Who should I ask for the arrears of water charges in the community?

Who should I ask for the arrears of water charges in the community?

When the water fee in Dangdang District is in arrears, we should first contact the water supply enterprise or the property management company to find out the reasons and solutions. Water supply enterprises are responsible for providing water resources and fees, and property companies are responsible for the management and services within the community.

I. Water supply enterprises

Inquire about the arrears of water charges: First, the owners or residents should contact the water supply enterprises to inquire about the details of the arrears of water charges, including the amount and time of arrears.

Understand the reasons: understand the reasons for the arrears, such as whether the arrears are caused by water meter failure and measurement error.

Negotiation solution: negotiate with water supply enterprises for solutions, such as paying arrears and replacing water meters.

Second, the property management company

Assist in inquiry: If the owner or resident can't contact the water supply enterprise directly, he can ask the property company to assist in inquiring about the arrears of water charges.

Coordination and settlement: the property company has the responsibility to assist the owners to solve the problems in property services, including coordination and settlement of arrears of water charges.

Distinguish responsibilities: if the arrears are caused by poor management of the property company, the property company should bear corresponding responsibilities; If the arrears are caused by the owner's own reasons, the owner shall bear the obligation to pay the arrears.

To sum up, the problem of community arrears needs to be solved by owners, water supply enterprises and property management companies. Owners should pay water charges on time, water supply enterprises should provide accurate metering and charging services, and property management companies should do their duty to help owners solve problems. If the problem cannot be solved, you can complain to the relevant departments or seek legal help.

Legal basis:

Article 286 of the Civil Code of People's Republic of China (PRC): The owner shall enjoy the rights and undertake the obligations for the part other than the exclusive part of the building; You may not fail to perform your obligations on the grounds of giving up your rights.

Article 35 of the Regulations on Property Management: Property service enterprises shall provide corresponding services in accordance with the provisions of the property service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Therefore, both water supply enterprises and property management companies have the responsibility to help solve the problem of arrears of water charges in residential areas. If the water supply enterprise or property management company fails to perform its duties, the owner may complain to the relevant departments or seek legal help.