Job Recruitment Website - Property management - How to reply to the complaints of community owners that greening workers curse the property?
How to reply to the complaints of community owners that greening workers curse the property?
1, stay calm, don't be influenced by emotions, and respond with a rational and objective attitude. You can reply something like "I understand your dissatisfaction and we will try our best to improve the service quality." I hope you can give us some time and opportunities. "
2. Explanation: If the owner has misunderstanding or doesn't know the relevant information about the greening work, he can patiently explain the responsibilities and restrictions of the property and provide explanations of relevant policies and regulations.
3. Express concern and understanding for the owner in the reply, promise to improve the quality of property service, and respond to the owner's dissatisfaction and complaints.
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