Summary of key property work at the end of the year

A period of work ended inadvertently. I believe that everyone has gained a lot since this time. Let's sum up our past achievements into a work summary. So is it really difficult to write a work summary? The following is my summary of the key work at the end of the year. Welcome to reading. I hope you will like it.

Summary of key property work at the end of the year 1 1. Public environmental sanitation supervision.

Strictly implement the health examination system. Once the environmental cleanliness of the building is found to be insufficient, it will immediately issue a notice of non-conformity or a warning notice to the outsourcing unit. Those who fail to take corresponding actions will report the situation to the leaders. The original outsourcing unit (XX Cleaning Service Co., Ltd.) has not completed the rectification after repeatedly issuing the Notice of Non-conformance and the Notice of Warning. The Property Department actively cooperated with the Management Office to replace the outsourced cleaning unit on June 5438+February/KLOC-0. The new cleaning unit (XX Property Management Co., Ltd.) is understaffed, which affects the cleaning of the building. On June 5438+1 October1the management office changed the cleaning outsourcing unit (Yuan Hang cleaning service co., ltd) again. During the replacement of cleaning units, the property management department successfully completed the handover work and fulfilled the supervision work.

Second, handle complaints and opinions.

The property management department accepts complaints. There were five complaints about service work in xx, and the property management department paid an annual return visit to all five complaints on February 26th, 65438 (one of them was unsuccessful due to difficulties in contacting the owner). The results of the annual return visit are very gratifying, and the owner expressed satisfaction and support for the work of the management office.

Third, file management.

Due to the particularity of the historical background of Guo Long Building, under the guidance of the leaders, the property management department gradually improved the information of enterprise owners: (1), and classified and filed the old documents; (2), update the owner (household) information; (3) manage all kinds of contract documents; (4), print and archive files. With the guidance of leaders and the cooperation of various departments, the property department has completed the task of summarizing the information of building owners, which has brought certain convenience to the management of the building.

Fourth, project follow-up.

When the property management department receives the owner's help or comments on the project, it will issue the project list in time and follow up the project progress. The Property Management Department shall issue an internal coordination sheet for some public projects and follow it up. In the process of following up the progress of the project, the property management department should do a good job of answering questions and returning visits, and supervise the engineering department to complete the process tasks. If the project is not completed in time, coordinate with the director of engineering department and report the situation to the leader in time.

Five, departmental coordination and supervision.

Implement the departmental supervision system and coordinate the work between departments. When the department is unqualified, communicate with the department head in time and issue relevant documents at the same time. If the phenomenon is repeatedly coordinated and fruitless, report to the leader in time. When receiving an important task that requires inter-departmental cooperation, timely issue a "departmental notice" and do a good job in various preventive work.

Sixth, official document writing.

When receiving the notice or holidays, timely release the warm tips, notices and other official documents on the bulletin board, and transmit the information of the management office to the majority of business households.

Seven, the management fee collection work.

The property management department is responsible for collecting monthly management fees. In xx years, under the guidance of leaders, the property management department completed the collection of management fees well. The payment rate of the office building in that month reached100%; There are 3 households who owe property management fees for more than xx years and half a year. The Property Department is responsible for reporting the management fees to the leaders at the end of every two months.

Eight, warehouse and advertising space management.

The property department is responsible for the rental and charge management of warehouses and advertising spaces.

Over the past year, although the property department has made some achievements, it has also made many mistakes. This has a lot to do with my experience and ability. In the future, I will work harder and strive to improve myself, and complete the work of the property department with a modest attitude and full enthusiasm.

Summary of key work at the end of the year 2 Since I transferred to the Property Management Office in June, 20xx, I have tried my best to adapt to the new working environment and post of this unit, study with an open mind, work hard and do my duty. I feel that I have successfully completed all the tasks. The following is my work status report:

First, consciously strengthen study and strive to adapt to work.

This is my first contact with property management, and I don't know much about the responsibilities of comprehensive administrators. In order to adapt to the new work and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on post learning to improve, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended the meeting. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect the service fee regularly according to the service fee agreed by the company, the owner and us. The annual service fee of 200X has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the director of the management office in charge of financial management. In the aspect of recurrent expenditure, purchasing, consumption and supervision are strictly controlled to prevent extravagance and waste, and some reasonable suggestions are put forward.

