Annual work plan for property measures

How time flies! I never wait for people. I believe everyone is full of expectations for the upcoming work and life! Let's make a plan for our future work. Want to learn to make a plan but don't know who to consult? The following is the annual work plan of property measures I collected for you, hoping to help you.

Annual Work Plan for Property Measures 1 1. Improve the management network and straighten out the management system.

First, establish and improve the property management network of district property office-street property management department-community neighborhood Committee-industry Committee-property management company. Each street should set up a leading department of property management, organize and guide the establishment of the owners' congress and the change of the owners' committee in this area, and guide and coordinate the community property management. During the year, the owners' committee with the conditions of establishment and general election shall organize general election according to law, organize 1-2 special training and exchange activities of industry committees, and select property companies according to law to ensure that the property management network is not vacant;

Second, in accordance with the principle of compartmentalization, shifting focus and territorial management, we will gradually implement the system of regular joint meetings of property management, effectively mobilize and give play to the organization and coordination role of neighborhood offices and community management, study and deal with contradictions and focus issues in property management, and form a management mechanism with clear responsibilities, departmental linkage and smooth system;

Third, improve the criss-crossing property management network, incorporate property management into street assessment according to the principle of territorial management, establish a vertical property management supervision network composed of district property offices, street offices, community neighborhood committees and owners' committees, guide industry committees to lead and supervise property management according to law, and establish a horizontal supervision network.

The second is to strengthen industry supervision and improve industry service level.

First, actively carry out activities to achieve standards and create excellence. The residential quarters in the whole district shall be classified and managed, and the residential quarters shall be divided into three service levels: demonstration, standard meeting and rectification, and all kinds of quarters shall be publicized. Smiling faces and crying signs shall be set up in the property service hall, and the supervision and guidance of demonstration and standard meeting quarters shall be strengthened to ensure that the service standards of such quarters will not be lowered and maintain the high satisfaction of owners. For the rectification of dormitories, it is necessary to organize enterprises to carry out special study and rectification to improve the grade within a time limit;

Second, on the platform of demonstration projects, organize 1 2 on-site meetings on property management classification in time, set up 4 demonstration sites in the region during the year, and organize property project managers and employees in the whole region to carry out job rotation training activities to promote and improve the professional skills and professionalism of employees and improve the overall service level of the industry;

Third, standardize the bidding procedures for property service projects, implement the public bidding system for property projects, encourage property enterprises to win by excellence, cultivate regional brand enterprises, and strive to upgrade the qualification levels of the two enterprises and establish brand advantages during the year;

Fourth, strengthen the dynamic supervision of the qualifications of property companies, strictly enforce the market access and exit mechanism, and take punishment measures such as canceling the bidding qualification, lowering or revoking the qualification grade, and ordering to suspend business for property companies with low service level, inadequate service and many complaints;

Fifth, establish an assessment system for property enterprises in combination with the activities of achieving standards and creating excellence, carry out quality satisfaction survey activities for property enterprises, conduct a questionnaire survey for community owners every six months, report the survey results and record them in the assessment results of property enterprises, do a good job in urging and rectifying property enterprises, improve people's satisfaction and reduce the rate of property complaints.

Third, do a good job in the transformation and integration of old residential areas and improve the living environment of residents.

First, continue to carry out comprehensive renovation of old communities. In conjunction with Chengyang Sub-district Office, formulate a reasonable renovation plan for the old residential area of Huacheng Road and some sporadic buildings, improve the supporting facilities of the old residential area, coordinate the power supply department to implement the renovation of one household and one meter, and upgrade one household to create a good living environment for residents;

The second is to study and formulate reasonable integration plans for four old communities, such as Haitangyuan Community, Huacheng Road Second Community and Antai Jubei Community, which have completed the transformation task, and adopt dicing management to realize the establishment of an owners' committee in one region and the selection of a property enterprise for unified and standardized management;

Third, actively organize and guide the property management of old residential areas in conjunction with the sub-district offices. In view of the low charging standard of old residential quarters, we study and formulate corresponding policies, formulate reasonable management plans, solve the bottleneck problems that hinder the development of the property industry in our district, effectively improve the comprehensive environment and management level of residential quarters, and make good guarantees for the creation of a national civilized city.

Fourth, establish a departmental linkage supervision mechanism to ensure the perfection of new projects.

First, do a good job in planning and construction in advance, know the supporting details of new project planning and design in time, follow up various problems such as planning and construction standards, public facilities, ownership of property rights, acceptance and handover, find problems in time, and put forward improvement suggestions in time;

Second, in the process of project planning, construction and handover, establish a linkage mechanism with planning, development, real estate, construction management, law enforcement and other departments, and hold regular contact meetings to study and solve practical problems such as unreasonable design, construction disturbing people, and non-implementation of supporting facilities;

Third, strictly control the property approval and acceptance, reserve property management houses according to the standard, strictly implement the property approval process before the pre-sale of xx houses, and supervise the construction unit to hand over the property with clear ownership, complete information, qualified quality, complete functions and facilities after the completion and acceptance of the construction project in accordance with the relevant provisions of the state and the agreement of the property sales contract;

Four, the new project property management company should strictly enter the customs, do a good job in personnel setting, training management, service image, goods planning, office space preparation and other aspects before the property management company enters, so as to achieve high starting point management and high-level service, and lay a solid foundation for the later implementation of property management.

