Work summary of property project manager

The central problem to be solved and answered in the summary report is not what to do, how to do it and to what extent, but the overall evaluation and conclusion of the implementation results of a certain work, which is a rational understanding of previous work practice. The following is a summary of the work of the property project manager. I have sorted it out for you, hoping to help you.

Summary of Property Project Manager's Work (1) In the past 20 years, with the care and support of leaders at all levels in the company and the wave of project manager's responsibility system reform in the company's projects, the Urban Sunshine Project Management Department has always implemented the service concept of "building quality life" for the owners, followed the principle spirit of "excellent service and fine management", and carried out various services and management work, which has achieved certain results, but also exposed some shortcomings. Now, it will be a year.

1. Successfully complete team formation, rationally integrate human resources, effectively carry out training work, strive to improve cohesion and combat effectiveness, and realize a smooth transition of team building from initial stage, running-in stage to standardized stage.

On March, 20___ _ _/day, I was assigned by the company leader to work in the city sunshine project management department. At first, the project was based on the local area and recruited personnel through multiple channels. Before the handover in late April, the personnel formation work was basically completed. After a year of training, running-in and experience, employees have moved from turmoil to stability. The Project Management Department currently has 65 employees and 20 backbone personnel, with the backbone personnel holding rate of 85%, and organized 90 trainings for various employees, with the training coverage rate reaching 65,438+000%.

On July 16 this year, due to the negligence of the construction unit, a heavy rain in the evening caused a lot of water leakage in the basement of the community. The project management department immediately launched the emergency plan for flood control, and all the staff at the scene cooperated sincerely and used sandbags to divert water. The rescue work continued until late at night without causing any economic and property losses. 1 65438+1On October 22nd, the sewer pipe in the residential area/building kloc-0/unit1was blocked, and the dirty water overflowed to 20 1 room. Due to the limited manpower of the construction party, in order not to affect the sales of the sales department, the project management department immediately took measures to transfer personnel from the engineering class, cleaning class and maintenance team to clean up. After several hours of dredging. These examples fully reflect the enthusiasm of employees and the idea of "ownership". In September, with the completion of the integration of community, business and sales personnel, a United, cooperative and centripetal team gradually formed.

The second is to reduce staff and increase efficiency, save energy and reduce consumption, increase income and reduce expenditure, continuously raise the charging rate, and complete the annual economic indicators.

1. In terms of fees: in daily work, including off-duty hours and holidays, our project personnel send "payment notice" to the door by telephone and SMS, and then send registered mail to collect all the fees for the next step, and actively try to ensure the rate increase. 1 1 The medium rate has reached 95.6%.

2. In terms of material procurement: the project adheres to the principle of proximity, low price and high quality to develop local suppliers and control costs.

3. Reducing staff and increasing efficiency: By outsourcing the cleaning team, integrating the staff of the residential, commercial and sales departments, and recruiting 50 or 60 staff to supplement the order maintenance team, the labor cost is saved by about 270,000 yuan.

4. Energy saving and consumption reduction: By controlling the turn-on time of courtyard lights, landscape lights, unit lights and corridor lights, adjusting the turn-on times of fluorescent lamps in the basement, and turning on a transformer to reduce reactive power loss, the energy consumption is about 6,543,800 yuan+0.7 million yuan.

5. In saving consciousness: through training, the consciousness of "saving glory" has been established in the hearts of all employees. In June this year, through many consultations with the construction party, it successfully took over its elevator car protection measures, saving nearly 10 thousand yuan; In July this year, after the rain grate at the entrance of the underground garage was crushed by a heavy truck, the engineering class used their brains to make a temporary rain grate by themselves, which not only avoided damaging the owner's vehicle, but also saved nearly 1,000 yuan in cost.

20___ _, the project intends to mobilize the enthusiasm of all staff, Qi Xin, efforts to increase revenue and reduce expenditure. By the end of 1 1, it is estimated that the annual economic indicators of income of 39 13800 yuan and profit rate of 4.6 1% will be exceeded.

Third, adhere to the purpose of "excellent service and fine management", clarify the division of responsibilities, sort out and standardize the workflow, and gradually improve the service quality and management level, thus improving the satisfaction of the owners.

1, standardization of workflow such as handover procedures, transformation, rectification and cooperation.

