Which department should I look for if the residential property does not solve the problem?

If the residential property does not solve the problem, find the local housing management department. Due to the relevant provisions, the real estate administrative department of the people's government shall handle complaints in property management activities.

The solutions to the problem that property rights do not solve are:

1. The owner can report to the construction administrative department of the local government, the consumer rights protection association and the quality supervision department related issues such as community planning, real estate license handling and housing quality;

2. Bring an administrative reconsideration or lawsuit to the local real estate administrative department, and bring a civil lawsuit for breach of contract or infringement to the developer and the property management company;

3. According to the arbitration clause in the property management company or the arbitration agreement reached voluntarily after the dispute occurs, the dispute shall be submitted to the arbitration institution with management right, that is, the arbitration commission where the property management company is located for arbitration.

Legal basis: Article 48 of the Regulations on Property Management.

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

Article 46

The realty service enterprise shall assist in the safety work within the realty management area. When a safety accident occurs, the realty service enterprise shall, while taking emergency measures, report to the relevant administrative departments in time to assist in the rescue work.

The realty service enterprise shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens.