How to write the work plan of property manager in 2023?

How to write five articles in the work plan of property managers in 2023?

Time has passed in the blink of an eye, and our property management has entered a new stage. Write a plan and prepare for the next work! The following is how to write the work plan of the property manager in 2023, which I carefully arranged for you, hoping to help you.

How to write the property manager's work plan in 2023 1 1, guiding ideology

Taking standardized service as the criterion, focusing on quality construction, taking safety production as the basis and team building as the guarantee. Further seek innovation, characteristics and practical results, and comprehensively improve the service level of Haoran Property Management Center. Implement refined management, intimate service and high-level logistics.

Second, the work objectives

(a) Continue to complete the established investment plan for office space.

1. Establish customer demand information, understand the customer's industry and rental needs, and establish good contact with them.

2. Establish a directory of office agents and contacts, and keep good regular contact with them.

3. Be familiar with the policies and regulations of the real estate market, the architectural connotation of the surrounding office buildings and the directory of leasing client institutions, and establish a list of potential customers of Haoran Building.

4. Do a good job of collecting and archiving the customer information of renting this building.

(two) strict system, the implementation of measures to improve the ability to support.

1. The core objectives of property management and service are zero failure of major equipment, zero defects in key services and zero accidents in production safety. Strictly implement various rules and regulations, strengthen and standardize the operation process, and put an end to potential safety hazards.

2. Determine the safety prevention objectives of the key parts and floors of Haoran High-tech Building, and establish a classification scheme according to the safety fire protection characteristics of each leasing unit of the building.

3. Improve the safety responsibility consciousness and emergency response ability of all employees, and be familiar with and proficient in "four understandings, four skills, five firsts and six firsts" through training and practice.

4. Strengthen the maintenance of equipment and facilities, eliminate hidden dangers of accidents, and establish daily, monthly (or special) and annual inspection files of equipment and facilities.

(C) standardize services, strengthen processes, and enhance the service brand of "Haoran Property"

1. Participate in the business activities of the center and departments, strengthen cultural study and vocational skills training, and improve their business ability.

2. Standardize the operation procedures according to the quality document system, strengthen the assessment of the operation process, implement service quality tracking, return visit and quality monitoring, and establish high-quality services.

3. Do a good job in customer satisfaction survey and customer return visit on service quality and operator literacy on a regular basis.

(4) Strengthen website construction and maintenance.

1. Make full use of the Internet to establish a platform for public information acquisition and internal information exchange.

Do a good job of weekly report, strengthen internal information circulation, information online and important information report.

(E) Saving-oriented, reducing consumption and increasing efficiency.

1, reasonably control the switch of large-capacity electrical appliances at different time periods, reasonably control the switch time of central air conditioners and oil-fired boilers, make full use of the reasonable switch of large and small units to reduce energy consumption, scientifically and reasonably declare monthly electricity consumption, and reasonably control and manage public lighting and office lighting.

2. Put an end to inferior costs, establish application procedures for material consumption and office supplies, and make good use of every kilowatt hour, every piece of paper and every penny.

(6) Establish a relatively complete evaluation system.

1. Establish the service awareness and quality assessment indicators of department heads and post heads, and establish a comprehensive evaluation and reward and punishment system.

2. Establish scientific and reasonable evaluation criteria, and link the results with performance and year-end bonus through comprehensive evaluation.

3, the implementation of the center, head of the competent department regularly patrol property public * * * area and interview with customers.

(seven) continue to do a good job in the project under construction and related work.

1, complete the elevator transformation.

2. Complete the transformation from oil-fired boiler to gas-fired boiler.

3. Establish a good coffee salon.

4. Complete the renewal of sewage pipeline.

5. Complete the transformation of public areas.

6. Complete the annual maintenance plan

7. Complete the revision of the employee handbook.

8. Complete the supplement and revision of operating procedures.

How to write the work plan of property manager in 2023? In my impression, the property is an institution that takes care of everything. I am worried about all kinds of things in the community. Once something is not done well, the community owners may be dissatisfied. This is the biggest headache for many property workers. I came to the property management center of _ _ city in the second half of last year. Here I deeply feel the difficulty of property work. Most people just don't understand. I have been on the phone for the first half of this year. I am the customer service staff of _ _ residential property management center. At first, I didn't think there was anything wrong with my work. I have done customer service before, but I really don't know much about it, but I think I can do it with my long-term customer service experience. But it's not easy. This is not what I expected. At work, I still met some things that I didn't meet in the previous customer service work. I think every job has something to respect. In the process of work, I often feel that my property customer service is a heavy responsibility. In the first half of the year, through continuous study, I finished my work relatively well:

First, the customer service workflow

It can be said that I don't know much about the property business, but I still have to keep forcing myself to learn. The task I give myself every day is to learn a little knowledge from others and make myself handy in my work. When I entered the property management center in _ _ _ _, I was very satisfied with the working environment here.

