Property management practice test questions and answers

Real estate project leader actual combat simulation test questions

First, multiple choice questions

1. The establishment of a property service enterprise shall comply with ().

A. the owners' meeting approved B. the administrative department for industry and commerce registered.

C. Approved by real estate management department D. Approved by residents' committee

2. In the maintenance of property, houses, facilities and equipment, () should be placed in the most important position from beginning to end.

A. Safety management B. Planned maintenance

C. Maintaining and increasing the value of property D. Reducing energy consumption

3. The property management review committee is composed of representatives of the tenderee and property management experts, with an odd number of members () or more.

A.3B.5C.7D.9

4. A property service enterprise has the first-class property management qualification, and the current situation is as follows: ()

A. The registered capital is RMB 6 million;

B There are 40 property management professionals and full-time management technicians in engineering, management and economics. Among them, there are 25 people with intermediate or above titles, and the business leaders of engineering and finance have corresponding professional intermediate or above titles;

C. Property management professionals have obtained professional qualification certificates in accordance with relevant state regulations; D. Manage more than two types of properties: 6,543.8+0,000 square meters of multi-storey houses; 400,000 square meters of high-rise residential buildings

Which of the above does not meet the qualification requirements of first-class property management?

5. Wrong deratization method: ()

A. Chemical deratization B. Trapping deratization C. Instrument deratization D. Biological deratization

6. The reference to fire protection system does not include ()

A. Public order management service system B. Formulate fire control requirements and inspection system C. Formulate fire control facilities and equipment management system D. Formulate fire alarm and fire emergency treatment system.

7. () refers to the possible losses caused by uncertainty in the future, and it is the possibility that the income or result deviates from the expected value or average value.

A. Risk B. Property management risk

C. Risk management D. Early intervention of risks

8. Which item is not included in the operating cost of the property service enterprise? ()

A. Direct labor cost B. Indirect labor cost

C. Direct material cost D. Indirect cost

9. The following are not included in the scope of file collection during property acceptance: ()

A. ownership data file b technical data file

C. Owner's decoration archives D. Acceptance documents archives

10. Which of the following does not belong to the four aspects that should be paid attention to when punishing employees: ()

A. the punishment should be timely. The punishment should be appropriate.

C. the punishment should be reasonable. The punishment should be consistent.

1 1. The communication between the realty service enterprise and the construction unit is mainly concentrated in the stage (), with the emphasis on undertaking the acceptance and handover of the property and handling the problems left over from the project.

A. Early intervention B. Normal property management

C. Pre-property management D. Decoration and occupancy

12. Among all kinds of documents applicable to property management, the most normative document is ().

A. Administrative documents B. Institutional documents C. Etiquette documents D. Meeting documents

13. Before calculating the intact rate and dangerous rate of the house, () evaluation must be carried out first.

A. Dangerous houses B. Equipment intact grade

C. Building integrity grade D. Building quality grade

14. The following contents that do not belong to the vehicle management measures and requirements for property management are ().

A. Establish and improve the vehicle management team B. Vehicle access management

C. Patrol management of fire-fighting equipment D. Vehicle parking management

15. The following are not the characteristics of the property service contract: ()

A. Management standardization B. Discipline particularity

C. Government supervision D. Personal normalization

16. The composition of property service cost or property service expenditure generally does not include ().

A. Manage the salary, social insurance and welfare expenses of service personnel as required.

B. Daily operation and maintenance expenses of the parts, facilities and equipment used by the property.

C depreciation expense of fixed assets occupied by property management companies

D. cost of cleaning and sanitation in the property management area

17. () refers to the personnel adjustment activities in which employees ask to leave their current posts, terminate their labor contracts with enterprises and resign from their jobs.

A. resign B. dismiss C. dismiss D.

18. The following statement about asking for instructions is wrong: ()

A.we must insist on asking for instructions one by one.

B. The request for instructions shall not be sent to the subordinate units without approval.

C. If you need to ask for instructions from two superior units at the same time, you can only adopt the method of one master and one deputy, and you can't submit them in multiple places, so as not to cause misunderstanding and delay the work. You can go over your head and ask for instructions.

19. The role of property management in public order is ().

A. guarantee and guarantee the personal and property safety of the owner.

B. provide management assistance services of a security nature.

C. Accompany public security organs to perform public security management functions.

D. personal and property safety insurance of the owner.

20. Property management risk types do not include: ().

A.b. Risks of early property management

C. Risks in daily management D. Risks in contract execution

The purpose of 2 1 () is to know whether the applicant has the basic knowledge and professional knowledge necessary for the job.

