202 1 personal summary of property cleaning at the end of residential quarter

A year's work is very long. I believe you have accumulated a lot of work experience. Please summarize your work here. The following is my year-end personal summary of 202 1 residential property cleaning, which is for your reference only. Welcome to reading.

202 1 Personal Summary of Property Cleaning in Residential Quarters at the End of the Year (1) In the past year, under the unified leadership of the company and with the concerted efforts of Qi Xin, the employees of the department, we completed all cleaning tasks arranged by the company. Based on the service concept of "serving with heart and striving for first-class", our cleaning department has done every job well and has also been recognized by superior leaders and owners. The work of the cleaning department in the past year is now reported as follows:

First, improve the quality of cleaning service by serving attentively.

The cleaning department of xx Company undertakes the cleaning tasks of three office areas, two indoor cleaning areas (about 350 offices) and 10 family area of xx Company. This is one of the core tasks of service management in our xx company. The cleaning department always regards high-quality cleaning service as the top priority of the whole year's work, solidly carries out the activities of "Quality Service Year", extends the cleaning service project, and makes every effort to build the service brand of "xx Cleaning". In this year, our cleaning department has all kinds of disappointments, but in this year, we also have some bright spots.

First, at the beginning of the year, xx Company received a notice from the provincial company, and the 202 1 group meeting was held in the restaurant of the comprehensive building. The company leaders held a meeting in time to arrange the group meeting and formulate specific service plans. After receiving the task, the cleaning department immediately organized team member Qi Xin and Qi Xin to work together, carefully arranged the work tasks, and efficiently completed the cleaning task of 1.6 million square meters.

The second is to strengthen the daily cleaning patrol inspection work in communities and office areas, cooperate with the safety inspection work of provincial companies in spring and autumn, pay close attention to the implementation of safety responsibilities, and deepen the investigation and management of hidden dangers. During the inspection, a total of 34 potential safety hazards were identified. Cooperate with relevant departments of the company to complete the registration of several offices in the building that need painting and the replacement of broken curtain wall glass outside several offices in the building. Further standardize the emergency system, adjust the emergency team in time according to the personnel changes, and clarify the responsibilities and implement them.

Third, I received that the subordinate departments of the provincial company are moving to the North Building. Our cleaning department immediately organized manpower to carry out a comprehensive cleaning of the North Building, which was well received by the relocated owners.

Fourth, do a good job of clearing warehouses and strengthening the management of cleaning appliances. Register all cleaning appliances in a unified way. Fifth, cooperate with xx Center Project Department to complete numerous visits and inspections by superior leaders throughout the year. VI. The company scheduled the curtain wall cleaning outside the building to be completed in June+10, 5438. At the same time, cooperate with all departments of the property management company to complete the reception service of the fourth quarter work conference of the provincial company.

Second, improve the standardization of cleaning and refine the workflow.

(1) On the basis of last year's work, improve the relevant management system and assessment rules of the cleaning department. According to the actual situation of each post, the cleaning department starts with standardizing the service process of each team, assigns people, posts and positions to each team, and implements the responsibility to people. At the same time, according to the employees' work potential and specialty, we should make "three strokes" (marking points, crossing lines and laying lines), so that everyone has something to do and everyone is responsible for the area, check according to the divided responsibility status, and immediately rectify any problems found.

(2) According to the standard training, according to the actual situation of job rotation and new employees' entry, the training is conducted by means of regular lectures and on-the-job demonstrations. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills and specialties of the squad leader and mobilizing the intention of the skilled workers. This makes it easy for students to understand and master, which not only improves their skills, but also narrows the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); Rough first, then fine, one step in place, people walk things clearly (that is, once done thoroughly, people take away all the garbage, sundries and tools).

(3) according to the standard inspection. Don't go through the motions in the inspection work. Put an end to the confusion, put forward problems in time when found, pay attention to the methods of dealing with problems, try not to hurt harmony, and provide help in many ways. There is only one purpose, and the standard is not put down. Insisting on daily inspection is an indispensable measure for cleaning standardization. Only in this way, the wall will not be a dead letter, and the sanitation of the clean area will win the satisfaction of the owners and users.

Third, improve management and strengthen the quality of employees.

(1) First, strengthen the management quality and business training of management personnel, organize management personnel to participate in training courses for team leaders, and convey the company's relevant work requirements and cleaning standards through regular meetings.

(2) Strengthen the cultivation of the quality of cleaning staff, and first carry out ideological and moral education for each new employee. According to the different requirements of each post, carry out job training, carry out cleaning knowledge and skills competition among all workers, practice one by one, learn from each other and communicate with each other. Through training, cleaning quality and work efficiency have been greatly improved.