From the centralized delivery in late April, to the decoration formalities for the owner, and then to the coordination of the owner's indoor rectification, the customer service staff of the project management department grew up in fatigue and grievance. At present, the customer service team has gradually standardized the process for the owners, which not only reflects the high-quality service quality but also avoids all kinds of risks. By the end of 65438+early February, more than 600 households have been handed over, and10/8 households have been renovated. More than 3,000 rectification orders have been processed, delivered and recorded, more than 550 claims have been provided, 27 warm reminders have been issued and 24 work contact sheets have been issued.

2, the owner's indoor decoration inspection and public * * * area, public * * * facilities and equipment inspection, maintenance normalization.

The engineering class of the project management department insisted on daily decoration inspection, dealt with violations of discipline and damaged public area facilities for more than 30 times, and received fines and compensation of more than 6,250 yuan. At the same time, learn from the experience of other projects handed over by the company, actively cooperate with developers and various construction units to handle the handover of public facilities and equipment step by step, establish a facility and equipment account, and adhere to various inspection systems and maintenance plans for more than 1000 sets of various facilities and equipment, so that it is normal for someone to be responsible, inspected and recorded. Throughout the year, the timely maintenance rate of our property service center was 100%, and the qualified rate was 100%.

3. Focus on safety work.

Due to the geographical location of the community and the complicated surrounding social environment, the characteristics of the community are destined to be the most important. Over the past year, the personnel flow of the order maintenance team has been relatively large, but with the implementation of various trainings and personnel integration, the team is relatively stable at present. During this period, the community experienced seven kinds of emergencies, which were handled in time and properly, and the risks were well avoided. At the same time, the order maintenance team conscientiously summed up the experience and lessons, adjusted the post setting, and made every effort to do a good job in civil air defense. At the end of the year, with the electronic fence, west gate, pedestrian access control gradually in place, and the fire control system gradually in place, the safety prevention and fire safety work of the project management department has been greatly improved.

4, outsourcing units, maintenance units, convenience services and on-site maintenance personnel supervision institutionalized.

Community cleaning belongs to outsourcing. In the past six months, the project management department has adhered to quality standards, strengthened supervision, insisted on twice-weekly assessment by special personnel, refined and quantified quality standards, distinguished work responsibilities, and ensured that the environmental sanitation of the park reached the standard. In addition, the management of greening, elevator maintenance personnel and convenience service personnel is also assigned to the team leader level, and the management of these personnel is becoming more and more standardized, and cooperation is also better, which solves some daily difficulties of the project.

Since the standardization of daily management and service and the reform of project management, the staff of the project management department have worked hard to learn and understand new management methods and the corporate culture of "promoting talents and appointing experts" and constantly improve their own quality. After defining the division of responsibilities of each group, each group leader and key personnel set an example, abide by rules and regulations, adhere to work standards, pay close attention to work implementation, reward diligent and punish lazy, reward excellent and punish poor. By the end of 65438+the beginning of February, the project manager department fined 77 points and won 57 points. In addition, the project management department emphasizes walking service, requiring managers to actively communicate with owners, employees and local superior administrative departments, listen to opinions and suggestions, and constantly improve their working methods. The effective combination of management and service has greatly improved the satisfaction of owners. By the beginning of February, 65438, the project management department had received two pennants and two thank-you letters.

Fourth, look at yourself, recognize the shortcomings and make clear the direction of improvement.

1, individual team leaders and employees still have departmentalism and one-sided thinking, which is not conducive to the deepening of team harmony reform. The project manager will further strengthen the training on the significance and essence of the reform, pay attention to cultivating employees' awareness of the overall situation and responsibility, and improve their comprehensive quality.

2. The security work of the community needs to be refined and improved. At present, the public security situation in residential areas is still grim. All the staff of the project management department should be highly alert ideologically, check for leaks and fill vacancies in their work, highlight the effective cooperation between civil air defense and technical defense, sound the alarm bell and make unremitting efforts.

3. There are still some shortcomings in increasing the income of parks and business districts. In the future work, the project manager department will continue to explore ideas and strive to generate income for enterprises in advertising, network coverage and special services.

Looking back on the past 20 years, the urban sunshine project management department has experienced an extraordinary year from the preparation at the beginning of the year to the running-in in the middle of the year and then to the gradual maturity at the end of the year. The new year is coming, and all our staff will continue to unite sincerely, forge ahead together and work hard to make more and more contributions to the development of the company and the project!

