How to write the unit property management system and scheme?

Cleaning solution of property community

Employee training: We strictly control the employment, training, assessment and appointment of employees according to the property industry to ensure that every employee provided to customers has professional knowledge, skills and good service spirit. Cultivate employees' awareness of quality, honesty, legal system and occupation; Enhance employees' understanding of modern enterprise management concepts and make them change passive labor into active labor.

1. Organize supervisors to strengthen training on a regular basis (learn advanced management knowledge, management skills and various professional skills, and conduct regular assessment to continuously improve their professional quality and management level);

Second, there is a complete training system (respect from personality, care from life, strict requirements at work, clear rewards and punishments, pay attention to strengthening the quality and skills education of staff.

Third, implement a regular cleaning training program for sustainable development.

1. Pre-job training: training employees' pre-job service awareness, company system, cleaning knowledge and cleaning skills.

2. On-site training: send the training and project supervisor to conduct on-site training to master the cleaning skills skillfully;

3. Post retraining: training supervisors and local on-site training and assessment to improve the quality of operational services;

4. In the process of service, the company constantly conducts regular on-the-job training and assessment for managers and employees.

The training contents include (for more information, please refer to the first national clean emergency network clean technology correspondence training course):

A behavioral ethics training: including professional ethics, polite language, work service attitude and gfd behavior;

B. Labor skill training: including on-site technical and skill training, so that every employee can be familiar with the skills of correctly using various cleaning tools (such as pushing dust, mopping the floor, broom, scraping glass, etc.). ); Learn to operate various machines (such as sweeper, multifunctional vacuum cleaner, water absorber, etc.). ) and maintenance methods of various materials;

C safety knowledge training: 1, on-site explanation and demonstration 2, business guidance in work practice 3, slide teaching, etc.

The following excerpts are handouts for training according to the clean management of public places in the property;

I. Emergency measures for cleaning work

Making emergency measures for cleaning work under unexpected circumstances can avoid its impact on property environmental sanitation and provide consistent cleaning services for owners and users. After cleaning, it meets the corresponding standards in the Standards and Measures for Inspection of Cleaning Work. Accidents refer to fires, serious blockage of sewage wells, pipelines and septic tanks, storms, rainy days, burst water pipes, outdoor construction and decoration.

1. Emergency treatment measures after fire

(1) After disaster relief, use garbage trucks to remove fire residues and clean the ground.

(2) clear the ground water and mop the floor.

(3) Check the outdoor environment. If there are any residual sundries, clean them together.

2 sewage rainwater wells, pipelines, septic tanks blocked, sewage overflow emergency treatment measures.

(1) The repairman rushed to the scene to dredge and prevent the sewage from overflowing.

(2) The cleaner will directly load the picked-up dirt and sundries on the garbage truck to avoid secondary pollution.

(3) After dredging, the cleaner quickly cleans the polluted part of the ground and cleans the ground until there is no dirt by visual inspection.

3. Emergency measures for the impact of heavy rain on environmental sanitation

(1) The cleaning monitor makes frequent inspections, supervises the work of cleaners in various positions, and strengthens coordination and contact with other departments.

(2) The monitor will assign special personnel to check the open and closed drains and floor drains of the roof and podium platforms, especially before the storm. If there is any blockage, clear it in time.

(3) Check the rain and sewage wells, and increase the cleaning times to ensure unimpeded.

(4) The cleaning staff of each post shall cooperate with the security guards to close the doors and windows of each floor, so as to prevent wind and rain from blowing into the building, getting wet on the wall and ground, and breaking the glass.

⑤ Prepare raincoats, rain boots, iron hooks, bamboo chips and flashlights in the warehouse to be prepared.

6. After the rainstorm, the cleaning staff should clean up all garbage bags, scraps of paper, leaves, dirt, stones and other sundries on the ground in each responsibility area in time.

⑦ When the pavement and green space collapse or a large amount of sediment collapses, the cleaning staff shall assist the management office in maintenance and timely removal and cleaning.

Today, the cleaner should check whether the pollution, rain and drainage in each responsibility area are unblocked, and report to the management office in time if there is any overflow.

4. Rainy day emergency plan

(1) in the rainy season, marble, ceramic tile floor and wall are easy to be affected with damp, resulting in ground water, wall peeling, and the inductive switch is automatically turned on.

② Put a signboard in the lobby and other places where people come and go to remind guests to "be careful to slip".

(3) The monitor should strengthen the on-site inspection and guidance, rationally allocate personnel, speed up the work, and clean up the accumulated water on the ground wall in time.

(4) If the tidal phenomenon is serious, a non-slip carpet should be laid in the lobby, and the water on the ground, walls and elevator doors should be sucked dry with a large sponge.

⑤ Dry mops, sponges, carpets, towels and signs should be provided in the warehouse.

5. Emergency plan for floor water pipe burst accident

(1) Close the water pipe valve quickly, and promptly notify the security and maintenance personnel to come to the rescue.

(2) Sweep away the water flowing into the vicinity of the elevator hall quickly, otherwise the elevator can be driven to the next floor, and notify the maintenance personnel to close the elevator.

