Contents of property work report

Reports are often needed now, either in writing or orally. If there is PPT, it will be more formal. What formats should I pay attention to when writing a report? The following is my work report on property for your reference, hoping to help friends in need.

Last year was a year of rapid development, upgrading and bumper harvest. In this year, under the leadership of the company and with the support of the leaders at all levels of developers, A Property Management Office has always implemented the principle of "owner first". According to the actual situation of a property company, while providing good service, the annual work summary of property management has been rationalized and improved, and the management requirements of "engineering programming, standardized operation, practical use and scientific management" have been initially achieved. The property management work in the early stage of the community gradually stepped onto the standardized track, and the property management work achieved the necessary results, which was well received by the community owners. The annual work of property management is summarized as follows:

First, complete the daily work target management

(1) Housing management Housing management is one of the important materials for the annual work summary of property management. In order to do this work well, we have established a perfect housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

(2) Management of public facilities and equipment In order to ensure the normal life of residents in the community, we have formulated a perfect maintenance plan and emergency plan for the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed three times throughout the year, which met the management requirements of maintaining facilities and equipment in place, timely maintenance and normal operation.

(III) Greening Management In order to create a beautiful living environment for the owners, we strictly implement greening management measures, cooperate with the supervision, construction and maintenance of greening companies, timely issue rectification notices and reasonable suggestions for problems arising in the construction and maintenance of greening companies, urge them to rectify, and make simple warning signs and fences when greening warning signs are not in place, and strengthen greening protection management, so that the green space is basically free from damage, trampling and public phenomena, and greening is completed.

(IV) Management of Environmental Sanitation In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, and piled up the decoration garbage in bags at fixed points, centralized transportation management, strengthened the sanitary inspection of the residential area, and ensured the cleanliness and beauty of the residential area. The class slogan rhymes with domineering.

(V) Safety precautions in residential areas Safety precautions and fire fighting in residential areas are the top priority of property management. In order to bring a safe and comfortable living environment to the owners, we pay close attention to the public security and fire control work in the community, regularly conduct on-the-job training and assessment for security personnel, formulate strict on-the-job assessment standards, adhere to morning exercises and early meetings every day, improve the physical quality and daily work management of employees, and strictly implement the working procedures and patrol inspection system. Security personnel are required to inspect carefully, be polite on duty, observe discipline and be polite, and be brave in management when encountering bad people and things, so that security work was in good condition last year.

Second, the key work completed this year

(1) Property management before the owner moves in.

(1) Be familiar with the construction of various facilities and equipment in the community; After check-in, in order to get familiar with the construction situation and equipment installation in the community as soon as possible, our staff are not afraid of hardships and tiredness, running the construction site and climbing tall buildings in the scorching sun, and have mastered a lot of first-hand information, which has laid a solid foundation for the later work and has been praised and praised by the developers.

(2) according to the actual situation of the community, complete the work plan and put forward reasonable suggestions; After getting familiar with the various situations of the community, we completed various management schemes of the community according to the actual situation of the community, such as vehicle management scheme, public security management scheme, decoration management scheme and so on. * * * 9 items, and put forward a reasonable suggestion of 1 1, which was adopted by the developer, that is, set up milk boxes in the lobby, install green spraying systems, and connect some rainwater pipes to the underground pipe network.

(3) do a good job in the early training of security guards; Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.

(4) Cooperate with the sales work of the developer; In order to cooperate with the sales work of the developer, I arranged a special person to cooperate with the sales work in the sales department in the early stage, patiently answered customers' questions about property management, and made two billboards to publicize the company's property management services, which achieved the necessary results. In addition to sending special personnel to cooperate with the sales department, all staff also put down their holidays to cooperate with the sales work of the "Eleventh" Sales Golden Week. Our work has been affirmed and praised by the sales department.

(5) Make preparations for the owner's occupancy and successfully complete the handover; In order to welcome the owner to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preparatory work and prepared a lot of check-in materials and necessary documents. Such as occupancy notice, preliminary property management agreement, etc. * * * 12. Based on the principle of convenience for the owner and service first, our office has formulated the process and post of check-in procedures in combination with the actual situation of the community, and set up the owner's check-in notice, check-in procedure flow chart, decoration notice and decoration procedure flow chart, so that the owner can see at a glance when handling various procedures. Make the delivery work go smoothly. At present, the owner of 139 has gone through the check-in and decoration procedures.

(2) Strengthening service management and improving service quality;

(1) Establish the concept of home-based and humanized management service in residential areas.

After moving in, we adhere to the service spirit of family-oriented, humanized management and "people-oriented"; The needs of the owners are the center of our work. In order to provide services and let owners enter the community, we feel a warm feeling. We provide special care services to the owners with difficulties in living in the community and provide quality services, such as 1- 1-50 1. The master's husband is a sailor. Because he has not been to work for a long time, there are only the master and children at home. In addition, it also provides free agency services such as telephone, broadband, electricity saving, etc., so that the owners have a feeling of "it is difficult to find a property" and the service work has been well received by the owners.

