Provisions on safety management of property industry during the Spring Festival

Overview of property safety management regulations

Article 1 Sign the safety investigation plan.

Standard Original: Conduct a safety survey on houses, facilities and equipment once a year, and make a maintenance plan according to the survey results? Organize the implementation.

Because the safety of a house and its facilities can't be checked only by visual inspection, it needs corresponding equipment and standards. This should be the work of the technical supervision department, and it must be qualified. Therefore, it is suggested that the owners' management committee should first hire experts and consultants from relevant parties, and then negotiate with the property management company to sign a plan on safety investigation. For example, the specific time of the annual census, what aspects of the census, and what standards to follow. It must be stipulated in writing in advance to avoid the census becoming a mere formality every year.

Article 2 Quality of agreed maintenance services

"Standard" original: During the day, there are full-time administrators to receive residents, handle public affairs within the service scope, and accept residents' consultations and complaints; At night, someone is on duty to deal with urgent repairs, such as water and electricity, and arrive at the scene within half an hour.

This is exactly what the property management contract should stipulate. It is suggested that the owner directly write this article into the property management contract. At the same time, the service quality and attitude are agreed: what if one person is on duty and three owners apply for maintenance? What if I can't get to the scene in half an hour? How many hours will it take to complete all kinds of maintenance? Can't solve how to compensate.

Article 3 Full-time management shall be implemented for fines for over-standard charges.

Original standard: sign property management service agreement and property management convention with the owner; Open service standards, charging basis and standards.

The property management company shall sign a contract with the owners' committee representing all the owners, and the owners have no right to entrust others to manage assets. It is best to specify the service standard and what kind of punishment will be imposed if the fees exceed the standard.

Article 4 The CMC shall investigate the satisfaction of property management.

"Standard" Original: Conduct a survey on the satisfaction rate of property management services once a year to promote the improvement and enhancement of management services, and the number of households seeking opinions shall not be less than 80% of the total number of households.

In many communities, questionnaires are filled out by property companies themselves. The questionnaire should be sent to the owner and filled out by the owner himself. You should also write an evaluation. If you are not satisfied with a certain proportion, you can change the property management company. It is suggested that the survey should be conducted by the management committee. If possible, it will be more credible to let the notary office participate in the investigation.

Article 5 Dangerous claims shall be included in the contract.

"Standard" original: relatively closed: the main entrances and exits of the community should be guarded by special personnel all day, and the vehicles run smoothly. There are obvious signs and preventive measures in places that endanger personal safety.

What do you mean relatively closed? When signing a contract with a property company, it is necessary to indicate which door of the community is manned all day and how many people are on duty at what time.

What is endangering the safety of car owners? Foreign countries generally stipulate that two meters around high-rise buildings are dangerous places, including manhole covers, and there must be danger signs. If the failure to perform this obligation causes damage to others, the property company shall be liable for compensation. This should also be indicated in the contract in advance.

Article 6 Cleaning regulations are the minimum standards.

Clean the area within the service scope once a day to ensure that there are no discarded objects within the service scope? Doors, windows, stair handrails, railings and walls of stairwells, corridors, elevators and corridors should be cleaned once a week.

I'm afraid a cleaning is not enough to keep the scope of service clean. The owner can stipulate the number of times of cleaning every day within the scope of service through the contract, and can also stipulate how many minutes the sundries must be removed. Who will evaluate "no discarded sundries in the service scope" and what is its standard? However, how to sign a contract, we must make clear the liability for breach of contract, that is to say, if the cleaning standards are not met, the property company must bear compensation or other responsibilities, and the standards or regulations without liability for breach of contract will generally be ineffective.

Although stair handrails and railings are not as easy to attract dust as cars, it is difficult to maintain the minimum hygiene once a week. The cleaning frequency, specific time and method are best agreed by the owner himself in the contract, and different places can be treated differently, not necessarily across the board.

Seventh unified disinfection costs have sources.

Original standard: According to relevant government regulations, rodenticides, disinfectants and pesticides are sprayed and included in the service scope.

