What are the arrears management measures?

Question 1: How can mobile communication enterprises strengthen the management of users' arrears (1) and establish a customer-centered concept?

Customers are the basis for the survival and development of enterprises, and the essence of market competition is to compete for customers. With the opening of the mobile communication market, consumers have more choices. In order to expand market share, enterprises must attach importance to and strengthen the improvement of customer satisfaction. Only by improving customer satisfaction can we improve the return rate of old customers, improve customer loyalty and finally consolidate and expand market share. A data survey shows that old customers have a very important impact on the profitability of enterprises. If the turnover rate of old customers is reduced by 5%, the profits of enterprises can be increased by 25% to 85%. In order to retain old customers and occupy a larger market share, enterprises must establish a customer-centered business philosophy. The starting point of customer-centered concept is consumer demand, which is a customer-oriented business philosophy, taking customer demand as the center and obtaining profits from customer satisfaction. This requires that all policies and behaviors of enterprises must be centered on the interests and requirements of customers and run through the whole process of enterprise production and operation.

Under the condition of buyer's market, customers have more and more freedom of choice, and customers gradually occupy the dominant position in the market. In this situation, if an enterprise wants to achieve its own profit goal, it must conform to the development trend of the times, and the products and services it produces must be recognized and accepted by customers, that is, customers need them, like them and are willing to buy and use them. Only by putting customers first and satisfying them can enterprises achieve sustainable development. From top to bottom, all managers and employees should establish the concept of customer-centered, and all business activities of enterprises should focus on the interests of customers.

(B) enhance product value

Product value is the value produced by the function, characteristics, quality, variety and style of the product. The specific characteristics of products are composed of different customer value elements, and the different choices and levels of customer value elements by enterprises have formed product differentiation. Product value is the central content of customer demand, and it is also the primary factor for customers to choose products. It is the key and main factor to determine the total purchase value of customers. In different periods of economic development, customers' demand for products is different, and the value factors and the importance of various factors that constitute products will be different. In the same period, different types of customers will have different requirements for product value, which is obvious in the purchase behavior.

Showing strong personality characteristics and obvious demand differences. Therefore, enterprises should analyze the personality characteristics of customer demand, grasp the changes of customer demand, develop and design products, improve the utility of products, create greater value for customers, and thus satisfy customers.

Understanding customer needs is the premise of effectively designing product value, and mobile communication operators should understand customer needs and analyze the value elements needed by customers. Because the customer's demand is constantly changing, enterprises should continue to pay attention to the customer's demand, grasp the change of customer's demand, and provide effective support for product development and design. Enterprises provide differentiated product value for customers with different needs through the selection and degree of value elements. Enterprises can design product value by changing, combining and creating customer value elements after understanding customer needs. Changing the value factor is to improve the product value by eliminating the value factor and lowering and improving the level of the value factor. With the change of time, the needs of customers are changing, and the original value elements may no longer be needed. These factors are worthless and even reduce the value of the product. These value elements should be deleted. When designing products, enterprises should start from the needs of customers. Some functions or parts of products are not important to customers, or are not needed at all, so the level of these value elements should be lowered. For the product functions or parts required by customers, the level of these value elements should be improved. The needs of customers are often multifaceted, and the different needs of customers can be met through the combination of value elements. In addition, enterprises should also create value elements to meet changing customer needs and enhance product value.

(3) Providing differentiated services

Differentiated service is a way for an enterprise to distinguish itself from its competitors in terms of service content, service channels and service image, and to highlight its own characteristics in order to defeat its competitors. The purpose is to highlight their own advantages through service differentiation, so as to distinguish them from competitors. Differentiated service depends on the characteristics of product quality, performance, brand, appearance and customer service to gain competitive advantage, the essence of which is to improve ... & gt

Question 2: What measures should residential owners take to pay overdue property for many times? Why not pay? First of all, we must understand this fundamental problem. Is the owner dissatisfied with the work of the property? Or did the owner just refuse to pay for no reason? If the owner is not satisfied with the work of the property, the property company should deeply reflect on it, and then work hard within the scope agreed in the property service contract, so that the owner will naturally pay the property fee; If the owner owes money without reason, the property company can inform the owner of the arrears first, and send a lawyer's letter without paying the property fee within a certain period of time. If you don't pay, you will take legal channels. As soon as the notice comes out, under normal circumstances, most owners will pay property fees. Those who don't pay the money can only send a lawyer's letter. If they don't pay, they will go through legal channels! Of course, taking the legal route is indeed a lose-lose result. It is best to try to do the owner's work well and let the owner pay the management fee himself.