(2) Doing a good job in maintenance service is an important part of property management, so we are very concerned about the timely rate and completion rate of maintenance work.

In order to do a good job in the maintenance of houses and related facilities, we worked closely with developers, construction teams and manufacturers to determine the maintenance procedures and methods, and successfully completed the goal of no legacy maintenance before the year. This year, 157 maintenance complaints were accepted, 152 were settled, and 13 1 piece was settled in time, with a settlement rate of 96. 8%, the timely rate is 83. 4%。 In terms of public facilities and equipment, we timely and regularly carry out maintenance and inspection of various facilities, and timely repair and deal with problems when found. For example, on February 30, 65438, the floating ball valve of the residential reservoir broke down. After inspection by the management personnel, in order to let the owner use water normally, we first carried out serious maintenance, and then notified the manufacturer to investigate the reasons to ensure that it would not affect the owner's normal water use.

(3) Strengthen the management of residential decoration.

Decoration management of residential quarters is an important part of early property management, which involves the service life and safety of properties and the integrity and beauty of residential quarters. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of residential quarters, such as decoration instructions and roof garden management regulations. , and insist on checking the decoration households every day, make records, solve problems in time, and adhere to the principle. Last year, * * * handled 32 cases of illegal construction, and these cases have been rectified. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the community is unified, intact and beautiful.

(4) Listen carefully to the opinions of the owners and solve problems for the residents in time.

Good job recommendation and management recommendation of the owner are our working principles. Therefore, we can carefully record the problems reflected by the residents, deal with them in time, improve communication with the owners, patiently explain them to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.

(three) vigorously improve the management level, improve the quality of property management;

(1) Organize employees to carry out employee ethics and management skills training to improve their professional quality. The comprehensive quality of managers is closely related to the quality and level of property management services. In view of this situation, combined with the fact that most residents in the residential area are new employees and have been in contact with property management for a short time, I have formulated detailed training plans and assessment methods, regularly trained employees in their thoughts and owners' management level, and regularly conducted security business skills examinations, which enriched employees' thinking and improved their management skills. Last year, * * * organized six personnel trainings and four skill examinations.

(2) Establish and improve scientific management methods by using advanced management methods; We keep up with the pace of social development and use computers to manage the charging accounts and management schemes of various files in the community, which greatly improves the work efficiency, makes the foundation and work of the management office reach a new starting point and lays a solid foundation for future Excellence.

(four) do a good job in external coordination and management; Good external coordination is the key to the smooth development of property management. To this end, we worked closely with the developers and took the initiative to contact Hongshan Real Estate Bureau, Urban Management Bureau and Telecommunications Bureau to successfully complete the sanitation operation; Apply for house number, entrustment contract, service agreement filing, telecommunication bureau agreement signing, etc.

Three. Existing problems and lessons.

Although we made necessary achievements in last year's work, there are still many places that need to be improved and strengthened.

First, the overall quality of managers is not high, the sense of service is not strong, all aspects of thinking are not comprehensive, and the potential of actually handling affairs needs to be improved;

Second, there is not enough communication and understanding with the owners.

Third, the management of equipment and facilities needs to be strengthened. In view of the above problems, we will learn the experience and lessons from our work in 2002, strive to improve the owner skills and management level of our employees and do our work better.

Since I transferred to XXXX Property Management Office in June, 20**, I have tried my best to adapt to the new working environment and post of this unit, study with an open mind, work hard and do my duty. I feel that I have completed all the tasks well. I will report my work status in the form of posts below:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities of the comprehensive administrator. In order to adapt to the new work and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on post learning to improve, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the reality of XXXX, on the basis of further understanding and mastering the charging method of service fee agreement, I carefully distinguish between them and charge them regularly according to the service fee agreed by Hongya Company, the owner and us. The annual service fee of 200X has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the director of the management office in charge of financial management. In the recurrent expenditure, strictly control procurement, consumption and supervision, prevent extravagance and waste, and put forward some reasonable suggestions.

(2) Take the initiative to do a good job in copywriting management. In the past six months, I have been mainly engaged in office work, and I quickly got used to the copywriting management of XXXX. I have mainly done the following two tasks: First, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

After working in XXXX for half a year, I have finished some work and achieved the necessary results. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating with the masses and handling the relations in all aspects can we continue to do a good job in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to less work practice and lack of relevant work experience, there are the following shortcomings in 20** years of work:

(1) I don't know enough about the agreement materials of property management service fees, and my personality is that I don't know enough about some previous fees;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and the greening management of residential areas should be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in our work in the past 20 years, in order to do a good job in the new year, we should highlight the following aspects:

(1) Do a good job in coordinating with Hongya Company and the owner to further straighten out the relationship;

(2) Strengthen the study and promotion of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.