(3) Quality of cleaning service, according to the requirements of cleaning standards formulated by the company; Carefully follow the cleaning workflow to complete each link, and conduct spot checks on the working status and cleaning quality of the cleaning staff in each management area every month. Regardless of the size of the cleaning area, we all need the same standard. The person in charge must carefully record the working conditions, grasp the progress and quality of the work according to the working conditions records, and be aware of it and well documented.

(4) safety management; Always adhere to the basic policy of "safety first, prevention first", fully implement "standardized" operations, carefully investigate the potential safety hazards in various cleaning areas, and do a good job in safety prevention. Always implement safety requirements in all aspects of the whole process of work and management. Intensify the anti-habitual violation of regulations, so as to make unremitting efforts and sound the alarm bell. Conduct safety training for employees every week, disclose information and strengthen employees' safety awareness; Effectively implement the safety responsibility system to ensure the smooth operation of safety management.

(5) Carry out "Three Economies" activities in the company, guide and encourage employees to participate in energy-saving and consumption-reducing activities attentively, so that employees can consciously form the habit of thrift in their daily work. At this moment, reducing consumption and increasing efficiency has become a common practice of employees. Everyone can remember to use less detergent and waste less garbage bags every day, and consciously safeguard their cleaning tools so that every asset of the enterprise can be used on the cutting edge.

Four. Areas requiring improvement

1. Strengthen communication and interaction with cleaning staff. Managers should set an example, carry forward the spirit of unity and cooperation and do a good job every day. Mobilize the working enthusiasm of cleaning staff, and continue to have high working enthusiasm.

2. Cooperate with all departments attentively to fully analyze and plan the cleaning work arrangement. And formulate more detailed cleaning service requirements and standards according to the particularity of each cleaning area.

3. Conscientiously implement the spirit and work arrangements of relevant meetings.

Five, xx years work plan

1. Continue to carry out "Year of Safety" activities and safety inspections. Around the annual safety goal, deepen the investigation and management of hidden dangers, carry out safety risk management education and training, and improve employees' safety risk awareness and post safety skills.

2. Strengthen the training of front-line cleaning staff to improve the overall quality of the workforce. Improve employee on-the-job training, launch on-the-job training materials, focus on training, and implement it by the person in charge. Do a good job in the training standards and assessment records of each cleaning area to ensure that the work of each cleaning area is implemented according to the planned high standards.

3, conscientiously do a good job in xx company to undertake the task of cleaning the external curtain wall of the power building and comprehensive building of the provincial company, define the task, implement the responsibility, and implement who is in charge and who is responsible to ensure the smooth completion of the external curtain wall cleaning work.

4. Pay attention to environmental sanitation, improve the sanitary quality of each cleaning area, and ensure that the company's environmental sanitation is an advanced health unit in the province.

5. Continue to carry out the "three savings" activities, starting with saving a drop of cleaning agent and using less garbage bags, so as to turn off the lights when people walk, and turn off the water pipes in time when they are used up. At ordinary times, pay attention to maintaining various cleaning tools, facilities and equipment, and report for repair in time when problems are found, so as not to cause the company's energy waste due to human reasons.

6, strengthen the assessment, do a good job in appraisal. Strive to further improve the assessment from the height of dedication to service and striving for first-class. Based on high quality, high starting point, high standards and strict requirements, focusing on regular inspection and evaluation, we strive to avoid doing well and doing poorly. Implement the evaluation first to promote the poor, reward the excellent and punish the poor, and implement the last elimination system for each team evaluation.

Finally, I hope our company can go further and longer, gain the trust of more owners, attract more useful talents, develop stronger and better, and let every company's employees and community owners live and work in a beautiful, clean, safe and tasteful environment.

202 1 personal summary of property cleaning in residential quarters at the end of the year (2) one year has passed in a blink of an eye. Looking back on our achievements in the past year, although there is no great outstanding contribution, we can safely complete this year's work and solve the tasks assigned by the leaders, and our work is considered a complete success.

According to the guidance of the leader, I managed the cleaning staff in xxx community to complete the cleaning work this year. Bring comfortable and clean living space to the community owners. But in this year's work, we often have many problems! And many of them are problems left over from the past! This leads to a very bad impression on the owners. To this end, our team has also been criticized by the leaders. Now, I will summarize the work of this year as follows:

I. Work aspects

In terms of work, I manage and arrange the work of my cleaner in strict accordance with the company's regulations. When I have time, I will also take a walk in the community to check the labor situation. In the face of instructions from my superiors, I always give them at the first time, so that employees can keep abreast of the company's decisions and strictly manage them to prevent employees from making mistakes in their work.