A. Interview B. Psychological test C. Knowledge test D. Labor skill test

22. Property service enterprise assessment procedures do not include ().

A. Determination of work analysis and evaluation cycle

B. Weigh the results and adjust the assessment scores.

C scientifically classify the assessment indicators, organize the implementation of the assessment and confirm the assessment results.

D, establish evaluation institutions and set corresponding evaluation index weights.

23. The success or failure of the customer satisfaction survey process depends on () first.

A. Implementation steps of investigation B. Cooperative management of heritage

C. Survey data D. Survey plan

24. The two books in the project planning drawings are ().

A. residential quality guarantee and instruction manual

B. Housing quality assurance and environmental pre-assessment.

C. environmental pre-assessment and detailed planning description

D. Instructions for use and detailed planning

25. The following statement about emergencies is wrong ().

A. In case of emergency, the enterprise should try its best to control the deterioration and spread of the situation and return to normal in the shortest time.

B. After an emergency, the management personnel should conduct unified on-site command, arrange scheduling and avoid confusion.

C. In case of emergency, managers should not take a negative, evasive or even evasive attitude.

D due to the urgency of dealing with emergencies, new losses may not be considered.

26. In order to achieve a special purpose or solve a special problem, the training for employees is ().

A induction training b knowledge and ability training for employees at the operational level

C. Special training D. Knowledge and ability training for managers

27. In termite control, the method of killing termites by using natural enemies or germs of termites is called ().

A. Drug killing method B. Nest digging method

C. Trapping method D. Biological control method

28. The realty service enterprise appointed middle-level management cadres, should use ().

A. Order B. Decision

C. Notification D. Notification

29. The following does not belong to the main risk source of property management bidding is ()

A. risks of tenderee and property subject to tender

B. Risks of bidders

C. Risks from the market

30. The issuance and management of the qualification of the third-level realty service enterprise shall be the responsibility of ().

A. the real estate department of the people's government of a municipality directly under the central government or a city divided into districts

B. The real estate administrative department of the provincial people's government

C. Ministry of Construction D. Real Estate Department of Municipal People's Government

3 1. The Contract Law of People's Republic of China (PRC) stipulates that the notice of cancellation of an offer shall reach the offeree on ().

A. Before the formal contract is concluded by both parties. B. Before the offeror actually performs the contract. C. Before the offeree sends the acceptance notice.

D, after the offeree sends the acceptance notice, but before the actual performance of the contract.

32. Decoration causes pipeline blockage, water leakage, water and electricity cut off, damage to articles, etc. in adjacent houses. () Responsible for repair and compensation.

A. Property construction and construction unit B. Decoration worker

C. Construction unit D. Property service enterprise

33. Property archives safety management does not include: ().

A. the file itself is not damaged or lost. It's not illegally copied.

C. not being illegally consulted and disseminated. D. not being borrowed at the same time.

34. Fire control management is an important work of public security management service. In order to do a good job in property fire safety management, property management companies should focus on strengthening the fire safety knowledge education and safety inspection of owners within their jurisdiction, establish voluntary fire brigades and improve the fire management system. The work that does not belong to this scope is ().

A. equipped with the most advanced fire fighting equipment

B. Strengthen the improvement and maintenance of fire fighting equipment and facilities.

C conduct daily inspection, weekly inspection and monthly inspection of fire fighting equipment and facilities.

D. Assign inspectors to conduct unscheduled surprise inspections on safety work.

35. Under the condition that the equipment is running or basically not disassembled, the advanced information collection and analysis technology is used to master the running state of the equipment and determine the cause and location of the fault. This technology is called fault diagnosis technology.

A. Future state of forecasting and forecasting equipment B. Possible consequences

C. Analysis of maintenance methods D. Organization of maintenance plan

Second, multiple choice questions

36. Property management income mainly includes ().

A. Property management fee income B. Service income of public institutions

C. Income from property leasing D. Income from paid special services

E. Property management income

37. Typical emergencies include ().

A. Fire alarm B. Gas fuel leakage

C. Wear of elevator track D. Noise intrusion

E. power failure

38. The following are the key contents of the basic content of the property management plan: ()

A.b. Organizational structure and staffing

C. Cost measurement and cost control D. Personnel training and management

E. Formulation of management system

39. Common security systems for property management include () automatic distress system, gas automatic alarm system and patrol system.