This regulation is very beneficial to the owner's health, but it needs to be agreed who will pay the cost. If the government has regulations, of course, according to government regulations. However, in the absence of relevant government regulations, the owners want the community to be disinfected, so the requirements of this work and the source of expenses must be signed in the contract, otherwise the property company cannot make this arrangement.

Eighth designated decoration garbage dump.

Original text of "Standard": Decoration garbage should be removed in time, and the centralized stacking time should not exceed three days.

In any case, garbage should not be piled up at will in the community, and the stacking place of these garbage should be specified. Besides, three days is too long, especially in summer. It's best to clean it up on the same day, and it can't provide too many possible opportunities for the spread of SARS and other viruses.

Article 9. The elevator runs without any trouble.

Original text of "Standard": The main elevator runs continuously from 6: 00 to 24: 00, and calls from 0: 00 to 6: 00. The elevator operator is on duty at night and announces the calling number or room number. Where there is an elevator door on the floor, passengers must be opened; Where there is a spare ladder, it will run with the main ladder at 6: 00-8: 00 and 17: 00- 19: 00 during peak hours; When repairing the main ladder, if there is a spare ladder, use the spare ladder to operate. If there is no spare ladder, emergency repair, other repairs should be completed within 30 minutes, and other repairs should be completed within 23:00- 5: 00 the next day.

The regulations on elevators are more detailed and comprehensive, and the property management committee can also negotiate with the property management company to work out the running time of elevators according to the actual situation of the community. For example, this community often has nightlife and many people, or for other special reasons, the elevator must run late. Both parties can agree to open 24 hours a day. Is there an elevator operator? If not, should the property fee be reduced? These can be settled through negotiation. Reply: Overview of Property Safety Management Regulations

3. Patrol time and regularity

(1) schedule

The security guard on duty is on duty 24 hours a day, 8:00- 16:00 in the morning shift, 0/6: 00-24: 00 in the middle shift and 24:00-8:00 in the night shift. The morning, middle and evening shifts are rotated once every 10 day, that is, 10, 20th and 30th of each month are shift days.

(2) Community patrol

① Patrol period: once every 20 minutes, punch in once every hour, and patrol the corridors and roofs of all buildings in the patrol area once a week.

(2) Patrol method: No fixed route is established, but no "dead corner" or "corner drop" is left.

(3) Building patrol

① patrol cycle: a patrol lasts for 90 minutes.

② Patrol method: patrol from the rooftop, from top to bottom, from each floor to the basement, and finally to the outdoor.

(4) record

The patrol security officer carefully records the information found or processed during the patrol in the Public Security Patrol Sign-in Form, and the security monitor collects and records the information in the Public Security Day Summary and the Duty Record for archiving.

4. Check the security patrol work

(1) During the shift change, the shift supervisors of both handover parties should check at each post: whether the handover is serious, whether the procedures are complete, and whether gfd complies with relevant regulations. , found that the problem is corrected in time, and make records.

(2) Every 1h, the patrol monitor shall patrol each post once, check the patrol sign-in at least twice, and fill in the Safety Work Class Checklist.

(3) The foreman shall inspect each post at least twice per shift and fill in the employee appraisal form.

(4) During the inspection, it is found that there is no seriousness or violation of discipline. , should be corrected in time, recorded and reported.

⑤ When there is a difficult problem on duty in this class, the monitor should be present immediately and handle it according to the relevant regulations. If it can't be solved, report it to the team leader or management office.

Four, rental temporary staff, construction personnel and "three noes" personnel management procedures

1. Basic principles

(1) The principle of handling affairs according to law. It must be managed and handled in accordance with applicable laws, regulations, rules and measures.

(2) the principle of civilized service. In the inspection, certification and management, we must be civilized in service and duty.

③ The principle of timeliness. In terms of inspection, certification and management, the work must be completed within the specified time.