Question 3: What remedial measures should be taken when the patent right expires due to arrears? There is no remedy after failure.

Article 44 In any of the following circumstances, the patent right shall be terminated before the expiration of the time limit:

(a) failing to pay the annual fee in accordance with the provisions;

(2) The patentee waives his patent right in writing.

Where the patent right is terminated before the expiration of the time limit, it shall be registered and announced by the patent administration department of the State Council.

Question 4: What is the code of broadband arrears? 69 1.

Question 5: how to take tough measures when the tenant's arrears contract expires, the worst case can be illegal invasion,

Question 6: What will happen if you don't pay the arrears of fixed telephone? Great gods help me. I'll tell you, because I just experienced this incident, which made me very angry. Generally speaking, it is like this. For aircraft, there are generally more detailed personal information when handling. When the expenses are accumulated to a certain extent, you will receive the recovery bill from the telecom company. You are required to deal with it within seven days. If you don't handle it, you must keep the judicial process. The cost is calculated as follows: if you have stopped the machine before disassembling it, there is no second time (why just install a phone and make a phone call, but when disassembling it, you have to go to the telecommunications bureau twice and wait in line for several hours each time, and you still have to ask why you want to disassemble it? Really the overlord of tyrants). If you go to the telecommunications bureau for disassembly, the telecommunications bureau will charge you 5 yuan a month for occupation. And continue to generate late fees. If you stop work naturally and haven't been to the telecommunications bureau, then your fee is monthly rent plus late fee. I suggest that if you live in your own house, you should settle all this, because we have no energy to fight with them. The telecom company will not inform the user to handle the disassembly business. If the fee is not paid, this number will be automatically cancelled at a certain time, but the fee owed before is 3 per day. After a certain period of time, the billing center of the telecom company will call to remind users to pay. If the user still ignores it, it will be dealt with through legal means. Therefore, we would like to remind every user to dismantle or stop using the telecommunications products immediately after they are not used, so as to avoid unnecessary losses.

Seek adoption

Question 7: If the owner or user fails to pay the fee on time, how to deal with the arrears? I have been engaged in property management 10 years. Personally, if the owner maliciously defaults on the management fee, he should first solve it through communication and consultation to see if there is any reason for the owner to default on the management fee. If they deliberately owe money, the property management company will have no problem, and you have to solve it through legal channels, including water and electricity cuts, but this method is not desirable and will easily lead to future work. ~ According to the property management regulations, the rules of the owners' congress and the owners' convention, the owners should pay the service fee in full and on time, and the owners' committee has the responsibility and obligation to supervise the payment of the service fee. If the dunning cannot be paid, you can sue through the court. But it is difficult to operate in practical work. Our methods are: first, send a reminder. Stick it on the door of the owner who owes money and urge everyone to have a look. Two, in the community publicity column publicity arrears list of owners, the deadline for payment. Expose the defaulting owners. Third, coordinate the owners' committee to go to the home of the owners in arrears and talk to the owners in arrears. Four, stop providing water, electricity, heating, gas, housing, equipment and other operation and maintenance services to the owners in arrears. Fifth, bring a lawsuit to the court. Generally, three or four measures can be used to solve the problem. Of course, language communication ability is very important, and it is necessary to speak reasonably to achieve the goal.

Question 8: How to take measures to increase the collection of heating fees in arrears? If necessary, there may be a late fee. Returning to China if you owe money does not mean the end. If you use heat, you must pay the heat fee. Heat is also a commodity, which is concerned about people's livelihood. In addition, if you want to re-enter China, you have to pay an entry fee to China, and the amount is not small. The residential area in our area is 60 yuan/building square meters, and the shop is 90 yuan/building square meters. I suggest you find someone to minimize or pay less.