How to be a qualified property worker

Summarized as: progress in learning, learning in progress. 1. has the special quality of "generalist"

Employees engaged in property management, both management and operation, must have some.

Special quality, complete its work. First of all, the management of its company should not only have the service consciousness of "service first", but also be professional.

Knowledge, business acumen, management ability, must also have architecture, construction engineering, structural science,

Knowledge of landscaping, municipal engineering, electric power, heat and so on. , used in real estate management, economic management, systems engineering.

Process, behavioral science, modern management, law, financial management, computer knowledge and its application in the service process.

Psychology, public relations and other knowledge. Obviously, this requires the top managers of property management to have various qualities.

"All-rounder" and "All-rounder" of knowledge.

Under the leadership of the "generalist", the operating layer must be versatile and compatible with a variety of jobs, which is the fate of property management.

Often the work is trivial and complicated, with a large number of equipment and facilities and high maintenance and operation requirements. As an ordinary operator, you should have

Strong adaptability, able to deal with and solve some urgent problems in time.

The operation level of property management companies requires higher post quality than similar posts in other industries, not only to a certain level.

Professional skills, but also learn to deal with people, learn polite service and skill service.

Second, it has the special quality of "being good at resolving contradictions and being good at communication"

Property management is a service industry, but it is different from business, tourism, catering and transportation industries.

The obvious difference is that its audience is relatively fixed, and the service content covers all kinds of life closely related to customers.

Content.

During the use of the house, customers have a series of pre-sale questions about the design, development planning and quality of the house.

Problems, used to push to property management companies. Faced with customers' complaints and dissatisfaction, employees of property management companies should, on the one hand,

Patiently explain the situation to customers, on the other hand, actively communicate with relevant responsible departments to find out the rationality of the problem.

Solve.

Faced with customers of all ages and levels, employees of property management companies need to get to know them patiently and strive to create a good

The atmosphere of communication enables people and nature to achieve full harmony.

Third, it has the special quality of "doing it right once"

The goal of the property manager should be based on "doing it right once" and avoiding repetition, in order to obtain quality and time.

The best combination of time, interest and reputation.

Employees of property management companies are always producing products-services, which are intangible products. Students from different factories

The produced products can be inspected by the quality inspection department, and the unqualified products can be reworked until they are qualified. And employees of property management companies.

The products produced can often be due to the moment when employees are a little impatient or slack with customers, resulting in defective services. To this end,

Employees of property management companies must know the importance of "doing it right once", and every employee should form this habit in his own work.

Habit, no defective products, no matter what service you do or what you do, you must have "Today is better than yesterday" and "Tomorrow is better than this year".

Good ","good, better "mentality. Correcting mistakes requires more time, money and effort.

Property management is a modern management, and it is a highly professional and intelligent industry. It turns out that only

Only a high-quality team can have high-quality management and service.

In addition to training according to the company's development plan, work needs and the actual situation of employees, property management companies should especially serve.

Efforts should be made to establish a sense of service, and at the same time, service should be regarded as a science to improve the service level to quality.

The establishment of the concept has the following three aspects:

(1) Establish the concept of caring, understanding and respecting people.

The nature of the property management company's work is to provide services to the owners, and the work content is sometimes extremely cumbersome and subtle. this is

Every employee is required to learn to respect, understand and care about people, regard the needs of customers as the first demand, and establish the concept of "customer first"

First, the "service first" consciousness, actively and constantly understand the needs of customers and strive to meet them, is our responsibility.

Now, we should establish the consciousness of "customer first" from the deep heart, not just on the surface. Only by learning to respect people can we.

Enthusiastic and patient to listen to customer requirements, get something for nothing; Only by learning to understand people can we be cautious about the requirements of customers.

Take a responsible attitude and take things seriously; Only by learning to care about people can we start from the customer's point of view.

Be anxious about what customers are anxious about, think about what customers think, and actively provide convenience for customers. Convince people with affection, convince people with reason, respect others, any

At all times, people-oriented principle is embodied.

(B) establish the concept of "not doing small but not doing well"

Property management involves every household. The water pipe is broken today, the sewer is blocked tomorrow, and so on. if we ...

Some employees just treat these things as trivial matters, and procrastination will directly affect customers' lives.

Living also affects their confidence in our property management company. The job of property management is to accumulate these little things one by one.

Get up, 24 hours a day, 365 days a year, and serve customers bit by bit.

Therefore, the employees of the property management company must focus on small things, take everything as their own responsibility, and

Do your best.

(C) establish the concept of "quality is the lifeline of enterprises"

The value and dignity of a quality represents the company's image and service quality, and directly affects the company's right to speak.

Fame.

Quality evaluation should be put forward by customers, not decided by property management companies. Because of the poor service, the owners will fire them.

Property management company. With the development of commodity economy and the increasingly fierce market competition, it is an inevitable trend to survive by quality.

Survival and development is the only way.

Staff's quality consciousness, psychological factors, thoughts and emotions, and professional quality are influencing directly or indirectly all the time.

Quality of work.

Property management companies can only formulate scientific and reasonable quantitative and qualitative quality indicators according to the different characteristics of their work.

Standard, establish and improve the quality index assessment system, the quality index together with the economic indicators issued, strict assessment.

Rewards and punishments and other means to ensure high-quality service quality, enterprises can have the road to survival and development.