A. Access control system, gate system B. Cable TV network system

C. Infrared automatic alarm system D. Closed-circuit television monitoring system

E. Automatic fire monitoring system

40. The property cleaning and hygiene management system takes the post responsibility system as the core, mainly including ().

A. Standard operating procedures B. Post operation quality standards

C. Clean quality inspection and preventive and corrective mechanism D. Employee code of conduct E. Work ticket system

4 1. Property decoration management includes () link.

A. decoration declaration and registration B. go through the formalities for commencement.

C. Decoration quality supervision D. Decoration quality warranty

E. Inspection and acceptance of decoration process

42. The six figures in the project planning drawings include ().

A.11000 general plan

B. General plan and green space plan

C. Road plan and vertical plan D. Engineering construction drawing

E. Comprehensive planning of municipal facilities pipe network

43. The main indicators of real estate, houses, facilities and equipment evaluation include ().

A. Floor area ratio B. Housing intact rate C. Dangerous room rate

D. Equipment and facilities intact rate E. Green coverage rate

44. Property service companies should pay attention to employee rewards ().

A. the organic combination of material rewards and spiritual rewards

B. The manager shall reward those who meet the reward standard immediately.

Different employees should get different rewards.

D. the degree of reward should be consistent with the contribution of employees.

E. the reward depends on the goal.

45. The realty service enterprise finds that the decorator or decoration construction unit violates the decoration management regulations, and shall take the following measures ().

A. discourage B. immediately stop water and electricity.

C. If it has caused factual consequences or refuses to make corrections, it shall promptly report to the relevant departments for handling according to law. D. confiscation of decoration construction tools.

E. Compensation for losses according to renovation contract

46. The property service enterprise organization requirements ().

A. Set according to scale and tasks B. Unified leadership and hierarchical management

C. Effective communication and vertical leadership D. Division of labor and cooperation

E. Streamlined, efficient and flexible

47. The preliminary participation in the completion acceptance stage includes ().

A after the completion of a single project, participate in the completion acceptance of the single project.

B grasp the acceptance situation, collect the existing problems and prepare for the property acceptance.

C. After the phased construction project is completed, participate in the phased completion acceptance.

D. After the project is fully completed, participate in the comprehensive completion acceptance.

E. participate in the owner's decoration acceptance.

48. Daily property management risks The risks arising from the owners' use of property and acceptance of services are ().

A. Risks caused by illegal decoration of property

B. Risks caused by property use

C. Risks caused by unclear legal concepts

D. Risks in the service of property management personnel

E. Risks in daily operation of property management

49. The construction and equipment maintenance plan is based on ().

A. Assessment indicators of maintenance personnel

B. Safety and environmental protection requirements

C. Maintenance cycle and interval of equipment and facilities

D. Use requirements and management objectives of buildings, equipment and facilities

E. technical conditions of buildings, equipment and facilities

50. The factors that should be considered in the calculation and preparation of property service fees are ().

A. Nature and characteristics of different properties

B. Project contents and requirements of property services

C. Depreciation of invested fixed assets and assets purchased with property fees D. Inflation factor E. Balance of payments, with a slight balance.

Third, the judgment question

5 1. Dismantle or change heating and gas pipelines and facilities without authorization, make corrections within a time limit, and impose a fine on the decoration enterprise. ()

52. In order to reduce the failure rate or prevent the deterioration of the performance of houses and equipment, the maintenance activities of houses and equipment are called preventive maintenance. ()

53. The basis for the implementation of public security management services is as follows: First, the relevant national laws and regulations should be taken as the criterion; Second, it should be based on the agreement of the property service contract. ()

54. In order to enhance the ability of enterprises to resist risks, special attention should be paid to eliminating hidden dangers in property management, and necessary tips and warning signs should be set at key positions in the service area to avoid accidents as much as possible. ()