2. Management of temporary residents in residential rental houses

Rental housing and temporary staff "rental housing security management license" and "temporary residence permit" for:

A inform the owners and temporary residents of rental houses in residential areas to apply for two certificates within 7 days after living in residential areas;

B. According to the provisions and requirements of the Regulations of the Ministry of Public Security on the Administration of Rental Housing Security and the Measures of the Ministry of Public Security for Applying for Temporary Residence Permit, review the Application Form for Rental Housing Certificate filled by the owner, the lease contract signed by the owner and the lessor, the responsibility book for public security or the Registration Form for Temporary Residents filled by temporary residents;

C. Send the relevant application materials and service fees for accreditation to the local police station for handling;

D. From the date when the owner or temporary resident applies for a certificate, the public security management license of the rental house will be completed within 15 days, and the temporary residence permit will be completed within 3 days;

E. The validity period of the Rental Housing Security Management Permit is divided into 1 year and half a year, and the validity period of the temporary residence permit is divided into 3 months, half a year and 1 year.

(2) Notice of annual review or replacement 7 days before the expiration of the Public Security Management License for Rental Housing or Temporary Residence Permit.

③ Management:

A. It is necessary to accurately grasp the distribution and flow of temporary residents in rental houses in residential areas, and register and file;

B. Upon approval, carry out irregular inspections on rented houses and temporary residents within the jurisdiction, fill in the registration form of house lease, and it is forbidden to inspect the inspected objects by one person;

C keep abreast of the relocation of temporary residents in rental houses within their jurisdiction;

D assist the public security organs to check the temporary residents in the rented houses within their jurisdiction, and urge them to handle those who have not handled the Permit for Public Security Administration of Rental Houses and the Temporary Residence Permit;

E. Manage the hygiene, electricity safety, changes of renters and public security responsibilities of rental houses, grasp the activities of renters or temporary residents, and prevent illegal and criminal acts.

3. Construction personnel in residential areas shall apply for construction permits.

① Application procedure:

A. Inform the construction unit and construction personnel to apply for the permit on the day of entering the residential area for construction;

B. Verify whether the application form for construction permit is consistent with the actual situation of the construction unit and construction personnel;

C. get the certificate on the same day and register for the record.

② Management:

A. Accurately grasp the construction site, accommodation location, personnel distribution and flow of the construction unit in residential areas, and register for the record;

B manage the hygiene, electricity safety and fire extinguishers in the dormitory of the construction unit, master the activities of the construction personnel and prevent illegal and criminal acts.

4. Management of the "three noes" who wander in the community

(1) The Security Department manages the "three noes" personnel in the residential area according to the Regulations on the Management of Floating Personnel:

A. Incorporate the investigation of "three noes" in the community into the basic task of daily patrol;

B assist the public security organs to manage the "three noes" within their jurisdiction, and hand over the "three noes" personnel who violate the "Regulations on the Management of Floating Population" within the community jurisdiction to the local public security organs for handling.

(2) Take irregular and targeted methods to check major public places and traffic roads (such as parking lots, food streets, commercial streets, etc.). ) in the community;

A thoroughly check and expel beggars wandering and staying in the area under the jurisdiction of the community, people who distribute small advertisements, and people who are mentally ill, drunk and disorderly, and who hinder public order in the community;

B the "three noes" who disturb the public order in residential areas, refuse to mend their ways or refuse to listen to dissuasion should be handed over to the public security organs for handling and archiving.

5. Record archiving

(1) put on record the application materials and validity period of the certificates of the owners, temporary residents and construction workers of the residential area. If the "three noes" personnel are sent to the public security organs for handling, they shall fill in the "List of Three noes" for registration and filing, and the retention period shall be 2 years.

(2) According to the archived data, timely urge relevant personnel to reissue or review relevant documents.

Five, security personnel succession

(1) Take over on time, and the successor shall arrive at the post 10min in advance. The personnel on duty shall not leave the post before the successor arrives.

(2) The successor has a detailed understanding of the duty situation of the last shift and the matters needing attention when on duty.

