temple" to solve it conveniently.

Select the 2 96 156 hotline.

The Beijing Community Service Hotline 96 156 under the Beijing Civil Affairs Bureau can provide citizens with all kinds of convenient service information, including pipeline dredging service. Call 96 156 if there is a need for dredging, and the hotline staff will record the service demand and find a suitable service organization according to the consumer's area. According to the relevant person in charge of the hotline 96 156, these recommendation agencies are all regular enterprises certified by 96 156, and the hotline 96 156 will track the service quality of these service agencies. If there are any problems, 96 156 will help consumers solve them. Generally speaking, the service organization needs to contact the consumer within one hour after receiving the phone call to place an order. Consumers can also directly ask for the contact information of the service organization and contact themselves.

Choose 3 bathroom manufacturers

If you buy a brand toilet at home, then the manufacturer will generally provide toilet dredging service. During the warranty period, if the product is blocked due to quality problems, it will be dredged at home for free; If the congestion is caused by improper operation of consumers, manufacturers also provide paid dredging services. But its disadvantage is that the door-to-door time is not timely enough.