How to improve the quality of cleaning service

Compared with developed countries in Europe and America, Singapore, Hong Kong, Macao and other Southeast Asian countries, China's cleaning service is relatively late. The norms and service quality standards of the cleaning industry are still being standardized and improved. China's cleaning industry service quality standards and property cleaning standards generally refer to the standards or models of Hong Kong, Macao and Taiwan. The following is a sample of service quality standards and property cleaning standards of Hong Kong X X property management company, which can be used as a reference for property management companies to organize cleaning work by themselves or hire professional cleaning companies to conduct service assessment and supervision.

Service quality standards of cleaning industry and property cleaning standards

(1) cleaning service quality standard of Hong Kong X X Property Management Company

1) data supply

(1) Provide information on environmental protection and property cleaning and cleaning services, and clearly state the purpose, objectives, forms and methods of providing services for customers to inquire at any time.

(2) Be ready to provide customers with the latest information about service strategies and procedures, including how to deal with important matters in the service, and record them.

③ Store the latest and accurate service operation and activity records.

2) Service management

(1) Clarify the responsibilities and post responsibilities of all employees, managers, management committees, boards of directors or other decision-making bodies.

② Implement effective employee recruitment, development, training, evaluation and deployment system.

③ Establish a mechanism for customers, employees and relevant personnel to put forward opinions on the service quality of the company.

④ Regularly check and evaluate the performance of the company and its employees.

⑤ Abide by the relevant laws and regulations promulgated by the government and the professional code formulated by the company.

⑥ Take reasonable measures to create a safe working environment for employees and ensure safe production.

Second, strictly abide by the property management system.

1. During the employment contract, employees who want to terminate the contract must apply to the Property Management Office 15 in advance.

2. Do not hand over my post to others at will, otherwise, the employees will be responsible for all the problems during the handover.

3. There are no holidays and rest days for cleaning, and we should adhere to normal cleaning during the holidays.

4. If you can't work normally due to illness or other reasons, you need to ask for leave from the property management office, but someone must take the place of cleaning. Otherwise, if there is any omission, in addition to deducting the bonus of the month, the salary of the month will be deducted according to the number of days of leave.

5. Regularly check and compare the cleaning situation, commend and reward those who have completed the task, and punish those who have not completed the task according to the standard.

Three, job responsibilities evaluation methods and standards

The management office organizes a health examination once a week, scores according to the assessment criteria, and issues the total monthly rewards and punishments.

Excellent: above 95 points, 5 yuan will be rewarded for each point;

Good: 90-94 points, no rewards and punishments;

Basically qualified: 86 -89 points, with a fine of 3 yuan for each point;

Unqualified: 85 points or more, with a fine of 5 yuan for each point;

If the score is lower than 85 for three consecutive items, the employment contract shall be terminated and the salary of the current month shall be deducted.

Evaluation standard of community health supervision in Mudan

Check the project scoring standard and deduction standard.

Road cleaning 1, cleaning twice a day; 2. The pavement is free of accumulated soil and sundries; 3, no leakage, no leakage; 4. Clean up in time after rain and snow. Single unqualified deduction 1-2.5 points.

Courtyard cleaning 1, cleaning twice a day; 2. The pavement is free of accumulated soil and sundries; 3, no leakage, no leakage; 4. Clean up in time after rain and snow. Single unqualified deduction 1-2.5 points.

Garbage disposal 1, and regular and fixed-point collection; 2. Do not litter; 3. Keep the dustbin clean and free of dust. Single unqualified deduction 1-2.5 points.

The corridor responsible for the corridor health center should be cleaned frequently, and the handrails should be wiped frequently. No sundries are allowed to be stored in the corridor. Individual unqualified 2-5 points.

Garbage can sanitary garbage can should be cleaned daily to keep its appearance clean. Individual unqualified 2-5 points.

Tool cleaning tools are complete and tidy, carefully kept and used, and have long service life. Individual unqualified 2-5 points.

Daily patrol: patrol and inspect the responsible environmental area every day, clean up the dirt in time and keep the community clean and tidy. Individual unqualified 2-5 points.

Service attitude 1, listing service, neat dress; 2. Warm service, patience and sincerity; 3. Initiative and high standards; 4. Maintain a harmonious relationship with customers. Single unqualified deduction 1-3 points.

Labor discipline 1, subject to leadership and management; 2. Go to work on time and don't do personal things at work; 3, high ideological awareness, no selfish distractions; 4. Abide by rules and discipline. Single unqualified deduction 1-3 points.