What should the five-star service of the property do?

What is the five-star service standard of the property? 1. When the owner moves in, the property management company needs to provide relevant information such as the housing manual and the regulations on community management; 2. Check the facilities and areas used by the community; Accept the owner's warranty work within 3.24 hours, and arrive at the site within 15 minutes for urgent repair; Accept and reply to the owner's complaints within 5.24 hours; 6, convenience free service projects need to reach more than six, and carry out more than four community cultural activities every year; 7. The communication surface reaches 100% of the residents in the community every year.