Work plan of property cleaning supervisor week

Over the past XX years, under the guidance and strong support of the company's leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", the company's management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality first", taking "improving the level, creating benefits and building brands" as the company's development goal, and through the joint efforts of all employees in the department, "service first" Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work in XX years.

1. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.

At present, there are 0/4 employees/kloc, and 9 people have left and transferred jobs this year ().

Among them, the reservoir area was transferred 1 person, and 8 people left their jobs.

Step 2 cultivate

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

3. Clean working mode.

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7f- 16f, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards.

In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.

4. Completion of cleaning work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily sanitary maintenance of the public areas of the building.

(3) Complete the land reclamation of the newly settled floor.

(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.

(5) Complete the removal of construction waste.

(6) Finish the second cleaning of the external wall of the building.

(7) Complete the peripheral ground scouring work.

(8) Clean the b 1 parking lot twice a month. (Not responsible for daily cleaning)

(9) Complete special cleaning service. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor.

extreme

A, cleaning personnel according to the working hours of the administrative logistics department system for daily cleaning work;

2. Be responsible for the sanitation and cleaning of corridors, elevators, elevator rooms, tea rooms and other public places in the company's office area, keeping all public places clean and tidy, the ground clean, free of dust and sanitary corners, and dragging them four times a day and one week with soapy water;

3. Be responsible for cleaning the conference room and VIP room before and after the meeting;

Four, responsible for cleaning the floor of the independent office, cleaning up the garbage in the office and public corridors, cleaning spittoons;

5. Keep the surfaces of stair handrails and window sills in public places clean and smooth, twice a day, and keep the environment beautiful;

Six, keep all the glass windows in public places in the line of sight without dust, cobwebs, traces, wipe more than once a week.

Seven, the sink without soap, stains, dirt, do often wipe, keep the surface smooth;

Tisso

Property management companies should make daily, weekly, monthly, quarterly and annual cleaning plans. For example:

Daily cleaning work

(1) The roads in the area (building) shall be cleaned twice and all day;

(2) Green belts (buildings) in the region, such as grasslands, flowers and trees, shrubs and architectural sketches. , should be cleaned once;

(3) Wipe the floor of the elevator room of the building twice, and wipe the surrounding fender again;

(4) The stairs and corridors on all floors of the building shall be cleaned once, and the handrails of the stairs shall be wiped once;

(5) Collect the domestic garbage generated by each household and dump it in the garbage bin, and transport it to the designated place.

Weekly cleaning work

(1) The public corridors on all floors of the building should be towed once (mainly for high-rise buildings, several floors can be towed one day and all floors once a week);

(2) Clean the merchant's mailbox once;

(3) The roof (including podium and carport), patio and ditch should be cleaned once.

Monthly cleaning work

(1) Remove dust and cobwebs from the ceiling once;

(2) Wipe the ordinary glass window of each aisle once (wipe several layers every day, and ensure that all of them are wiped once within one month);

(3) Clean the lampshades and street lamps of public corridors once.

In addition, the glass curtain wall of the building is planned to be wiped once a month or every quarter; Granite and ground stone exterior walls are planned to be cleaned once a year; Generally, the cement exterior wall is planned to be brushed once a year.

Periodic inspection

Property management companies can fix the specific contents of daily, weekly, quarterly and annual cleaning work in the form of record statements, so as to arrange work and conduct regular inspections.