Verb (abbreviation of verb) case analysis problem

Case 1. Miss Liu bought a second-hand house, and the original owner has lived there for five years. Soon after moving in, she found that there were cracks in the bathroom floor, the balcony windows could not be closed, the lights in the corridor were not bright, the walls of the corridor were covered with small advertisements, the walls were dark and moldy, the garbage in the community was piled up, rats, mosquitoes and flies were breeding, and many owners built illegal buildings privately. The noise and vibration of elevators often make people feel scared. Television advertising screens installed in elevators and lobbies play boring advertisements day and night, security guards on duty often leave their posts without permission and sleep on the job, vehicles in residential areas are parked and placed indiscriminately, fire-fighting facilities are often misreported, and fire-fighting stairs are covered with dust and debris. Miss Liu complained to the residential property service company, but the property company asked Miss Liu to pay the one-year property management fee owed by the original owner, and Miss Liu refused because she did not pay the original owner's arrears. At the same time, the property company also told Miss Liu that there was nothing she could do about these problems, because the property fees charged were too low, so Miss Liu could solve them herself.

Excuse me: 1. How should the property management company handle Miss Liu's complaint?

2. Which of these problems complained by Miss Liu need to be solved by Miss Liu herself? Why?

3. What projects need capital investment to solve these problems? How to solve the expenses (regardless of management costs such as labor and training)?

In view of these problems, please try to cite at least three management measures in combination with your work practice to improve the management service level?

5. Who should pay the property management fee owed by the original owner? Why? What means can the property company take to recover?

Answer the main points

1. Warm reception, analyze the causes of various problems and possible solutions one by one, and tell which problems should be solved by the property management company and which problems should be solved by Miss Liu herself, give a solution schedule for the problems solved by the property management company, and explain and understand the problems that cannot be solved for the time being.

2. The problem that Miss Liu needs to solve by herself is that there is a crack in the bathroom floor at home, and the balcony window cannot be closed due to deformation. The reason is: after the warranty period, the owner will solve it himself.

3. The lights in the corridor are not bright-the walls of the property fee are black and moldy-a small amount, the property fee; Large amount, special maintenance funds, piles of garbage in the community, rats, mosquitoes and flies breeding-many owners build illegal buildings privately for property fees-the advice is invalid, and the lawsuit is solved. The noise and vibration of elevators are often scary for property fees-minor repairs for property fees; If major or medium repairs are needed, special maintenance funds are often misreported as fire-fighting facilities-maintenance and property fees; Renovation, special maintenance funds.

4.a. Strengthen sanitary management and solve the problems of garbage and mosquitoes and flies; B, manage elevator advertisements, regularly determine the contents of advertisements, and solve the problem of misplacing advertisements; C. Strengthen maintenance and management to solve the problems of dim corridor lights and dark walls.

5. The property management fee owed by the original owner shall be charged to the original owner. The reason is: whoever enjoys pays. The property company may require the original owner to pay the property fee owed. If not, you can take legal measures to collect the property fees owed.

Case 2.22010 65438+February 2 1 A residential district in Chaoyang District, developed by a real estate development company in Beijing, obtained a sales license with a total construction area of 270,000 square meters. The development company selects a third party from the website of the Construction Committee to set up an evaluation agency to evaluate the property service fee, and entrusts all the special services to the A property service enterprise registered in Haidian. On August 1 1, the owners began to move in. On August 20 1 1, the first owners' meeting was held in Japan, and the owners' committee was elected, and a B property service company with first-class qualification was selected according to the resolution of the owners' meeting. The owners' committee signed a property service contract with the property service company B registered in Fengtai, and the contract was 2011.01.01.065438. The owners' committee informed the property service company A in writing, which should be 20 1 1.065438. After receiving a written notice from the owners' committee, a property service company refused to quit the property community, hand over the corresponding property management information and cooperate with the property handover inspection on the grounds that some owners were in arrears with property service fees. However, the second property company forcibly took over the community and began to provide property services. On June 2012 15, 20 owners of the top floor of the residential area found that their rooms were leaking in rainy days, so they jointly requested B Property Services Company to repair them for free. The second property service company said that this was caused by the poor service of the first property service company and should be responsible for maintenance. After that, the second property service company will no longer accept complaints from owners on this issue.

Please answer according to Beijing property management measures and related policies:

1. Who is responsible for the property services in the early stage? How is the period of pre-property service stipulated?

A: (1) A real estate development company in Beijing, as a development and construction unit, is the main body responsible for early property services. (2) The prophase property service period refers to the period from the date when the owner moves in to the date when all the owners and the construction unit complete the property handover.

2. Are the practices of the construction unit, the owners' committee and the property service company appropriate? Is there a reason why the property service company refused to hand over the house? Explain why.