Property work is a test of a person's resilience. Of course, all customer service staff should have this, but I think property customer service is different. In my daily work, I will receive all kinds of calls, complaints and inquiries from old owners and new owners, and sometimes some unreasonable owners are also embarrassed everywhere. As a customer service, I have to be patient with these questions, but I also have my own principles. I am also constantly learning when dealing with these owners' problems. For example, sometimes I received a complaint call from an owner, which was satisfied by the owner in the process of handling. This is the owner's affirmation to me at ordinary times. I just want to do this in my future work and answer the owner's questions, but I also want to think about what kind of treatment is the most perfect, so that I can face similar problems more conveniently in my future work.

The work of the annual meeting in the first half of the year is still very fulfilling. I'm in the property management center of _ _ community, and I received _ _ phone calls in the first half of the year, which is a data that makes me feel very fulfilled. The important thing is that I have successfully solved the _ _ problems of the owner.

Second, harvest

In the first half of the year, there was a surplus of work here, which was my own customer service career from adolescence to adulthood. I have exercised my customer service ability and I am very satisfied with my work.

How to write the work plan of property manager in 2023? In 2020, Beisen Road community property management adhered to the guidance of Sichuan property management regulations and Chengdu property management regulations, aimed at creating a harmonious property, closely focused on community center work, further standardized property management activities, and made contributions to the creation of a safe community.

One is to strengthen learning and publicity.

Further strengthen the study of "Sichuan Property Management Regulations" and "Chengdu Property Management Regulations", take advantage of the training and learning opportunities organized by higher authorities, master the regulations and various meeting procedures, and increase publicity by making plans, general elections, setting up owners' committees, cultural education and other activities, so that property service enterprises and owners' committees can be familiar with the contents of the regulations, enhance their awareness of doing things according to law, and enhance the function of owners to participate in management and supervision, so that the regulations can run through property management.

Second, improve the property management network.

Further improve the property management network, and form a property management network composed of district housing management bureau, offices, communities, owners' committees, property service enterprises and owners, so as to keep abreast of all links and provide timely and reliable information for coordinating the handling of property disputes and property matters.

Establish and improve the basic composition details of each residential property.

Third, do a good job in various management activities.

(1) According to the Regulations of Sichuan Province on Property Management, actively guide the owners' committee to coordinate and handle all kinds of property disputes, resolve conflicts in time, and safeguard the interests of owners.

(2) Assist the office in organizing the first owners' meeting of Trina Triomphe and 2 1 Century Garden. And do a good job of data accumulation.

(three) to guide the owners' committee to do a good job in selecting (renewing) the property and the general election,

Do a good job in the preliminary examination of all kinds of filing materials

(four) to further improve the registration and statistics of all kinds of materials, files and all kinds of property activities of property management enterprises and owners' committees.

(five) according to the plan to complete the emergency use of special housing maintenance funds.

How to write the work plan of property manager in 2023? 4. According to the overall requirements of the 11th Five-Year Plan, on the basis of summarizing the achievements during the Tenth Five-Year Plan, according to the existing problems and forms in the work, and in accordance with the overall requirements of the 11th Five-Year Plan, the general idea of the work of the Property Management Office in the year of _ _ _ _ is put forward as follows:

I. Property management

(I) Actively Doing a Good Job in the Construction of Local Laws and Regulations on Property Management In order to further standardize property management activities and safeguard the legitimate rights and interests of owners and property management enterprises, this year we began to draft the Regulations on Residential Property Management in Shenyang according to the Regulations on Property Management in the State Council and the actual property management in this city. At present, it has entered the trial stage and will be promulgated and implemented in the form of local laws and regulations this year. In _ _ years, we will actually test the government regulations, sum up experience and shortcomings, further improve the construction of property management regulations in our city, and provide a solid legal basis for property management activities in our city.

(two) to further standardize the property management behavior.

