How is the property customer service work?

Question 1: What is the prospect of the post of property customer service? If you are tired from work, it is recommended to choose office property customer service. Because the future urban development will focus on the development of skyscrapers, the development prospect of office customer service is good.

Question 2: How about the job of property customer service? In this employment situation, having a job is already very good. In addition, the customer service work of the property management company is also very good. As the saying goes, 360 lines is the best.

No matter what you do, you need to work hard to do it well.

Step by step is better.

Question 3: How about the customer service of residential property? Vanke worked very hard in the property industry before. There is a saying in the industry that it is common to do evil in a previous life, and every day is wonderful. If possible, it is recommended not to work in the property. Hearing aid fitters haven't done it and can't say it.

Question 4: What does the property customer service do? Property customer service is not security. Customer service is the bridge between the property and the owner, and its main tasks are as follows:

1, file management. Including the registration, recording and updating of archives.

2. Handle customer communication and complaint events, register such events and inform them of their corresponding responsibilities.

3. Check-in, decoration procedures, parking lots, clubs, swimming pools, community venues, goods release and other related procedures.

4. Collect management fees and other fees

5. Prepare relevant company reports, formulate notices and implement training.

Question 5: How is the job of the property customer service supervisor?

If all the hardware in the hotel is all right,

That job was relatively easy,

The salary is about 5 thousand, depending on the local environment.

If the hardware of the property is not good,

It is troublesome to receive complaints from the owners every day.

First of all, this job must have a good temper and good patience.

Question 6: How to do a good job in property customer service? I. Customer Service The most critical roles and responsibilities of this position:

1. Guide and inspect the customer complaint management and customer relationship maintenance of each management office, put forward rectification requirements for non-standard work items, and follow up the implementation, effectively implement the customer management policy of the branch, and realize the standardization of customer service management of the branch;

2. Guide each management office to use the IT system, and put forward reasonable suggestions on the use of the system to realize the specialization of the customer service process of the branch;

3. Establish customer file management standards and optimize customer service management;

4. Summarize the QC group activity proposals, cases and achievements provided by each management office, and review and promote them.

5, benchmarking enterprise research, research and development service innovation projects.

Second, professional knowledge and skills:

Subject knowledge:

Master the principle and practical application of public relations, and be able to formulate customer service policies; 2. Understand the Property Law, Consumer Protection Law and other laws and regulations and basic knowledge of psychology.

Technical knowledge:

1, understand the professional knowledge and process of property management; 2. Understand the basic knowledge of excellent performance management and quality management; 3. Master customer service management procedures and work instructions;

General skills:

1, master communication skills and good oral expression skills; 2, master computer operation (office software, application software); 3. Master the ability of planning, organization and coordination, and be able to use it flexibly;

Industry skills:

1, master organizational promotion skills and be able to formulate policies; 2. Master the skills of customer service evaluation of property enterprises; 3. Master the planning skills of community cultural activities; 3. Understand the basic knowledge of quality management, environmental management and occupational health and safety management system.

Third, communication skills:

Daily main communication objects and communication contents

The workflow and management experience of external benchmarking enterprises

Internal department manager's daily work summary, report,

Customer relationship maintenance and community culture construction of management office manager.

Question 7: What's the difference between a property manager and a property customer service specialist? Responsibilities of the customer service supervisor:

Be fully responsible for the work of this department. 2. Be responsible for the work arrangement of this department, and supervise, inspect and assess the work of employees in this department. 3. Coordinate with relevant departments. 4. Make the work plan and summary on time. 5. Hold regular working meetings. 6. Responsible for planning, organizing and summarizing community activities. 7. Receive customers' visits. 8. Responsible for checking the daily work of the administrator and giving specific guidance to the administrator's work. 9 responsible for the supervision and inspection of the fees charged by the administration, statistics of the arrears of the region and corresponding treatment. 10. Report the problems that are difficult to solve in daily work to the manager in time. 1 1. Complete other tasks assigned by company leaders in time.

Responsibilities of the property manager:

1. Abide by the rules and regulations of the property center, perform post responsibilities, take the initiative to take the work seriously, and have a warm and thoughtful service attitude. Do a good job of unity among comrades, take the overall situation into account, and complete various maintenance tasks on time. 2. Distribution and registration of daily work task list and coordination with maintenance personnel. 3, sporadic maintenance materials procurement, warehousing, recipients strictly follow the relevant system of the center, the good quantity and quality, open source and reduce expenditure, put an end to waste. 4. Cooperate with the department manager to regularly check and maintain the normal operation of the water supply system, and establish the management system and records of normal water use, water supply and drainage. 5. Establish a patrol system for high-voltage distribution room, patrol twice a day, check once a month, and maintain once every six months, and make records. 6, seriously hold relevant certificates, abide by the operating procedures, ensure that someone is on duty 24 hours a day, find problems and solve them in time to ensure the normal operation of water and electricity. 7. Maintenance points and workshops should be clean, and tools and articles should be neatly stacked. Safe production and civilized maintenance. 8. Take the initiative to go to the door for consultation, listen to the opinions of the owner, count the daily timely rate and satisfaction rate, report the problem to the department manager in time and solve it properly. 9. Complete other tasks assigned by the leaders.

Question 8: Is it difficult to be a property customer service? In fact, this industry is a low-profit industry. As a customer service, the work pressure is really great. For example, in terms of payment, some owners are unreasonable for being late, and some live in high-grade houses with poor quality. Mainly because many people don't know the property and don't understand it. Many things feel that they have to take full responsibility for what they have paid. Therefore, when customer service meets such people, it really needs to be able to resist pressure and setbacks, as well as patience and strong communication skills. Of course, most car owners are still good. Everything needs to be considered from the owner's point of view and actively help others solve it. In short, this job is busy and the salary will not be much. Start (a disease)

Question 9: What about the customer service position of Vanke Property? What questions will the three parties ask for help? Urgent! ! ! Vanke is the first among the top 100 property companies in China (Chinese mainland) and the best property service enterprise. Fresh graduates start from Vanke customer service. It should be said that there is still great potential. The starting point of the platform is high, and the customer service has the opportunity to understand the business knowledge of the whole process. It will be easy to get started soon. As long as you work hard, you can have a good future. It's hard to ask three questions, but personally, due to the high turnover of staff in property companies, there are some questions, such as how to understand the customer service post, how to deal with difficult owners and unreasonable owners, what qualities and abilities are needed to do customer service work, why to come to Vanke and why to choose the customer service post.