(3) The successor shall explain to the successor the problems found on duty, treatment methods and matters needing attention.

(4) The situation found by the personnel on duty should be handled in time, and the things that cannot be handed over to the next shift should continue to be handled on the post, and the successor should assist in the completion.

⑤ Successors should pay attention to check the articles, facilities, instruments and equipment within the scope of their posts, report any abnormal situation immediately, and both parties should sign and testify when necessary.

6. The successor shall be responsible for cleaning up the health of the shift site.

Six, walkie-talkie equipment management regulations

(1) interphone 1 station/post, fixed quantity.

(2) The walkie-talkie is only used for work and emergency contact. It is forbidden to chat, joke and talk about things unrelated to work. If outsiders or construction workers enter or leave the building, you can use walkie-talkies to inform relevant personnel to pay attention or supervise and inspect.

(3) Take good care of the walkie-talkie and do a good job in the handover of the walkie-talkie to prevent problems from passing the buck.

(4) Whoever uses it shall keep it. It is forbidden to borrow it. When not in use, the security foreman shall keep the walkie-talkie. Can not be used or lost, to report the loss in time. If it is not lost or damaged on business, it must be compensated according to the price.

(5) safety foreman is responsible for the quarterly inspection, and fill in the inspection records.

Seven. Emergency assembly plan

1.

Emergency assembly is an emergency action to deal with major emergencies. Effectively train the team members' ability to deal with emergencies, so as to be calm and free to attack quickly. Through the scheme exercise, each team member can master the procedures and methods to deal with various emergencies and reach the scheduled place in a short time.

2. Scope of application

(1) Sudden public safety incidents, such as sudden major robbery and murder, sudden attack by criminals on the owners (tenants) and company managers, etc.

(2) Threatened by natural disasters such as floods, fires and typhoons.

③ Emergency assembly plan drill.

④ Other major accidents.

3. Method

(1) The security dormitory of each management office shall be equipped with alarm bells, security duty room or fire control center, and other staff dormitories shall be equipped with alarm devices as far as possible.

(2) When the electric alarm bell is short and intermittent, it will alarm the public security case, and all security guards must arrive at the designated place for standby within 90 seconds.

(3) When the electric alarm bell rings continuously due to natural disasters, all security guards must reach the designated position within 120s (that is, the ringing time) and stand by.

4. Signal control

(1) In case of emergency, all employees in the management office have the responsibility and obligation to send out alarm signals according to regulations.

(2) drill once every quarter. During the drill, only the director of the management office can monitor the alarm, and the company leaders will conduct spot checks once a year.

5. Preventive measures

(1) You must wear uniforms, and you are not allowed to wear hats, belts, ties, slippers or barefoot.

(2) Each post must leave the attendant and stick to the post.

(3) Pay attention to contact and report. In case of emergency, report to the leader immediately and notify the personnel on duty with walkie-talkie.

Eight, safety emergency plans and measures

1.

In case of emergency and unexpected events, use the most effective methods to control the development of the situation in the shortest time, or ensure the excellent completion of the temporary tasks assigned by superiors. In order to enhance adaptability and combat effectiveness, the security guards in each management office must carry out strict study, training, fire drills and emergency assembly exercises.

1. Scope of application

(1) Sudden public safety incidents, such as sudden major robbery, murder, sudden attack by criminals on the owner (tenant) or company management personnel, etc.

(two) threatened and attacked by natural disasters such as floods, fires and typhoons.

③ Other major accidents.

2. Responsibility

(1) For possible emergencies and emergencies, the management office is responsible for formulating safety emergency plans and submitting them to the examination and approval.

(2) For the emergency that is about to happen or has already happened, the security captain will temporarily decide the emergency measures and report to the superior at the same time.

plan

1 plan. For public safety emergencies and natural disasters that have occurred or are about to occur, the management office will organize the formulation of emergency plans and preventive measures, and arrange post personnel to implement them according to the deployment; When dealing with public security emergencies, the personnel on duty quickly report to the police station, and the security captain temporarily determines the emergency plan, arranges personnel to quickly control the entrances and exits of various passages and buildings within the scope of property management, blocks the scene of the accident, and strictly checks the personnel entering and leaving the scene until the public security personnel arrive; The emergency plan must be carefully considered, and the emergency measures for natural disasters should be based on the degree and characteristics of disasters.

