Why didn't anyone ask me to pick up the courier?

Ms. Chen told reporters that not long ago, a friend planned to surprise herself and quietly sent her something from Wuhan. When reading the rookie station App, Ms. Chen found that the courier sent by her friend had been in Liuzhou for three days and was put into the rookie station near her home.

Seeing this news, Ms. Chen immediately went to the rookie station to pick up the piece, only to know that her friend sent her two boxes of fruit.

Citizen Ms. Chen: No one called me and no one sent me a text message. If I didn't look at it myself, the rookie station APP didn't know that I had a courier. My home was seven or eight hundred meters away from the station. I have to carry 20 kilograms of fruit home alone.

Ms. Chen believes that fruit belongs to fresh express delivery. If it is left for a long time, it will go bad. It is really irresponsible for the courier to leave the express station. If these two boxes of fruit go bad, who will be responsible?

Ms. Chen: I have to inform you to open the box for inspection, right? In case there is any problem to be dealt with in time, my courier should discuss with me where to put it, instead of deciding where to put it himself, and I will pick it up.

Ms. Chen said that since the rookie station entered the community, the courier no longer called or sent a text message to inform the customer, but used the rookie station APP to inform the customer to pick up the piece. The courier delivered to the door became the recipient of the pick-up at the rookie station. In response to this situation, reporters visited the streets, and many citizens said that they had had similar experiences and felt particularly distressed.

Citizen: I think express delivery should be delivered to your door. If there is a courier station, you can ask me where to put it. Sometimes we forget to bring it with us. We have included the express fee for that heavy thing. Why can't you take it home for us?

Citizen: I still feel convenient if I'm not here. Of course, if I want to agree, but if I don't agree, you can take me directly to the post office. It's your duty, and I paid for it. As a consumer, this is what I should enjoy.

During the interview, many citizens also said that some couriers first put the courier at the property company or the doorman, and then informed him by text message, which was particularly difficult when they went back to find the courier.

Citizen: Because my family lives in a place where there is no rookie station, sometimes the courier doesn't say hello to me, so he just leaves the courier in the grocery store, sugar, tobacco and liquor store, and then I can't find it. Later, I asked the courier, and he said to help you throw it together. Go and find it, which makes the courier very irresponsible.

Citizen: I didn't call in advance and didn't leave a message. I can only check where this thing is on Taobao or other shopping software, and look for it in every office, which will cause some inconvenience.

We are short of hands. Can we leave the courier at the post office?

The reporter randomly visited some courier stations, and some salesmen said that there were too many couriers to deliver them, and they were sent directly to the courier stations. But is this behavior reasonable?

The reporter went to a Baishi express station in a downtown area, which was full of goods, but there was only one salesman. When the reporter asked if the courier was delivered to the door, the other party said that it would not be delivered to the door because of insufficient manpower. If door-to-door delivery is really needed, the delivery time cannot be guaranteed. At present, consumers are basically notified by SMS to pick them up.

Best Express Salesman: Then I want you to deliver it to my home. How about downstairs? The words on our side were not sent by the salesman, but directly by the agent. Stay here. Then some of my express mails are too big. What about cat litter and cat food? In the case of cat litter and cat food, you can only watch. If you need to send it at that time, someone will only send it when the salesman or courier company sends someone, because I am here alone and can't leave. Because the salesman sometimes comes in two or three days, because there is basically nothing to send.

Near noon, the reporter came to the rookie station in a certain district of Liubei District and saw a courier driving a van to send several sacks to the station and leave.

Reporter and Messenger: Brother, let me ask you something. As you put it in this post, do you want to inform the customers who bought it? Attention, there is a notice from the rookie station. What if the customer asks for a large item like this to be delivered to the door? Then send it. Could you deliver it later? Yes, then why don't you ask him now? No time, I'm busy now.

The courier's behavior has violated the relevant regulations.

Shortage of manpower, too many couriers can be used as a reason why couriers don't inform the recipients and don't deliver the goods home? The reporter learned from Liuzhou Postal Administration that according to the national standard of express delivery service, the courier directly put the express mail at the post station or collection point without informing the consumer in advance, which violated the national standard of express delivery service.

Lan Hai, Deputy Director of Liuzhou Postal Administration: The forms of express delivery mainly include face-to-face delivery by name and address, self-delivery by users or negotiation by users. An enterprise engaged in express delivery business shall deliver the express delivery to the agreed delivery address, the consignee or the consignee designated by the consignee, and inform the consignee or consignee to accept it face to face. If the delivery is not in accordance with this requirement, the user can complain to the courier company.