On how to implement the refinement of property service management

Fine property management service is a systematic project, the premise of which is to have a high management foundation, management ability and service level. It is impossible for an enterprise with loose and imperfect basic management to provide refined management services. To improve the quality of property service, we must focus on all aspects and links of basic management, so that owners can live in a normal state of convenient and tidy work and life, and public security and stability, and then owners can pay attention to whether they can enjoy a higher level of colorful community cultural life or comprehensive commercial services.

Since the development of property management for 25 years, the quality and content of property management services have shown a trend of homogenization, popularization and popularization. The level of property management services is still mainly reflected in the management effect of various basic projects, and the satisfaction of owners is always the most important standard to reflect the quality of services. However, extensive property management services can no longer meet the owners' increasingly "critical" vision and requirements as property management consumers. In order to achieve sustainable development, ensure that projects are not lost and further enhance brand awareness, property service enterprises must start with refinement and improve their own basic management level. For example, at present, the basic management of some large property management enterprises has not adapted to the long-term construction and sustainable development of enterprises, and there is a sharp contradiction between the growing scale and the increasingly backward and lax management. The management mechanism, incentive mechanism, competition mechanism, restraint mechanism and monitoring mechanism of enterprises need to be further improved and standardized. Most enterprises have not yet established a sound risk early warning mechanism. If the financial risks cannot be reflected in time, the use and management of housing maintenance funds are prominent. Insufficient understanding of management risk, service risk and disaster risk. For example, the parking lot is flooded, property is stolen and so on.

As a key step in implementing refined services, basic management needs to be upgraded to the strategic level. Therefore, it is necessary to comprehensively strengthen enterprise management infrastructure, dredge enterprise management channels, extend enterprise management tentacles, standardize enterprise management behavior, lock enterprise management chain, improve a series of "basic laws" on enterprise management and property services, sort out and review various rules and regulations and operational procedures, supervise the implementation of relevant links, plug management loopholes, eliminate service blind spots, and comprehensively consolidate enterprise basic management.