First, continue to do a good job in property management bidding. To further strengthen the supervision and guidance of property management bidding, in accordance with the relevant provisions, all those who meet the bidding conditions shall be subject to public bidding, which will not only be open, fair and just, but also enhance the awareness of competition and risk of property management enterprises and promote the gradual progress of property management towards marketization, specialization and socialization;

The second is to strengthen the supervision and guidance of property management. In strict accordance with the requirements of the Interim Measures for the Assessment of Integrity Management of Property Management Enterprises in Shenyang and the Interim Measures for the Assessment of Property Management Personnel in Residential Areas in Shenyang, the city's property management enterprises and property management personnel were assessed. At the same time, establish a network service platform for the integrity assessment of property management enterprises and managers of property management enterprises, and publish the assessment results on Shenyang real estate website, so as to facilitate property companies to inquire by themselves and accept public supervision, so as to establish a fair and healthy industry environment for the property management industry. For property management enterprises and managers who do not meet the standards, their property qualifications or professional qualifications are cancelled at any time;

The third is to coordinate and guide the formation of owners' assembly and owners' committee. According to the national property management regulations, combined with the actual property management in our city, the relevant documents such as the procedures for the establishment of owners' assembly and owners' committee have been issued, so as to give full play to the role of communities. The industry authorities should closely cooperate with communities and property management enterprises, actively guide qualified residential quarters to establish owners' assembly and owners' committee, fully fulfill their rights and obligations, coordinate the relationship between owners and property management enterprises, and do a good job in property management;

Fourth, continue to do a good job in quality management of property enterprises. Further strict qualification examination and approval, strictly abide by the relevant provisions of qualification grade examination and approval. At the same time, we have strengthened the qualification supervision of property management enterprises. This year, the "one clean-up, two rectification" activities were carried out, and a number of property management enterprises with problems were ordered to rectify within a time limit through investigation, and a number of property management enterprises with poor service quality and unqualified annual inspection were cancelled according to law. In, on the basis of certain achievements in qualification management, we should continue to do a good job in qualification supervision and create a good competitive environment for property management enterprises.

(3) Residential areas shall be managed at different levels. At the end of this year, according to the principle of "grading and itemized pricing", residential areas were divided into three categories: high-grade, middle-grade and ordinary residential areas, and four residential area management modes were initially established, namely: professional and standardized property management was implemented in high-grade and middle-grade residential areas; Ordinary residential areas, on the basis of fully soliciting the wishes of owners and community opinions, implement special management; Conditional residential areas can adjust measures to local conditions and establish a "hundred-step pavilion" management model of "development and construction, property services and community autonomy". In _ _ _, we should sum up the experience of classified management of residential areas, deepen the reform of residential area management system, and continue to explore effective ways and measures to do a good job in property management of ordinary residential areas.

(four) continue to do a good job in the training of property practitioners. At present, our city and the Property Management Training Center of the Ministry of Construction jointly held a post training course for property management practitioners. More than * * * managers and specific staff of property management enterprises in the city participated in the training, and they were certified after passing the examination, which enabled them to master the professional knowledge of property management and realized a win-win situation for property management enterprises and owners. In 2008, we will continue to cooperate with the training center of the Ministry of Construction to train property management practitioners in our city, requiring them to hold relevant certificates. In particular, it is necessary to train property management enterprise managers and project managers (directors of property management departments). On the basis of obtaining the post certificate of the property management enterprise manager of the Ministry of Construction, the municipal real estate administrative department and the China Property Association jointly carry out the post training system. After practical training, the certificate of professional post of property management practice operation of China Property Association was awarded after passing the examination, and those who failed were disqualified.

Two, the management and regulation of public houses directly under the government

(a) continue to do a good job in the entrusted management of real estate. First, the state-owned real estate entrusted management contract is signed, and the separation of main and auxiliary real estate management is an important guarantee. If we follow the principle of equality and voluntariness in accordance with relevant laws and regulations, it is an important part to standardize the contents and procedures of assessment. Second, based on the "quantity inventory", establish the archives of directly managed houses, that is, one certificate, two certificates and one map (unsold house property certificate, information card, rent management card and house plan are established by building). The third is to develop and establish a microcomputer management system to realize the modernization and standardization of management. It is necessary to establish and improve rules and regulations, clarify job responsibilities, standardize work processes, and manage and operate this part of state-owned real estate.

(2) Do a good job in the management of house decoration. Under the new real estate management mode, we should do a good job in all aspects of project establishment, examination and approval, supervision, acceptance and settlement, and strictly implement the responsibility system for repairs. The Property Department and Planning Department of the Bureau are responsible for formulating and issuing the investment plan for the whole system of housing renovation, and the investment and construction service center of the Bureau is responsible for the whole process acceptance and inspection of the implementation of the investment plan, as well as the quality supervision, inspection, acceptance and preliminary settlement of various renovation projects. At the same time, continue to carry out large-scale bidding for repair materials to ensure the quality of repair projects and prevent the quality of repair materials from being mixed. Under the supervision of the Bureau Supervision Office, organize all relevant units to strictly perform all aspects of bidding, effectively improve the quality and level of repair, and improve the use function of houses.