(3) After the electrician turns off the power switch, rescue the items in the room and floor, such as materials and computers.

(4) Use the trash can to pour water into the bucket, then sweep the remaining water into the floor drain, and then use the water absorber to absorb the ground moisture after connecting the power supply.

⑤ Open the doors and windows and blow dry the ground with a fan.

6. Emergency measures for outdoor construction affecting environmental sanitation

(1) The construction of water supply, power supply, gas pipeline, communication facilities and residential facilities maintenance projects will have a great impact on the environment, and it is necessary for cleaners to cooperate to do a good job of cleaning around the construction site.

(2) Clean up the sundries discarded when the residents move in time and clean up the site.

7. Emergency treatment measures during renovation.

The cleaning staff in each responsibility area should be strengthened.

Clean up, clean up the site after the decoration garbage removal in time, and assist the residents or management office to remove the decoration garbage into the car in time when necessary.

8. Take notes

(1) When cleaning up the fire, the fire department should investigate the situation and get approval before cleaning up.

(2) During typhoon, don't take risks to avoid accidents.

③ Wear rubber shoes when working in rainy days, and plastic hard-soled shoes are easy to slip.

(4) Pay attention to falling objects in heavy rain and rainstorm weather.

(5) when dealing with water pipe burst accident, pay attention to prevent electric shock.

Second, the public * * * site and road cleaning

Ensure the cleanliness of public places and roads such as highways, sidewalks, fire exits, badminton courts and gateball courts in the community. Its operating procedures, standards and precautions are as follows:

1. Use a long bamboo broom to clean the peels, scraps of paper, mud and other garbage in the middle of the road and public places, and use a plastic broom to sweep the garbage into the trash can and then pour it into the garbage truck.

2. Wash the polluted roads and places with water.

3. After the rain stops, use a bamboo broom to clean up the water and sediment on the road.

4. Clean it three times a day, once every hour, from 6: 00 am to18: 00 am, and keep it clean.

5. Public places and sidewalks are free of sediment, obvious garbage, accumulated water and stains.

Third, the cleanliness of green space.

Keep grasslands and green belts clean. Operating procedures, standards and precautions are as follows:

1. Carefully clean the peels, scraps of paper, stones and other rubbish on the grass with a broom.

2. Pick up cigarette butts, cotton swabs, pebbles, scraps of paper and other small sundries that can't be cleaned with a broom into the trash can by hand.

3. While sweeping the grass, carefully clean up the garbage under the hedge.

4. Every morning, morning, afternoon, each cleaning more than once, every hour cycle cleaning, keep clean.

5. Visually, there is no garbage, no peel, no beverage cans, no garbage and sundries such as stones over 3cm, and the number of cigarette butts is less than 100m2.

Four, scattered water slope and drainage ditch cleaning

Keep the drainage ditch unblocked and the apron slope clean. Operating procedures, standards and precautions are as follows:

1. Sweep the silt, peels, scraps of paper and other rubbish on the apron slope with a broom.

2. Clean up the sludge, scraps of paper and other rubbish in the drainage ditch with a plastic broom, and unplug the weeds growing in the ditch to ensure the smooth drainage ditch.

3. Use shovels and wire brushes to remove stains and mosses dripping from air conditioners on aproll slopes and walls.

4. Wash with detergent first, then rinse with clear water. Check it again and scrape it carefully with a shovel if it is not clean.

5. Visually clean, without stains, moss, garbage and sand.

6. Where there is dripping air conditioning, scrub it once a week, and clean the apron slope and drainage ditch more than three times a day.

Five, sculpture decorations, billboards, signs and billboards clean.

Keep the sculpture decorations, billboards and signs clean. Operating procedures, standards and precautions are as follows:

1. Cleaning of sculpture decorations: prepare tools such as long-handled plastic brooms, rags, detergents and ladders, and clean the dust on the decorations with brooms. People stand on the ladder and wipe it from top to bottom with a wet rag. If there is a stain, apply detergent to the stain, wipe it with a rag, and then wash it with water. Stainless steel decorations should be operated according to the cleaning and maintenance methods of stainless steel.

2. Cleaning of the publicity column: wipe the inside and outside of the publicity column with a rag, scrape the glass with glass, and operate according to cleaning the glass doors and windows.

3. Cleaning of billboards and signboards: When there is advertising paper, you need to tear it off first, then wipe it from top to bottom with a wet rag, and finally wipe it with a dry rag.

4. Billboards should be cleaned once a week, indoor signboards should be cleaned once a day, and sculpture decorations should be cleaned once a month. After cleaning, check whether there is no stain or dust.

5. Precautions: place the ladder smoothly, and people should not climb the decorations to prevent people from falling; When cleaning the glass of the publicity column, be careful to scratch your hands; When using cleaning tools, don't damage the object to be cleaned.

? Six, fountain cleaning

Keep the fountain clean inside and outside. Operating procedures, standards and precautions are as follows:

1. Normal maintenance

Ground cleaners use fishing nets to salvage and clean the floating objects on the surface of fountains every day.

