How to manage the property management service of a government agency?

Property management service plays a very important role in the logistics work of the organs. Looking at the property management of agency logistics, we should mainly do a good job in five aspects:

-Maintenance and management of houses. After the office building is put into use, due to the interaction of natural factors, use factors, biological factors, geographical factors and disaster factors, the house will gradually become obsolete and damaged, and its use value will gradually decrease. In order to delay this process, it is necessary to maintain and repair the office building frequently, so as to maintain its original functions, prevent, reduce and control its damage, and achieve the purpose of maintaining and increasing the value of property management. This is one of the most common job contents.

Second, the management of facilities and equipment. That is, according to certain scientific management procedures and systems and certain technical management requirements, the daily operation and maintenance of various equipment are effectively managed, mainly including high and low voltage power supply, water supply and drainage, air conditioning, fire protection, telecommunications, satellite TV, image monitoring, infrared alarm, integrated wiring, elevator management and so on.

Third, clean sanitation management. It is mainly used for the sanitation and cleaning of public offices, leading offices, conference rooms, reception rooms, reading rooms, gyms, activity rooms and guest houses to provide a clean environment for office work.

Fourth, it is the service management of internal meetings and visitor reception. It mainly provides pre-meeting and in-meeting services for meetings and participants, including venue layout, venue service, flower arrangement, sound operation, etc. Through the reception service, show the elegance and characteristics of the service personnel in the service center of the organ.

Five, public security and fire management. Mainly doorman, safety monitoring and parking lot management. This work occupies an important position in property management, which is difficult to manage and has strong service. Provide a clean, comfortable, civilized, safe and convenient office environment through the above five aspects of management services.

The property management of government agencies is different from residential property management: first, it is technology-intensive. The requirements for managers and professionals are also higher than other property management personnel. Second, government activities are frequent. The tasks of safety management and health service are incomparable to the general residential property management. The third is confidentiality. The service object is government agencies and units, which have certain confidentiality, so security and confidentiality management is very important. Fourth, the service management requirements are high. Service personnel are required to have high service skills, strong service awareness and dedication.

First, we must grasp the quality of on-the-job personnel.

The dispersion of office staff, the particularity of tasks and the openness of mistakes require attention to the quality of personnel.

Second, we must master service skills.

Modern office buildings are generally intelligent, with high degree of automation and high technical content. Practice has proved that the operation of property management involves a wide range and requires high technology. You can't just rely on good wishes, but also have real skills. The level of business technology is directly related to the service quality and efficiency of the service center. Therefore, attention should be paid to improving the business skills of on-the-job service personnel through different forms of training.

Third, we should pay attention to the quality of property maintenance.

Strengthen the maintenance of facilities and equipment, and give full play to the use value of property equipment. First, proactively arrange preventive maintenance. The second is to complete the daily emergency repair in time. For sudden failures, organize personnel maintenance as soon as possible, so as to be on call, report for repair correctly, race against time, not affect the use, and make everyone satisfied. The third is to seriously improve and maintain. Some facilities are inconvenient to work due to design defects or changes in the office conditions of personnel, and some improvements are needed to make the property better use.

Fourth, we should pay attention to internal service management.

Property management is a systematic project, which consists of many subsystems. In order to achieve high efficiency and high level of property management, we must emphasize standardization, pay attention to personalization, and strive to improve service level. Specifically, we should focus on the "three modernizations": First, service standardization. Implement standardized service, reduce randomness, reduce error rate and enhance initiative. Therefore, on the basis of formulating the comprehensive management system of office buildings, we should strengthen the courtesy service standards for waiters, maintenance workers and cleaning workers, and make specific requirements from politeness to various services, both quantitative and qualitative, so that each service worker not only has a "degree" concept of his own service work, but also has a "quantity" goal in implementation, so that the service work can be on track and on the level. The second is the goal of operation. In the actual operation of property management, there are corresponding work objectives, mainly including equipment operation, sanitation and cleaning, security inspection and other work objectives. Only when the main work has the target requirements can we effectively avoid mistakes, reduce accidents and ensure service quality. The third is the institutionalization of management. Since its establishment, the service center has been committed to system construction, such as formulating the comprehensive management system of office buildings, the management system of reading room staff, the management system of activity rooms, the fire safety system, the security system, the management system of canteens, and the management system of sanitation and cleaning. At the same time, we expanded the fence, organized service personnel to study and implement it seriously, and made a big step in institutionalizing property management.

Five, grasp the quality target assessment.

According to the main work of government property management, we should focus on "four rates": First, the equipment integrity rate. The intact rate of main equipment should reach over 95%. The second is the health compliance rate. Sanitary cleaning is a routine work of office building property management, involving a wide range and a large amount, and all floors must meet the creation standards. The third is the service satisfaction rate. Require service personnel to achieve everyone's satisfaction. The fourth is the accident error rate. It should be minimized and strive for zero.