(2) Take the initiative to do a good job in copywriting management. I have been mainly engaged in office work for the past six months, and I am quite sure of copywriting management. I have mainly done the following two tasks: First, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is my first job. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

In the past six months, I have done a lot of work and achieved good results. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible;

(2) Only by actively integrating with the masses and handling the relations in all aspects can we continue to do a good job in the new environment;

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we perform our financial duties well;

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to lack of work practice and relevant work experience, the work of 20xx has the following shortcomings:

(1) I don't know enough about the agreement materials of property management service fees, and my personality is that I don't know enough about some previous fees;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and the greening management of residential areas should be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work of 20xx, in order to do a good job in the new year, the following aspects are highlighted:

(a) do a good job of coordination with the company and the owner, and further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in the greening and maintenance of the community.

Summary of key work at the end of the year. Under the correct guidance of the company's leaders and the active cooperation of all departments of the real estate company, I have successfully completed the work tasks throughout the year in the spirit of honesty, enthusiasm, patience and meticulous service. The work of the past year is summarized as follows:

First, pay attention to efficiency and service.

The economic benefits and service quality of property companies are complementary and inseparable. Good service quality can promote the smooth collection of property fees. On the contrary, it is not. This year, as the owner of Ming Ze Garden Community is a new tenant, the property fee is actually mandatory. From the perspective of the long-term development of property management companies, in line with the purpose of serving the owners, and in order to reduce the difficulty of collecting property fees in the future, I will strengthen service management, improve service quality, and let employees establish service concepts and service awareness. Specific performance in:

1, warmly and patiently receive the owner's complaints, and make records, replies, return visits and feedbacks.

2, timely maintenance, maintenance in place.

3. Do four noes at work: just don't laugh, lose your temper, say you don't care, and procrastinate. Over the past year, through the unremitting efforts of all the staff of the property management company, the owners of Ming Ze Garden Community have changed from initial suspicion, distrust and opposition to understanding and supporting our work, and established a good communication bridge with the staff of the property management company, which is a reward for our sincere service and an affirmation of our work.

Second, pay attention to management and training.

As the leader of a department, besides the ability of communication and coordination in daily work, it is more important to reflect the management mode, method and strength. In the property management company, most of our employees are young people. In management, I pay attention to teaching students in accordance with their aptitude and personalized management. According to their different personalities and abilities, their division of work is also different.

Third, focus on innovation and effectiveness.

The implementation of the office building property management project of Tiexi Branch of Shenyang Administration for Industry and Commerce has created a new field for the development of Xincheng New Property Company. The promulgation of the national property management regulations has further strengthened the implementation of bidding projects in property communities and provided a good competitive environment for the development of property companies.

Looking back on the past and looking forward to the future, I am full of confidence in the development prospects of Xinzhongcheng Property Company. But in the future work, I will also foster strengths and avoid weaknesses, overcome impatience in my work, seek development and innovation in adversity, and lead all the staff of the property company to paint a gorgeous rainbow for the future of the joint-stock company.

Summary of key work of the property at the end of the year: 4 20xx year 10, 5 October, 10, xxx property moved to xx Qianhu campus. Since the beginning of this school year, Qi Xin, the staff of our institute, has made concerted efforts, worked hard and made innovations, further improved and improved the management and service quality of the company, and achieved gratifying results: an excellent property management team, scientific management mode, advanced management concepts and methods, and strict quality standards and. Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

strategic planning

Strategically change the concept of property management.

Since the establishment of Tian Jian Property, the management concept has undergone a profound change from "management" to "service", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "serving and educating people and putting the owner first". During the development of Tian Jian property, the concept of serving the owners and users has been extended and widely praised, even though it has encountered severe challenges from the internal and external environment. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

brand building

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

First, take effective measures according to ISO system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has been aiming at passing the audit of ISO9000 and ISO 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

Second, form a quality system centered on customer satisfaction.

Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

Third, establish the goal of zero defect of the ship's property.

After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

inner management

I. Human resources

Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.

At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.

Second, rules and regulations.

At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.

