How to be a good manager of property management office?

The characteristics of the property management industry determine that "the owners are worried first, and then the owners are happy." As long as the owner needs it, we will respond and coordinate the rubbings. We must not slack off on weekdays. Away from the comfortable environment of "a cup of tea and a newspaper", our employees have to bear psychological pressure from all sides. No wonder someone once joked that it is more difficult to be a property than a neighborhood Committee! It is even harder to be a property manager! It is even harder to be the leader of a property company! Because of this, it is particularly important for property management enterprises to train and select an excellent management manager. \x0d\ 1。 Excellent moral character and professionalism \x0d\ As a company manager, everything I say and do will affect my subordinates and employees, so I should always take the lead in teaching by example. "people are convinced by virtue, not by strength." Employees serve me for my morality and the role you play in your work. Regardless of personal gains and losses, I have the spirit of hard work and complaining about others. As a company manager, professionalism is the cornerstone of property management. Former national team coach Milu once had a famous saying that "attitude determines everything"! Now there is also a famous saying in the property management industry that "dedication determines everything"! Careful, patient and down-to-earth working attitude is absolutely indispensable. If I don't carefully observe and prevent any situation in the management area, I don't patiently communicate with the owners in the management area, and I don't solve everything for the owners in the management area, then my work will not be affirmed by the owners and recognized by the leaders. \x0d\ II。 Necessary comprehensive knowledge and solid professional knowledge \x0d\ Property management industry involves a wide range, and enterprise managers need to master necessary comprehensive knowledge and solid professional knowledge. As the manager of the property management area: \x0d\ 1, he must be familiar with the relevant policies and regulations of the property management industry. If you don't understand, you will become passive. \x0d\3。 You must be familiar with the operating procedures of property management and ISO quality management system. For some problems related to real estate development in site management, such as building structure, water supply and drainage, strong electricity and weak electricity, etc. As a manager, you should have professional knowledge in this field. Otherwise, the work in the property management area cannot be carried out through normal channels, let alone standardized. Without the necessary comprehensive knowledge and solid professional knowledge, you simply don't know how to deal with the complicated property management work at present. \x0d\ III。 Five necessary abilities \x0d\ The first ability to bring a good team. Managers must understand that a person's strength is limited, but it is very important to build an indestructible, indomitable and talented team. The collective strength has grown and personal performance has disappeared, but his contribution to organizational goals is incomparable to any manager who only highlights personal performance. Every employee's personality is different, some are lively and can enliven the atmosphere; Some are not good at words, but they can do concrete and practical work; Some people are honest and frank, but they are easy to offend people; Some of them are capable, but they also have some shortcomings. As an enterprise property manager of such a team, you must be very clear about the personality of subordinates, make use of the strengths of employees, avoid the shortcomings of employees, and help shape the ideal personality at the same time, so as to lay a solid foundation for the success of the team. While strictly managing and emphasizing performance, we should also know more about the hardships and difficulties in their work. After all, in the front line, managers have to face all kinds of problems. Help them solve all difficulties in their work and encourage them more. Only in this way can we unite and lead our own team and make it more stable, powerful and effective. \x0d\ Second executive ability. Execution is the guarantee for property management enterprises to improve their competitiveness. Whether the regional execution of property management is in place not only reflects the overall quality of all the staff in the management office, but also reflects the quality and mentality of the deputy general manager. Good "executors" can make up for the lack of "planners", so that the quality of talents determines the quality of services. For example, if the property management enterprise has passed the series certification of ISO9000, then the regional manager of property management needs to strictly implement the quality standard of ISO9000 in daily management to control the service quality. But the owner's satisfaction is an objective standard to measure the quality of property management services, and the strength of execution will be directly reflected here. \x0d\ Innovation ability of the third management mode. The society is progressing, the times are changing, and the thinking is constantly updated. Our property management model, if always stagnant, will always be in a passive situation, not to mention any competition. The industry situation is changing, peer competition is becoming increasingly fierce, and owners' understanding of various policies and regulations on property management is becoming more and more mature. As a property management manager, we should be fully aware of this, so we should constantly improve the service quality, improve the service attitude and change the various environments in the area, so as to be invincible in the competition. \x0d\ IV. Good communication and coordination skills. The deputy general manager of property management has to face all kinds of owners and their employees in the management area, as well as company leaders, government functional departments and business relations with management companies every day. Without good communication and coordination skills, there will be some obstacles and resistance to the management of the management office. You must effectively understand the instructions of the company leaders, and strictly implement them, and feedback the problems in the implementation process to the company leaders in time, so that the company leaders can effectively adjust their decisions. It should be a bridge between government departments and business relations. While fully safeguarding the company's interests, we should find a support point in the interests of all parties, that is, the interests of * * * * are consistent to achieve a win-win situation. However, if there is a conflict of interest, managers need to exert their transcendental communication and coordination ability to strive for the best interests of the company. Facing the owners in the management area, the property management enterprise is a service industry after all. What you need to consider is how to satisfy the owner, which requires you to make friends with the owner with a sincere attitude while being down-to-earth, understand the difficulties and needs of the owner and solve them. Owner's satisfaction is the guarantee of the company's economic indicators and the goal of our work. \x0d\ Fifth shrewd financial management ability. The existence of enterprises can not be separated from cash and profits, and the sustainable development of enterprises can not be separated from cash and profits. How to maximize the benefits for the enterprise is the ultimate goal of being a management manager here. However, increasing revenue and reducing expenditure is the only way to achieve this goal. In this meager profit industry, it is imperative to save every unnecessary expense. You must have a detailed account in your heart, knowing how much you earn, how much you spend and how much you earn. At the same time, open source is also the key to profit. It is necessary to have a precise financial vision to increase the value of resources. In addition to the monthly daily management fee income, we seek profit growth points in many ways to ensure the management company to achieve the maximum profit target. \x0d\ The above points are the essential qualities of excellent managers, but they are far from enough, such as: appeal, appeal, cohesion, affinity, witty conversation, quick response and sense of humor; At the same time, it is equally important to read widely, treat others sincerely, think carefully, analyze carefully and do things comprehensively. Any decision may "affect the overall situation", and it is necessary to strictly grasp the appropriate scale.