How does the property handle the customer relationship?

How does the property handle the customer relationship?

Customer relationship is a very important module in real estate, and whether the relationship is harmonious or not directly affects the development and support of the work, so how to promote this relationship? Let's take a look!

The relationship between property and customers covers many things, and there are many points to pay attention to. There are many starting points, methods and measures to promote the relationship with customers. Different properties have their own ideas and biases. Here is a brief introduction to some basic and important points-equal respect, dedicated service, openness and fairness, interactive promotion, and serious certification.

Equality and respect: this is a very important factor, which can be considered as the basis of the relationship between property and customers. We should recognize each other in mentality and role. We should not think that being a property manager is superior to clients, and we are the leaders in managing clients. If we have this mentality, doing things may be mandatory and imperative, and it is difficult to get along well with customers. Therefore, we should uphold an equal attitude and respect each other.

Dedicated service: the relationship between property and customers is often a service relationship of mutual trust. Customers need to ask some questions and so on. Property should be analyzed, handled and fed back. When dealing with these things, we should correctly recognize the identity of the property, and don't always shirk or do nothing at will. This will gradually make customers lose trust and sometimes even difficult to get along with.

Openness and fairness: the property is in charge of certain resources, which are given by customers in this area. There may be some interests or relationships, such as renting out the underground public areas of the community after renovation. Then it belongs to the whole community. Is the income of this piece fed back to the whole community? Is there a detailed disclosure? If the property can truly make some things fair and open, it will be easier to gain everyone's trust and support.

Interactive promotion: property is also very important in interaction, such as holding some activities on special holidays to let customers participate, promote the relationship between the two sides and increase understanding. Only when you are familiar with it can your relationship go up a storey still higher. Improvement is also important for property management. Property management also needs to keep up with the pace of the times and constantly "update". New ideas and new measures can have the best of both worlds, and it is easy to confuse everyone.

Caution: This is also a very important basic point. Only by adding this auxiliary point to the above can we do things well and do them in detail. This is the basis of professionalism. After major, customers will think you can be trusted. At the same time, people are sometimes easily moved by small details, such as helping customers collect clothes and quilts on the rainy roof. These should not be done just because it is a trivial matter, only the details can produce benefits and promote the harmony between the two sides.

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