Three. Housing safety management

Continue to strengthen the implementation of Shenyang real estate regulations, housing safety policies and regulations, strengthen the construction of the city's housing safety management team, improve the housing safety management network system, and do a good job in housing safety investigation, filing and disposal in conjunction with the housing safety management office. Focus on the construction of flood control, first, establish and improve the flood control responsibility system, mainly to achieve the "three implementations" from home to place and guardian, and second, further do a good job in the investigation of dangerous houses, and carry out the dragnet investigation of dangerous houses before the flood season, with the focus on properly handling dangerous houses.

Due to the particularity of our higher education, under the premise of customer service-customer satisfaction, we can adopt an analytical and comprehensive method, change subdivision, adjust vertical control, save resource allocation, simplify service procedures and do a good job in customer service, so as to promote the performance of the head office and become bigger and stronger. The following is the work plan.

First, establish online communication channels for customer service centers.

Now, more and more customers like to inquire and exchange information online. Setting up the telephone number and email address of the customer service center under the homepage of the logistics head office is beneficial to facilitate contact and communication with customers, meet customer needs and improve service quality.

Second, establish a customer service platform.

(1) Establish a customer supervision committee. The board of supervisors and the owners' committee shall set up a customer supervision committee. Exercise or voluntarily exercise the supervision function of logistics services.

(2) Establish a quality inspection system. Change the internal quality audit of the property to cross-internal audit of each center (this work can also be exercised by the human resources department). .

(3) Do a good job in customer service and front desk service.

1. Customer reception. Do a good job in customer reception and coordination of problem reflection.

2. Service and information transmission. Including vertical-from the customer to the head office, horizontal-information transmission and exchange between properties, between customer service centers and centers, between customer service centers and relevant departments in the school, and other information consultation.

3. Follow-up and return visit of related logistics services.

4.24-hour service telephone.

(four) to coordinate the handling of customer complaints.

(5) Do a good job in customer reception day activities and actively collect and handle customer opinions.

(6) Establish customer files. Including family area, teaching area and student community.

(seven) do a good job in the suggestion box, blackboard newspaper and blackboard newspaper, warm tips and other service exchanges.

Three. Daily homework

Continue to do a good job in iso quality inspection management, office work and customer service of the property management center, and continue to maintain customer service effectively with the energy center.

Four. Institution building

(A) the establishment of logistics company customer service center.

At present, the customer service department belongs to the energy center, and its office is located in the property management center. The function of serving the property system can be expanded and effective. However, the extension of customer service can be extended to the head office to provide institutional support for the logistics service industry of our school to become bigger and stronger. A customer service center is set up in the head office to facilitate comprehensive coordination of services.

(2) Having at least two staff members.

To do a good job in customer service, it is impossible to have only one manager. In order to change the abnormal state of only one customer service department in the past, college students come and go. There should be no less than two human resources, and the staff should have a bachelor's degree, which is conducive to the establishment and steady operation of the customer service organization framework, changing the status quo of paying attention to one thing and losing the other, and gradually establishing norms and improving customer service.

Verb (abbreviation for verb) budget

In previous years, the general office expenses of customer service department were paid by the property management center, and the larger expenses such as blackboard newspaper were paid by the power department. Judging from the current situation, some basic work still needs to be carried out, and daily work also needs to be spent. If you don't make a budget, there may be no funds. According to the principle of economy, the budget is 500 yuan/month, and the annual official expenditure is 6000.00 yuan.

The customer service center is established according to the operational needs of modern enterprise services, which is the correctness of the establishment of the customer service department by the head office in that year. With customer satisfaction, it is possible to have a market. With customer satisfaction, it is possible to establish a brand and it is possible for customers to pay. The work connotation of the customer service center may have a cross relationship with the office of the head office and the human resources (quality management) department. However, the customer service center is mainly for customers, focusing on customer satisfaction, and it is a business department rather than a management department. In the future, if the bidding for property services in Shuang Fu Park can be successful, the customer service center can adopt the model of "Longhu Community".

The above work plan is only used as the idea of "cadres quitting the league" and "quality, reform and development" organized by the customer service department for the head office, and may not be implemented immediately. Practice is the only criterion for testing truth. Customer service should be gradually improved and upgraded according to its own characteristics. We continue to explore in our work, with the aim of providing logistics services and making the company bigger and stronger.