What obligations should the property perform in the early management of the property?

The so-called "pre-property management" refers to the property management from the date when the house is sold to the date when the property management contract signed by the owners' committee and the property management enterprise takes effect.

Early stage of property management

Property management in the eyes of ordinary people is tantamount to "commodity after-sales service". Its work is often carried out after the owner moves in. The content of the work is the daily maintenance of the property in the process of use and the handling of damage caused by various unexpected factors. This understanding holds that property management is equivalent to "after-sales service". In fact, property management is not included in the design and construction. To a large extent, in the future, property management will bear the responsibility of all kinds of hidden dangers left by developers and construction units in the preliminary work in the face of properties that they are not familiar with at all. The contents of pre-property management are as follows.

(a) to undertake property inspection

Undertaking inspection is an important content of early property management of property service enterprises. In addition to going through the normal inspection procedures with the property construction unit, the property management personnel should also be familiar with the planning and construction of the community, understand the layout of different units, and understand the construction of supporting facilities in the community, so as to facilitate the owners to inquire. Secondly, the property service enterprises should send people to accompany the owners to see the house, find the defects of indoor water and electricity, doors and windows, walls and floors in time, answer the questions raised by the owners, and record the existing problems so as to make rectification. The water storage test shall be conducted again in front of the owner. If there is no problem, please ask the owner to sign it, so as to prevent the owner from leaking down due to man-made damage during decoration.

(2) Owner's occupancy and decoration management

Owners' occupancy and decoration management is another important work of property management in the early stage, and it is also an important link that is easy to cause complaints. If it is not good, it will happen. The realty service enterprise shall make a careful plan before the owner moves in and decorates, and publish the rules and requirements that the owner must abide by on the wall so that the owner can understand and implement them.

(3) Pre-sanitation and cleaning

Pre-cleaning is an important part of residential property management, and the methods and tasks of pre-cleaning should be determined according to the charging standard.

(4) Safety precautions in advance

In the early stage of property management, we should first pay special attention to security measures against theft. Due to the large number of people entering and leaving the community, the supporting facilities for community safety prevention are not in place, and it is easy for some thieves to take advantage of it. Therefore, it is necessary to strengthen the number of inspections in the community and make inspection records. Once suspicious circumstances are found, they should be handled in time and reported to the police in time. Second, the personnel entering and leaving the community should be registered in time, and the certificates of personnel entering and leaving should be decorated to prevent idle personnel from entering the community. Third, we should make full use of the existing security measures, such as security doors, windows and electronic intercom doors. , reduce the probability of theft. Fourth, we should pay special attention to the control and guidance of vehicles entering and leaving the community, especially all kinds of vehicles carrying decoration materials, which should be loaded and unloaded in time to avoid long-term detention, so as to reduce the traffic pressure and maintain the living order of the community.

(e) pre-relationship coordination

Contradictions in the early stage of property management are relatively concentrated, such as housing quality problems, unfulfilled contents of the purchase contract, imperfect supporting facilities in the community, and public order problems in the community. Even the neighborhood disputes caused by decoration need to be solved by the property service enterprises. Most of these contradictions are not caused by the property management company, nor can they be solved by the property management company, but the owners think that the property management company should be responsible for solving the property management fee. In this regard, the property management company can neither shirk all contradictions to the property construction unit, thinking that it has nothing to do with itself, nor can it make a big commitment to solve it. Property service enterprises should first distinguish the nature of the problems reflected by the owners, clarify the situation and do a good job of explanation, so that the owners can know the truth and solve the handling procedures.

In addition, the previous property management activities also involved many government and social related departments. Such as urban water supply, power supply, gas supply, heating and other public institutions, municipal, sanitation, transportation, public security, fire protection, industry and commerce, taxation, price and other government management departments. The realty service enterprise shall analyze the functions of relevant departments and units and the relationship with the realty management project, determine the contents of communication and coordination with all parties, and establish communication and coordination channels. Establishing a good cooperative and supportive relationship through communication and coordination is not only conducive to the development of early management, but also lays a good foundation for normal management in the later period.

(The above answers were published on 2013-04-11. Please refer to the actual situation for the current relevant procurement policies. )

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