Job Recruitment Website - Property management - Property job seekers asked me, what should you do if the owner loses his temper with you, and how to answer it better?

Property job seekers asked me, what should you do if the owner loses his temper with you, and how to answer it better?

Calm the customer's mood, listen to the owner's complaints, and when the owner's mood is relatively stable, seize the breakthrough point in his complaint speech and analyze related issues realistically. If the customer's emotional reaction is relatively large, you can ask your colleagues to help you deal with it, because when two people face to face, it is better to have a third person present.