Summary of the work of property project manager (II) First of all, thank you for giving me the opportunity to work, grow and study in xx property management company. During the one-month probation period, my main job is to be familiar with the environment, personnel and institutional processes. Through learning, I am familiar with the whole operation process of the company's projects. At work, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, and at the same time actively sharing worries for the leaders and giving good ideas; Ask colleagues modestly for questions you don't understand about the project, and constantly improve and enrich yourself. I hope I can integrate into my work as soon as possible and make greater contributions to the company. With the help of company leaders, all employees have been working for 1 month, and the work report during this period is as follows:

A, fully familiar with the company, project personnel environment, system process, feel the company's corporate culture.

When I joined the company, all employees in the company, under the leadership of the boss, were full of enthusiasm and enterprising, showing a vigorous corporate atmosphere. Encouraged by this good corporate culture, I quickly put myself into my work.

Second, correct mistakes and put forward reasonable suggestions:

Due to various reasons in the early stage, the work of the property management service center is relatively backward, especially in engineering maintenance. Through efforts to deal with them one by one, fully investigate and study, and scientifically and reasonably implement various matters explained by company leaders; Reasonably combine the property management characteristics of farmers' resettlement houses; On the premise of referring to the operating rules of the same industry, the property management of this project has been adjusted.

Three, standardize the management system, improve the project execution ability:

After taking over the xx project, talk with employees one by one to enhance understanding, and use regular meetings and temporary meetings for training, including national, provincial and municipal standards such as property management regulations, decoration, building quality standards and quality warranty period. Find problems and hidden dangers in the work, explain and learn to eliminate them in time, and improve and establish some rules and regulations on the basis of making good use of the original system:

1, decoration detection system;

2, the security department weekly service execution system;

3, cleaning service workflow allocation scheme;

After preliminary standardization and adjustment, every employee truly takes responsibility to people and rewards and punishments to people; Conduct regular training and assessment to effectively improve the professional service knowledge and skills of employees. At present, the service consciousness and customer service ability of the project staff have made great progress. After more than a month's work, although some achievements have been made, there are still some shortcomings. For example, the maintenance of other projects cannot be completely solved in time, and we are trying to solve them one by one. I believe that under the leadership of General Manager Ye and the support of company leaders, the work of Guilin Cuidao Property Service Center will definitely make greater progress.

Summary of Property Project Manager's Work (3) Since June 20 _ _+00, I have worked in XX Property Service Department for more than one year. Over the past year, especially since I presided over the daily work of XX Property Service Department, I have led all the staff to conscientiously implement the spirit of the company's instructions, standardize management, innovate services, and strengthen charges, and have achieved certain results in both internal management and service charges. The work in the whole year is summarized as follows:

I. Operational aspects

In 20___, XX Property Service Department made a breakthrough in management with the strong support of leaders at all levels and the hard work of all staff. The collection of property fees has been greatly improved, and the property collection rate has reached 95%. According to the preliminary accounting, the income from property services in XX in 20 10 exceeded 3 million yuan, and the management ability of property services was gradually improved. Achieve safe production without accidents, stable employees and labor disputes throughout the year.

Measures 1 Carefully sort out the arrears in the previous period, and implement tasks, responsibilities to people and special collection for the part that can be collected. For units that deliberately evade and maliciously default, we wait for the opportunity and send a reminder by registered mail, which increases the pressure on enterprises that default, and has achieved certain results.

The collection of 2XX property fees takes the form of service first and then charging, and the utilities are also paid by the company to the water supply and power supply department. The company invested a lot of money in the operation process, which virtually increased a lot of risks. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance, and will implement it for new enterprises from the fourth quarter of this year, and gradually transition to old customers and big customers, so as to improve the collection rate and reduce business risks.

Initiative 3 dismissed a group of people who seriously affected the stability of the workforce at the end of last year.

The fourth measure is to solve the problem of employee annual leave left over from the previous period. According to statistics, employees in the security department have more than 1000 hours of annual leave for various reasons. In order to digest these hours without increasing extra expenses, I took the lead and set an example, leading two managers of the security team to their posts, trying to overcome unfavorable factors such as hot weather and physical fatigue. We even stayed up for 48 hours, gritted our teeth for more than a month and finally solved the problem raised by this employee many times, ensuring the stability of the team.

Initiative 5: Hold regular meetings of team leaders and key employees and actively communicate with employees, solve their demands in time and listen to their ideas carefully. Employees are full of energy and have no emotions.

Second, management.

20___ years, carefully study the company documents and implement them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion. In order to better implement the system, we conducted an internal audit on site service and internal control in strict accordance with the audit plan at the beginning of the year, and accepted the audit of China Quality Certification Center in June 2000.

Initiative 1 actively sort out various management systems and processes, introduce a number of management systems according to the actual situation of XX, and strictly implement them, so that the systems do not become a mere formality.