Answer: (1) The improper practice of the construction unit is to entrust all services to the property service enterprises with Grade III qualification, because according to the qualification management measures of the Ministry of Construction, the property service enterprises with Grade III qualification cannot manage residential areas with a building area of more than 200,000 square meters. (2) The improper practice of the owners' committee is that the main body responsible for the early-stage property service is the development and construction unit, and the responsibility for the acceptance and handover of the early-stage property is all the owners, not the property service company B (except that all the owners entrust company B), and the owners' committee shall notify the construction unit in writing to accept this part of the property. All owners can entrust the selected property service enterprises to carry out inspection, and all owners and construction units can also entrust the property service evaluation and supervision institutions to carry out inspection. ⑶ The improper practices of a property service company are: 1. Beyond the level of qualification to undertake property management business; 2. The transfer shall not be refused. The reason for refusing to hand over the property is untenable. Article 27 of the Measures stipulates that the original realty service enterprise shall not refuse to handle the handover on the grounds that the owner fails to pay the realty service fee or disagrees with the owner's decision. If the owners do not pay the property service fee, they shall be urged by the owners' committee. If it fails to pay within the time limit, the realty service enterprise may bring a lawsuit to the people's court. (4) The improper practice of property service company B is that it should not be forcibly taken over. Article 27 of the Measures stipulates that if the original realty service enterprise refuses to withdraw from the management area, the new realty service enterprise and the owner shall negotiate with the original realty service enterprise for settlement. If negotiation fails, a lawsuit or application for arbitration shall be filed according to law, and it shall not be forcibly taken over.

3. Briefly describe the responsibilities of housing administrative departments, street offices and township people's governments in property management activities in combination with actual cases?

A: (1) The municipal housing administrative department is responsible for the supervision and management of the city's property management activities, and the district and county housing administrative departments are responsible for the supervision and management of property management activities within their respective administrative areas. According to the Measures of Beijing Municipality on Credit Management of Property Service Enterprises, the violation of laws and regulations of property service enterprises shall be scored by Chaoyang housing administrative department according to the standards and recorded in the credit information system: 1. Property enterprises beyond the level of qualification to undertake property management business, recorded 3 points, given a written warning, ordered to make corrections within a time limit. During the period of correction, you may not participate in the evaluation of property management demonstration projects and notify the housing administrative department of Haidian District. 2. For the realty service enterprise, the owner * * * agrees to hire a new realty service enterprise. Refused to quit, shall be ordered to make rectification within a time limit, 3 points. Those who fail to quit within the time limit will be fined 654.38+10,000 yuan, and 5 points will be recorded. 3. For service enterprise B, forcibly take over, give a written warning and order it to make corrections, 3-5 points. When the cumulative score of the property company reaches 5, the housing administrative department of Haidian District will interview the legal representative of the enterprise, give an administrative warning and check the qualification conditions of the enterprise. When the property company B scores 3 points, Chaoyang District Housing Administration will give a written warning and make rectification within a time limit. During the period of rectification, it is not allowed to participate in the evaluation of property demonstration projects, and the housing administrative department of Fengtai District is informed that after the cumulative score of the second property company reaches 5 points, the housing administrative department of Fengtai District will interview the legal representative of the enterprise, give an administrative warning and check the qualification conditions of the enterprise. (two) the "measures" stipulates that street offices and township people's governments shall assist, guide and supervise the establishment and activities of owners' congresses and owners' committees within their respective jurisdictions, and coordinate the settlement of disputes.

4.20 Is the maintenance requirement proposed by the owner reasonable? B Should the property service company be responsible for free maintenance?

Answer: (1) The above 20 items and the maintenance requirements put forward by the owner are reasonable, because the house has not exceeded the warranty period; (2) However, it is unreasonable for the above residents to ask the second property service company for free maintenance, because the maintenance responsibility of the house during the warranty period should be borne by the development and construction unit.

5. If you are the person in charge of Company B, how do you handle the owner's complaints?

Answer: Company B's practice is inappropriate: (1) The company should investigate the site, count the losses of the owner, and actively explain to the owner that the house will be guaranteed free of charge by the construction unit during the warranty period. (2) At the same time, inform the construction unit of relevant information in time (or suggest that the owner inform the construction unit in time), actively contact the construction unit for repair, and inform the owner of the progress at any time.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.