In my normal work, I do a good job of inspection and statistics to ensure that the collected data is true and reliable. Moreover, during the inspection, I will also find the shortage of employees, and remind them in time to ask for re-operation. If there are many problems, I will criticize and punish according to the regulations.

At work, I also actively listen to the opinions of the owners, collect their dissatisfaction, select areas that need improvement after screening, and actively contact the cleaning team to enhance the satisfaction of the owners.

In terms of management, I manage the details in strict accordance with the company's regulations. Similarly, I will adjust the management in time according to the company's situation and requirements to ensure that I keep pace with the company!

Second, personal growth.

In this job, I always reflect on my work. Especially after seeing the dissatisfaction of the owners, I have a good reflection on these issues. In order to improve the working ability of the cleaning team.

In terms of management, I often consult management methods and experience in my spare time, strengthen the management of the cleaning team, strengthen their sense of responsibility for the work, do a better job in cleaning the community and win the hearts of the owners.

Frequent complaints from the owners have made me review them many times. The cleaning work didn't satisfy the owner, so I naturally have a lot of responsibilities as a supervisor. During this year, I have been looking for the most suitable way to continuously improve our team.

Third, summary.

Our efforts were not in vain. In the year-end satisfaction survey, our work was recognized by the owner. But on the other hand, this is just past achievements. In the next year's work, we will continue to work hard to improve our working ability!

202 1 personal summary of property cleaning in residential quarters at the end of the year (3) It has been more than a year since I came to X Highland Property Company. First of all, I want to thank the company leaders for their trust and concern, and give me a platform to learn and show myself. During this year, I had disputes and tiredness with everyone here, but more often I sweated together, persisted together and struggled together. From Gu, the manager of the company, I learned the spirit of being resolute and not afraid of difficulties and the ways and means of communicating with the owners. From manager Chen of the head office, I learned that we should have a holistic view of our work. From paying attention to every detail in our lives to being responsible for our work, we can sum it up in one sentence: "Details determine success or failure!" .

"Details determine success or failure!" I understand this sentence very well, and I understand it very well, but it will always fail to achieve the ideal effect for various reasons. I will never shirk my responsibility. Although the sanitation of the residential area is not up to standard, it is affected by the illegal operation of construction vehicles, but more importantly, my own control over the cleaning work in the residential area is not in place, and my understanding and arrangement of the work and communication with the cleaning staff can not achieve the expected goals and effects. These will be the places where I need to improve and learn constantly in my future life and work.

Despite all kinds of disappointments, we have some bright spots in this year. During the period when the cleaning work was stressful, our office made joint efforts to clean every corner of the community for environmental sanitation, which made the owners of the community see our attitude of serving everyone attentively and played a very good lead role for the cleaning staff. At noon, we also collected property fees in the community under the scorching sun or cold wind, and every time we met the basic requirements of the meeting, even exceeded the requirements, and successfully controlled the unpaid property fees within a certain amount.

After the company clearly divided the cleaning department and the security department, our two departments also cooperated sincerely for many times. During the "Three Innovations and One Office" in xx City, before and after the activities of opening houses and selling houses, and during festivals, we washed the pavement together, cleaned the pool, and moved all kinds of sundries for the environmental work of the community. Dust, dirt, sweat, laughter and curses constitute a harmonious and sunny picture. At this time, we are the most United and combative.

I have a great lack of management, which is one of my shortcomings, but I can come to the company at any time during my break and work with you until two or three in the morning, when I am nervous. Needless to say, in the future, I will try my best to make up for my shortcomings, improve my abilities in all aspects and make achievements for the company and myself.

First, shortcomings in the work.

1. Due to the rolling development of the previous project, most roads in the residential area overlap with the construction roads, and the flow of cleaning staff is unbalanced. Moreover, I was negligent in management, which led to the shortage of cleaning staff in the second half of this year, which led to the substandard environmental sanitation of the community, which made the owners dissatisfied and also had a certain impact on the company's collection of property fees.

2. In the management of cleaning staff, there is no ideological work and no reasonable arrangement of work, which makes the cleaning staff emotionally unstable and passive.

For various reasons, I failed to check the work of the cleaning staff, which made them more lazy and unable to finish the work in time with good quality and quantity.

All kinds of shortcomings have caused adverse effects on the company, and I apologize to the company leaders.

Second, the completed work

1, wash the road 8 times, clean the pool 12 times, clean the elevator water 4 times, and clean the vacant room 4 times.

2. Clean the lounge and move it twice.

3. Clean up and transfer the garbage around the garbage pool for 3 times.

4. The holiday community will arrange it twice.

5. Assist the engineering department to repair all short-circuit street lamps in the community for 3 times.

6. Repair the washbasin in the bathroom of the sales hall for 3 times and flush the toilet valve for 4 times.

Buildings 2# and 6# are reclaimed twice.