Initiative 2: Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".

Measure 3: Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.

The fourth measure focuses on influencing employees with managers' own quality, and always exerts a subtle influence on every employee with rigorous work style, serious and responsible work attitude and professionalism.

Third, service.

In 20___ _, we broadened our thinking and boldly thought in the process of serving the owners, and together with the management committee and management company, we provided innovative, efficient and high value-added services for the enterprises entering the park. According to statistics, the service satisfaction rate has all reached the standard, which has a certain increase compared with the same period in 20___.

Initiative 1 closely cooperate with the requirements of "upgrading archives and innovating management" put forward by the management Committee, and do a good job in vehicle management, greening and weeding in the park that the management Committee leaders are concerned about.

The second measure is to implement the system of regular communication and return visit, and report the operation of the week to the management Committee on time every Friday.

The third measure is to pay close attention to the management mode of IT enterprises, understand their service status and characteristics, integrate characteristic services into existing property services, give full play to the characteristics of R&D companies belonging to the telecommunications industry, and assist owners to provide convenient services such as mobile phone network transfer and number network transfer.

20___ is the first year of the company's three-year rolling development. I will base myself on my post, work hard, and lead all the staff of XX Property Service Department to make their own contribution to building the brand of Ctrip Property!

Work Summary of Property Project Manager (4) Time flies, and 20___ years have passed quickly. Looking back on the past year, I can't help feeling a lot. From the completion and acceptance of Fangxi Street, the start of Fangsi Road to the end of the year, the work of this year flashed in front of us. With the care and guidance of the head office leaders and the mutual care and cooperation of colleagues, this year's work practice and study have come to an end. I will make the following report on my work in the past 20___ years:

I. Work contents for 20___ years.

In the past 20 years, I have been responsible for the construction of XX municipal engineering and the right bank regulation project of XX River, in which the XX municipal engineering contract includes 205m power trench, 535m storm sewer, 44 1m sewage pipe, 65438+862m telecom trench, 10% subgrade lime soil, 5648m2 subgrade and road lime soil. The contract includes about 3500m3 earthwork replacement and 7500m3 earthwork treatment with 16% lime, with an output value of about 456,000. The commencement ceremony of the right bank project of Bahe River was held on 10/0/24 October, and the machinery entered the site for construction on February 4, 2000. At present, about 65,438+200,000 m3 of earthwork excavation has been completed, about 8000m3 of earthwork backfilling has been completed, and about 4500m3 of surface cleaning has been transported abroad. Up to now, the cumulative output value is 864,000. Stop work in Murakami for various reasons.

Second, the completion of all work throughout the year

(1) Completion of project quality

Since the municipal engineering of the west section of Textile 4th Road started in August, 20___, as the project manager, I immediately started to set up the project department. Firstly, according to the characteristics of the project, the quality management system, project management objectives and post responsibility system of managers are established. After the project starts, we strictly control the construction quality, starting from the foundation and step by step. The pipeline project is a concealed project, which focuses on controlling all links in the construction. Only by strengthening the quality control of each link in the construction can we prevent the occurrence of various quality common faults and ensure the excellent construction quality of the whole project. Power trench engineering focuses on controlling the quality of trench excavation, formwork installation, steel binding, brick masonry, concrete pouring and backfilling on both sides of trench. Road engineering focuses on the control of subgrade survey and setting-out, lime soil and lime-fly ash macadam laying construction. In the process of construction, I demand that the content of preventive measures be resolutely implemented, so as to foster strengths and avoid weaknesses and improve the quality awareness of project department personnel. During the whole project construction, we carried out the implementation seriously. So far, no common quality problems have been found. The construction of the whole project, after careful control of the project, all the construction contents meet the requirements of self-inspection, and the main quality is good, reaching the expected quality goal.

20___ _ _1October 24th, after the commencement ceremony of the regulation project on the right bank of Bahe River B, due to the lack of coordination among Tianwang Village, Xiwangdong Village and Xiwangxi Village, the project was put into mechanized construction on February 24th18th. The main contents of the project include embankment foundation, slope protection, culvert and subgrade engineering. Large-scale construction will be carried out in an all-round way after the year.

(2) Project production and schedule control

After the construction of the west section of Fangsi Road started, I organized and formulated the construction progress network plan, machinery and labor plan according to the construction period required by the contract. And according to the requirements of construction progress, with the construction team and management personnel held a meeting on quality, progress and safety in production. Make detailed and specific requirements for its specific progress and production. In the production process, according to the actual situation, I made a monthly plan and a weekly plan to control and manage the whole project production. Judging from the progress of the whole project, it lags behind the original contract period, but it still reaches the progress required by Party A ... reducing the workload of 20 years of spring construction and ensuring the smooth completion and timely delivery of the whole project.