② implementation. In the process of implementation, deviations from the actual situation should be corrected in time and reported to the corresponding approver for approval; Every event should be summarized. If losses are caused by man-made reasons, the reasons should be found immediately, and the report on rectification measures should be filled in carefully to prevent similar situations from happening again. Keep relevant records of the whole process of the incident for 3 years. Long-term preservation of records of major natural disasters.

Nine, safe working time limit

In order to ensure the quality of safety work, it is necessary to stipulate the working time limit. See the following table for the working time limit of enterprise safety:

Ten, security training assessment standards

1. Individual queue evaluation criteria

① Military posture of soldiers: straight head, straight neck, chest and abdomen, eyes looking straight ahead, miniature chin, drooping arms, five fingers together, thumb sticking to the second joint of index finger, middle finger sticking to the seam of trousers, and good mental outlook.

(2) Stop the indirect rotation method: "two fast and one steady", that is, turn fast, lean fast and stand steady.

③ Synchronous standing: swing forward to the third and fourth buttons of the training suit, about 30cm away from the body, not exceeding the sewing line, and swing backward to about 25cm away from the body, with a stride of 75cm and a pace of112 ~116 steps//minute.

(4) Walk forward and stand well: keep your toes straight, your calves drive your thighs, your feet are about 25cm off the ground, your stride is 75cm, and your stride is110 ~115 steps//min.

⑤ Running and standing: The first step is to "jump out". When raising your arm, don't show your elbows and your hands. The stride length is 85cm, and the pace 170 ~ 180 steps/minute.

⑥ Salute: Put your fingers together, keep your wrist and forearm straight, lift your forearm to shoulder level, and the seam between your fingers and the brim is about 1 ~ 2 cm. Take a shortcut and get there in one step.

2. Capture the enemy and apply technical actions.

① Basic skills:

A. Direct hitting, side hitting and hook hitting: the punch is mainly "fast, accurate and hard", and the action is combined with strength;

B. Bouncing kick, side kick and hook kick: the legs are steady and strong, and both hands move;

C. comprehensive exercise: clever cooperation between hands and feet, twisting shoulders and sending arms, and coordination.

② Seizing the enemy fist: accurate, skillful, vigorous and crisp.

3. Military physical fitness test standard

① 100 meter run 14 seconds.

② More than 50 push-ups.

(3) Within 45s after climbing the 20th floor.

4. Fire assessment

(1) Fire fighting knowledge. Be familiar with the procedure of calling fire alarm telephone "1 19", be able to distinguish oil fire, gas fire and solid fire, know how to deal with gas leakage, and be familiar with the location of fire control facilities in residential areas (buildings).

② Fire alarm. You can call the police, use the fire intercom, and call the police with the alarm button.

③ Use of fire extinguishers. Can correctly use 12 1 1 and carbon dioxide fire extinguishers.

④ Use of fire hose. The valve can be opened, the water gun adapter can be connected quickly and correctly, and the hose can be completed within 1min. Understand the precautions.

⑤ Master the essentials of evacuation, rescue and alert.

5. Vehicle command

(1) the standard of arm movements.

2 hands have rhythm.

③ Know the turn signal.

4 the posture is correct.

6. Evaluation

Every quarter, the property management department will organize a comprehensive assessment and fill in the assessment form, with 85 points reaching the standard, and those who fail to reach the standard after two make-up exams will be dismissed.

Section 5 Inspection Standards for Public Security Work

I. Security inspection standards

( 1) gfd

1. Dress according to regulations and wear work permit.

2. Full of energy and good posture.

3. Be civilized and generous.

Don't put your hands behind your back, step and don't walk back and forth.