8. Wash the sanitary corner of the community for 6 times.

9. Kill germs, snakes, insects, mice and ants in the community twice.

17# and 19# elevators were disinfected 12 times.

1 1, emergency cleaning of the club gate 1 time.

In addition to daily work, the work of various departments will also have a certain degree of cross-LiUxue86.CoM, and they have cooperated with each other to complete many urgent tasks, such as replacing voice-activated lights in corridors, handling complaints from owners, and providing security assistance at night.

Three. Areas that need improvement.

1, strengthen communication and interaction with cleaning staff, set an example and carry forward the spirit of unity and cooperation to do a good job every day. Stabilize the mood of cleaning staff and maintain a high degree of work enthusiasm.

2. Strengthen the deficiencies in self-management and learn ways and means of property management from all aspects.

3. Fully analyze and plan the cleaning work together with the leader. And according to the particularity of this community to develop more detailed cleaning service requirements and standards.

4. Implement the meeting spirit and work arrangement of each meeting.

Finally, I hope our company can go further and longer, gain the trust of more owners, attract more useful talents, develop stronger and better, and let every company employee and community owner live and work in a beautiful, clean, safe and tasteful environment.

202 1 personal summary of property cleaning at the end of the year (iv) last year, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", and with the company management concept of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", we took "improving the level, creating benefits and fostering a new atmosphere" Summarize experience and lessons, find out shortcomings, and lay a good foundation for next year's work.

I. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.

At present, there are 0/4 employees/kloc-0, and 9 people have left and transferred this year, including 8 people who have left their jobs and transferred from the reservoir area/kloc-0.

Second, training.

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, the cleaning work mode

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7F- 16F, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards.

In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.

Fourth, the completion of the clean-up work

1. Completed the timely revision of cleaning personnel and working mode.

2. Complete the daily sanitary maintenance of the public areas of the building.

3. Complete the land reclamation of the newly settled floor.

4. Complete the stone crystal hardening treatment and carpet maintenance of the building.

5. Complete the removal of construction waste.

6. Finish the second cleaning of the external wall of the building.

7, complete the peripheral ground scouring work.

202 1 personal summary of property cleaning in residential quarters at the end of the year (5) it is gratifying to review all the work in this year. In the past year, we successfully completed all the cleaning work and accumulated a lot of work experience. We operated in strict accordance with the company's rules and regulations, standardized and programmed, and completed all tasks with good quality and quantity in line with the principle of putting the interests of the company first.

Since I came to work in the community on June 18, looking back, I still have some shortcomings in my work. After all, I still have a lot to learn from my first property work, and I still lack management. I have to continue to study hard in the future.

In the past six months, I have led the cleaning staff to finish all the work seriously. In the hot summer, under the sunshine, we are not afraid of hardship or fatigue. We regularly cultivate the soil, fertilize the seedlings, remove weeds and pests, mow the lawn and water it, carefully trim the shaped shrubs, keep the shape and beautify the environment. Keep the green space clean and sanitary, clean up the sundries in time, and take isolation measures for the trampled area. In the first phase, the road will be thoroughly cleaned, and all public glass windows, unit doors, letter boxes, billboards, power boxes and corridors will be cleaned, so that the road surface is free of garbage, the corridors are clean and the handrails are free of dust, which will satisfy the owners! As the garbage left by the construction personnel is in the store, it should be cleaned up in time after discovery, and the garbage in front of the store should be cleaned up daily to keep the ground clean and tidy.

On the occasion of the Mid-Autumn Festival, conduct a comprehensive cleaning of the community and shops to welcome the arrival of the Mid-Autumn Festival! I divided the responsibility area for the cleaning staff. In order to let the responsibility go to people, we must clean up our respective areas of responsibility. We also organized a health inspection team to organize personnel to inspect, record and file the cleaning staff's responsibility area every week as the monthly performance appraisal results of cleaning staff.

165438+ 10 10, Liu Jingli arranged for property personnel and cleaners to dig up dead trees in the community and in front of the shops. 1 1 In the evening, the seedlings arrived. 12 in the morning, the property began to dig pits and plant trees. We finished the task for a whole day, and two days later, we led the cleaning staff to distribute electricity again. When winter comes, trees should be kept warm and ridged to prevent freezing.

In 20xx, I will strengthen my study, continue to work hard, conscientiously complete all the work assigned by the leaders, set up the owner's suggestion box for the porches of each unit, let the owners put forward opinions and suggestions on our work and hygiene, strengthen the hygiene management in the first phase, and meet the hygiene work in the second phase.