First, second and third class property service standards

First, second and third class property service standards

Different levels of property service standards are different. Let's take a look at the first, second and third level property service standards.

First-class property service standards

Provide special property reception places and provide a 24-hour service hotline. Once there is a problem, the property manager will arrive within 30 minutes and make a record of the problem for follow-up. In addition, we will pay a service return visit to the owners more than once a year to solicit opinions and improve them.

At the same time, check the residential buildings once a day, mainly the objects in the stairs and public spaces, and register them. And carry out daily inspections on the decoration site to avoid the damage to the building structure and the potential safety hazard caused by the construction.

Secondary property service standard

Provide 16 hour service hotline. The owner declares that the property manager will be present for registration and settlement within 60 minutes, and follow up later. In addition, check the passage and public parts every three days, and check the main area of the community every two hours to ensure safety. In terms of cleaning, garbage is collected and treated once a day, and public areas are cleaned once.

Three-level property service standard

This service will last for eight hours. After the owner reports for repair, the property personnel will be present on time to handle and follow up. And within a week, the corridors and public areas will be inspected to see if the goods are in good condition. At the same time, for key areas of the community, patrol every three hours. In terms of cleaning, there is a special collection center, which cleans garbage once a day and cleans public areas once.