Regular cleaning

(1) Open the drain valve of the fountain to drain water. When the pool water is drained to 1/3, the cleaning machine enters the pool for cleaning.

② Brush the pool tiles from top to bottom with a long-handled hand brush and a proper amount of detergent.

③ Wipe the moss and dirt on the surface of lamps, pumps, water pipes, nozzles and wires in the pool with a towel.

(4) Drain the sewage in the pool and mop the bottom of the pool.

⑤ Inject fresh water, put proper amount of copper sulfate to purify the water and clean the ground stains around the pool.

3. Standards

Visually, the pool water is crystal clear, the water surface is free of sundries, there is no sediment after washing the bottom of the pool, and there is no stain on the edge of the pool.

4. Preventive measures

① Please disconnect the power supply when cleaning.

(2) When scrubbing the wires, the lighting should not be too strong to avoid damage.

(3) When cleaning, don't swing the nozzle, so as not to affect the ornamental effect of water spraying.

(4) Pay attention to anti-skid and fall prevention.

Seven. Cleaning and maintenance of stainless steel

Keep the surfaces of medals, signs, billboards, sculptures and other stainless steel products clean and free from oxidation. Operating procedures, standards and precautions are as follows:

1. Wipe the stainless steel surface with a solution mixed with neutral detergent, and then wipe the water drops on the stainless steel surface with a lint-free towel.

2. Wipe the stainless steel surface with a little stainless steel oil on the towel, or spray it directly on the stainless steel surface with a nozzle.

3. Then wipe with a lint-free dry towel.

4. Visually, the stainless steel surface is free of stains and dust, and the surface is bright and reflective.

5. Stainless steel oil should not be applied too much.

6. When cleaning up tall sculptures, safety protection should be done to prevent casualties.

Eight, septic tank cleaning

Make sure the septic tank is clear. Operating procedures, standards and precautions are as follows:

1. Open the septic tank cover with an iron hook, and then stir up the debris caking layer in the septic tank with a long bamboo pole (8m).

2. Drive the dung suction truck to the construction site, put on dung suction hoses (5 meters long, 3) and put them into septic tanks.

3. Turn on the switch of the dung suction car to suck out the dung until the dung turning group in the septic tank is sucked up to prevent the clothes of the construction site and passers-by from being dirty.

4. Cover the manhole cover of septic tank, and rinse the work site and all tools with clean water.

5. Clean it once a year, and the primary pool will remove 90%, the secondary pool will remove 75%, and the tertiary pool will remove all hard surfaces. 6. After cleaning, visually observe that there is no sediment floating on it in the well, and the entrances and exits are unblocked to prevent sewage from overflowing the ground.

7. The manhole cover of septic tank is opened for 10 ~ 15 minutes, and personnel are not allowed to stand by in the pool to prevent personnel from being burned by biogas fire.

People should not work in the swimming pool to prevent people from being poisoned or falling into the water.

9. After the manhole cover of septic tank is opened, the staff can't leave the site. After cleaning, cover the manhole cover to prevent pedestrians or children from falling into the well.

Nine, garbage pool (box) cleaning

Keep garbage pits and bins clean. Operating procedures, standards and precautions are as follows:

1. Shovel the garbage in the pool into the cart with a shovel, sweep the remaining garbage with a broom, open the water valve, and rinse the inside and outside of the pool with water once.

2. Sprinkle decontamination powder or washing powder on the tiles inside and outside the garbage pit and at the door of the garbage pit, and scrub the stains with a rubber brush.

3. Dredge the drainage channel of garbage pit and clean the surrounding cement surface.

4. Open the water valve, flush the inside and outside of the garbage pit with water, and scrub with a broom or rubber brush at the same time, so that there is no sewage around the garbage pit.

5. Close the water valve, take back the water pipe and lock the iron gate of the garbage pit.

6. After cleaning up the garbage in the trash can or dustbin, move the bucket box to a place with water, rinse it with water first, then pour a little detergent to scrub the stains, then rinse it with water and move it to its original place.

7. Visually, there are no stains and no advertising paper. Remove and clean it twice a day, and clean the garbage pool and box with detergent once a week.

Ten, garbage removal and garbage transfer station cleaning

Keep the garbage transfer station clean and in normal use. Operating procedures, standards and precautions are as follows:

1. Garbage is collected, loaded and transported to the garbage transfer station before 8:00 every morning. Two people work together. One person pulls another person to push the garbage truck onto the work platform, pull open the back door of the trolley and pour the garbage into the garbage compressor. The operator presses the green button compression switch of the compressor car to clean up the ground garbage and install the compressor car.

2. Clean the ground and walls of the transfer station.

3. Wash the passage outside the transfer station and the ground with water, and scrub the greasy places with detergent or detergent. For drains, put 4. In the ditch with a sprayer?

6. Visually, the garbage station is clean inside and outside, with no obvious garbage, no accumulated water in the ditch and no peculiar smell.

7. Nissan Nissin 100%.

8. When dumping garbage, don't step on the garbage in the car to prevent accidents.

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