Third, maintenance

At the beginning of students' occupancy last year, four student apartments were built at an extraordinary speed due to the hasty construction period, but the houses built at a high speed made it difficult to maintain after taking over. Since last year, our technical maintenance department has received maintenance requests from more than 4,200 teachers and students. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our office has promised to realize the service promise of "minor repairs will not last overnight, and major repairs will not last three times", but because various facilities are still under warranty, our company is still unable to complete many maintenance projects. However, our company still tries our best to repair it, especially the wiring disorder between bedrooms in the apartment. When the repair shop broke down, it took our company's maintenance personnel six days and six nights to make all the adjustments, and solved the complaints of teachers and students with practical actions. Recently, our company has replaced more than XX lamps and cannons, more than 300 faucets and dozens of flushing valves in four apartments in one breath, making the maintenance rate of supporting facilities in apartments reach over 98%.

Fourth, safety.

1 and XX years, with the concerted efforts of Qi Xin, all security personnel, the safety precautions for teachers and students were successfully completed. However, with the gradual deepening of the work, our company's safety deficiencies and defects are gradually exposed, such as poor supporting facilities, low quality of personnel and insufficient professional knowledge. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised the external image of my security guard to a new height.

2, safety work always implement the policy of school leaders loose outside and tight inside. Because of the special time and environment of the school. Our company strictly implements the visitor registration system and the voucher access system. Since last year, our company has registered more than 50,000 visitors, ensuring the safety of student apartments.

In self-management, the security guards of our company insist on holding a short meeting every day and once a week to exchange and review. In addition, carry out professional knowledge training. Since last year, * * * has conducted six professional knowledge trainings, two fire-fighting knowledge studies and more than one month of military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system were implemented. Reward excellent players and punish poor players.

4. In the management of foreign personnel, the security department of our hospital strictly controls the floating personnel, implements the system of visitor registration and seizure of valid documents, and patrols irregularly to ensure the safety of students' lives and property in the apartment. At the same time, due to more pre-construction, we also dealt with illegal structures, standardized the control of visiting vehicles, and created a safe, quiet and elegant student apartment environment.

Verb (abbreviation for verb) clean.

1, the cleaning department of our company can basically complete the tasks assigned by the company, seriously abide by the rules and regulations of the company and the management office, strictly implement the cleaning procedures, and clean the hall, bathroom and corridor of the apartment. Around the clock. Clean dustbins, handrails, doors, etc. All-weather, and clean up the garbage in time to create a clean living environment.

2. Our cleaning department implements strict assessment methods, adopts teacher-student supervision system and grading system, and implements it four times a month to ensure the work intensity. At the same time, mutual supervision is implemented, that is, security personnel supervise the work of cleaning personnel, and cleaning personnel also supervise the working status of security personnel. In this way, the two sides can restrict and encourage each other. It has also achieved remarkable results.

Other aspects of intransitive verbs

Since last year, we have found two mobile phones, nine wallets, 1000 cash, more than 200 campus cards, and many clothes and shoes. It has been well received by teachers and students. At the same time, our company also implements convenience service, provides pump, lets students pump and unlock the door for free, sends sick students to the hospital for 8 times, and climbs the window to open the door for students 10 times.

message communication

In the past year, our company's information communication has experienced a great leap from blank to perfect. At present, our company has the following channels to communicate effectively with teachers and students:

1. Set up a suggestion box in each building to let teachers and students have opinions on our work or attitude.

2. Issue consultation forms. We issue consultation forms to relevant institutions of the school so that they can supervise and guide our work.

3. Hold a student symposium. Since last year, our company has held six student symposiums, from which we got valuable opinions and suggestions. In the future, our company will continue to hold such meetings.

4. Publish the complaint telephone number. If teachers and students are dissatisfied with our employees, they can directly call our management office to complain, and we strive to give teachers and students a satisfactory answer.

5, establish a return visit system, resolutely implement the return visit time is not more than 24 hours.

6. Establish an interview complaint system. If the teachers and students are not satisfied, they can complain directly to our management department, and our management department will reply to the teachers and students as soon as possible, and the response time will not exceed 12 hours.

usability

All along, our company has been adhering to the principle of "customer is God" and "owner is supreme", based on "all for you, all for you" and implementing smiling service. Striving for your business is our business, your little things are our big things, and your satisfaction is our eternal pursuit. Dedicate yourself to your duties and serve teachers and students.

Concluding remarks

We know that although we have made remarkable achievements this year, we are also deeply aware of our shortcomings. The company's lack of professionalism, single mode of operation and high cost will be our fatal weakness and defect. However, we also know that this is the starting point of our struggle. In the new school, we will learn lessons, sum up experience, learn from others' strengths, improve the professional level, improve the quality of property management, meet the requirements of owners and users, and realize the take-off of Skyboat Property.