(3) Safety management

In the process of construction preparation, I organized the project department to plan and arrange the construction work area of the whole site. According to the characteristics of this project, in the construction process, I insist on safety management as the focus of daily management. To this end, I have strengthened the management work from the following aspects:

(1) Strengthen safety technical disclosure. Strengthen the safety awareness of employees through three-level safety education when entering the site and special safety disclosure when taking up the post.

(2) Strengthen safety inspection and patrol, find problems in time, rectify them in time, and put an end to potential safety hazards. Strengthen the safety protection of the construction site.

(3) During the construction period, the site temporary electricity utilization inspection shall be carried out regularly, and potential safety hazards shall be found in time, and timely maintenance and replacement shall be carried out. During the whole construction period, no potential safety hazard occurred, and the expected safety production goal was achieved.

(4) Manage materials to reduce costs and labor costs.

In terms of material management, according to the construction budget, I organized the construction material demand plan. In the use of materials, I ask everyone to adhere to the quota acquisition system. According to the construction budget, arrange the project manager to count the construction content and quantity of each team in time, and make a comparative analysis with the budget in time to control the material use and labor cost distribution of each subdivisional work. The machines, tools, materials and worn-out materials used by each team shall be evaluated according to the budget, and each item shall be counted. If waste is found, it should be corrected in time. Turnover materials shall be returned by the team after use, and each team shall be responsible for compensation for the insufficient quantity.

Third, the lack of work throughout the year.

① Project quality: During the construction period, the project quality is strictly controlled and generally good. But there are also some shortcomings. In order to build high-quality projects, I need to make more efforts to remind myself that the quality management in the later period needs to be further strengthened.

② Construction progress: Generally speaking, the progress basically meets the requirements of the owner. However, compared with the contract section (west section of Fangsi Road) and other sections (right bank of Bahe River), the progress is slow. We also need to further strengthen the schedule management, sum up the shortcomings, strengthen the human organization, and make up for the shortcomings of the previous construction.

Four, 20___ year work plan

In the new year, I will work hard from the following points.

(1) Continue to do a good job in the project management of the west section of Fangsi Road and the right bank of Bahe River: in 20___ _ _, the road project of the west section of Fangsi Road will be paved with oil surface, sidewalk project and project closure. In the past 20 years, the right bank project of Bahe River has a heavy workload, tight time and heavy task. Considering the requirements of the total construction period, I will continue to pay special attention to the control of construction production progress, actively organize human input, and ensure that the project is completed on schedule and the whole project is delivered on schedule.

(2) Strengthen business knowledge learning and continuously improve management level: With the progress of the times and the application of new technologies, professional and technical knowledge must be re-educated. Therefore, in the new year, I will continue to work hard to strengthen my professional knowledge. I believe that as long as I work hard, there will be results. On the other hand, we should actively learn from the advanced points of others, foster strengths and avoid weaknesses, further improve our ideological understanding and broaden our horizons.

③ Further improve the construction management: In the 20 years' work, although some achievements have been made in the projects I am responsible for, there are still many shortcomings that need to be summarized and improved. Only by summing up the past well can we serve the future better. In the new year, I will pay more attention to three aspects of management: first, people management. People are the organizers and executors of management, and project managers cannot relax. Only when all the managers cooperate closely and perform their duties, can all aspects of the construction be interlocked and the overall work be orderly. The second is the management of things. That is, material management. In 20___ years, I will continue to do a good job in the quota acquisition system in project management, and further refine it, make a comparative analysis with the project budget on a regular basis, find out the shortcomings and formulate countermeasures. The third is the management of law. That is, the research and management of construction methods. On the basis of the company's preventive measures, combined with the actual characteristics of the project, optimization and improvement were carried out to form a set of effective construction methods to guide the construction and workers' operation.

(4) Handle the change and visa in time, urge the engineering data to be synchronized with the site, prepare the project schedule, accurately and timely declare and review the labor settlement of the team.

Unconsciously entered a new beginning of 20___. In the future, I will work harder, seek truth from facts, complete the tasks required by my work, strengthen my consciousness, care about my colleagues, leaders and company construction, set a solid goal for my life, repay my company with my efforts, enrich myself with my knowledge, and make myself by going up one flight of stairs and make better contributions to the company's benefits.