Annual Work Summary of Shopping Mall in 2020

# Work Summary # Introduction Work summary is a comprehensive and systematic inspection, evaluation, analysis and research on the work of this year, so as to analyze the shortcomings and learn from the experience for reference and improvement. This article is a summary of the work of shopping malls in 2020 for your reading.

The first annual work summary of shopping malls in 2020

Time flies, under the care and guidance of leaders and colleagues, through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings. Looking back, the work is summarized as follows: First, the gains made in the work.

On the eve of the opening of the mall, follow up the land reclamation work of the mall, get familiar with the basic knowledge of property management of the mall, and strive to do a good job in the pre-opening work of the mall. Cooperate with other colleagues in the office to carry out daily work, logistics service, hygiene and discipline inspection, and follow up the hygiene situation of shopping malls and offices every day for assessment and supervision. Under the guidance of the superior leader, he is responsible for following up every activity after the opening of the mall, so that the activity can be successfully completed. Work with colleagues to complete the arrangement of each activity. According to the planning work assigned by the superior leader, strive to complete the planning content of the superior leader.

Second, shortcomings in the work.

Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Lacking the basic knowledge of office work, when carrying out specific work, people often appear restless, and sometimes even feel at a loss. Lack of comprehensive and specific understanding of the work of various departments, thus affecting related work. Management of shopping mall property is not mature enough, which directly affects the work effect. Lack of meticulous work often leads to mistakes and omissions of small problems. Efficiency is not fast enough, and the understanding of leadership intention is not in place.

Three, adhere to the principle of unity of management, service and benefit.

The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.

Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.

Chapter II Annual Work Summary of Shopping Mall in 2020

A new year has begun. As a salesperson of xx counter in xx shopping mall, my work is summarized as follows. I have worked in xx shopping mall for several months, and I have learned a lot in my work, and I have also learned to use my own mind to expand my language deficiency. There is also an understanding that as a salesperson, if you want to improve your sales ability, you have to work harder than others. The following is what I learned from my work.

In the process of sales, salespeople play an incomparable role, and it is very important for salespeople to master sales skills. First of all, pay attention to the recommended buying skills. In addition to showing and explaining products to customers, salespeople should also recommend products to customers to arouse their interest in buying.

As a salesperson, you can't recommend products casually. You should have confidence when recommending them. Because only if you have confidence in yourself can you make customers trust the products they need. It also taught me that it is not as simple as recommendation. Also learn to match the characteristics of goods. Each product has different characteristics and different prices. Such as function, design and quality. When recommending to customers, we should emphasize its different characteristics. While recommending, we should also pay attention to the other party's reaction to the product, so as to promote sales in time.

Different customers have different purchasing psychology. The same price is compared with quality, and the same price is compared. It is necessary to vary from person to person, and truly let the customer's psychology transition from "comparison" to "belief", and finally the sales will be successful. It is a very important link in the sales process to make customers have the belief of buying in a very short time.

Always maintain the quality that a salesperson should have. Be customer-centered, because only when customers are satisfied can things be sold, and quality and attitude also determine whether you will attract repeat customers. Everyone wants to buy it happily and use it with confidence. You must make customers happy and willing to buy your products.

Chapter III Annual Work Summary of Shopping Mall in 2020

For a mall cleaner like me, although my career may seem unremarkable, I also have my own professional ethics and will not perfunctory. As a senior cleaner who has worked for several years, I feel that my performance after coming to the mall is also very good, although there will be some mistakes and accidents occasionally. But I always have my own bottom line in my work. I will never fool, but I will clean it carefully and make the mall look clean and bright because of me. Here is a brief summary of my performance during this period: first, ideologically.

As a cleaner in a shopping mall, although I am very tired when I am tired, I am only temporarily tired, and I still have a long rest time every day. And I also make a clear distinction between rest and work, just like I won't clean up at night because I should get off work, but I will clean up before I go. After all, this is my duty. As a cleaner, I don't feel any inferiority because of my work. Everyone eats by their own efforts, and I think there is no problem. At work, if I meet other people who may disturb my work, I won't feel any emotion, but I will let them solve their problems first, because I know that customers come to the mall to have a happy time, and since I am also a member here, it is necessary for people who come here to come and go happily instead of being angry with my bad attitude. So smiling in front of customers all the time is what I have been doing.

Second, at work.

Although I am only a cleaner, I think my job is also very important. If it weren't for my work, the mall would be a mess. My daily work is also planned, such as when to clean the toilet and when to clean the floor, which are all necessary. If it is too late to clean the toilet, it may be that the toilet paper is gone or blocked, so it should be disposed of in time. Therefore, it is necessary to go to the toilet regularly. Except for accidents, the floor needs to be cleaned before or after the opening of the mall. If you clean the floor when there are many people, something will definitely happen. I don't think I can afford this responsibility if it causes casualties or property damage. As a cleaner, it's not just that. If you want to be a good cleaner, you have to be patient besides being careful, and you can let yourself sink down and clean up before you can really clean up. Although I have done well, I still have a long way to go before I am excellent, so I will definitely continue to work hard to make myself do better in my future work.