Five, timely and efficient disposal of property complaints to establish a complaint return visit tracking mechanism.

First, establish and improve the implementation network of property complaint handling. The property management office should coordinate and supervise the property companies to carry out rectification. Each property company and property project should appoint a contact person to ensure timely contact and efficient handling of problems.

The second is to establish a workflow for handling property complaints, clarify the time limit and punishment measures for handling complaints, and incorporate the handling of property complaints into the assessment of streets and property companies;

The third is to establish a regular notification, analysis and early warning mechanism for property complaints, pay close attention to all kinds of public opinion information such as the internet and news media, do a good job in reply, publicity, explanation and communication, do a good job in preventive supervision and inspection of property companies, and urge timely rectification;

Fourth, combine industry training, sort out the policy basis of common complaints, standardize the requirements for return visits, and avoid the expansion of contradictions; The fifth is to establish a follow-up mechanism for complaint return visits to ensure that complaints are handled in time and return visits are in place, and follow up the return visits in time to avoid repeated complaints and reduce the rate of property complaints.

Annual Work Plan of Property Measures II This year will be a year of comprehensive improvement of our property work, and we will try our best to make up for the shortcomings and comprehensively improve it. According to the company's strategic objectives and work arrangements for the new year, the 20xx community work plan will closely focus on the "year of improving service quality", and the main work plans are as follows:

First, fully implement standardized management.

Revise the work manuals of all departments on the original basis, standardize the work flow, strictly follow the work system, strengthen the implementation of the system, and make the management work evidence-based. And standardize management, improve all kinds of files, focus on standardized form records, so as to be comprehensive, detailed and well documented.

Two, the implementation of performance appraisal, improve service quality.

On the basis of performance appraisal indicators, the target management responsibility system is implemented, and the responsibilities at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Third, strengthen the training and assessment system.

According to the company's training policy, make a training plan to improve service awareness and business level. Carry out post quality education in a targeted manner, and promote the improvement of employees' comprehensive quality such as love and dedication to their posts and service awareness. We will strengthen the training of employees from the aspects of service consciousness, etiquette, business knowledge, coping ability, communication ability and self-discipline ability, and check and implement it in practical work, so as to improve the management service level and service quality, improve the overall quality of employees and reserve human resources for the company's development.

Fourth, establish a strict security system in combination with the actual situation of the community.

Starting from the system norms, the responsibility lies with people, and the supervision and implementation are standardized. Combined with performance appraisal, strengthen team building, increase the publicity of residents' safety knowledge, and open up the situation of joint defense.

Five, improve daily management, carry out convenience work, improve household satisfaction.

Standardize daily work management by system, improve the maintenance of residential buildings, fire protection and public facilities and equipment, satisfy residents, vigorously carry out paid services such as housekeeping, garden maintenance and water and electricity maintenance, and provide quality services for owners.

Six, according to the company's annual master plan, to carry out community cultural activities, to create a harmonious community.

According to the annual work plan, the focus of this paper's recent work is:

1, in accordance with the system specifications such as Equipment/Facilities Management System, Elevator Safety Management Regulations and Work Plan Management System issued by the operation center, it will be strictly implemented, rectified and improved item by item, and put in place according to the implementation date.

2, according to the performance appraisal system in the daily work assessment standards to organize staff training and learning, clear job requirements.

3. Draw up a feasible scheme for charging temporary parking of vehicles.

4. Cooperate with the operation center to carry out community cultural activities such as "Silhouette of Warm Community Life" and organize relevant departments to make preparations.

5, according to the department plan to complete the training work of the month.

In short, since the organizational structure adjustment, the daily work of the district has been carried out smoothly under the correct guidance of the company leaders, and the quality of cleaning and greening work has been obviously improved and improved, but it is still weak in terms of vehicle order management, public facilities and equipment maintenance management, and team training and construction within the department.

Personally, I have been working on the property customer service line, and my contact work mainly focuses on customer complaint handling, internal and external communication and coordination, community cultural activities and so on. I don't have comprehensive knowledge of other departments in technical operation and internal management, especially in detail management of engineering and safety. 20xx District will be pragmatic, closely follow the company's development needs, take the company's overall work policy as the direction, complete all work tasks and assessment indicators with good quality and quantity, and achieve good results in the year of improving service quality.

Annual work plan of property management. Grasp the source control and ensure the planning and design.

All property management communities in the county and newly prepared property bidding communities must install video surveillance and patrol equipment.

Development and construction units must install monitoring system and property security personnel patrol system before handling comprehensive completion acceptance and filing. In the design stage, it is necessary to submit specific construction drawings and floor plans of sub-projects to the county development and property authorities, requiring the monitoring patrol area to achieve full coverage of the community, leaving no dead ends, and the construction can only be carried out after passing the examination.

The Property Management Office is responsible for conducting an inventory of residential quarters where property management has been implemented in our county. If the video monitoring and patrol system is not installed, it shall be ordered to make rectification and construction. Specific measures are as follows:

1. Newly-built residential quarters that have not been fully completed for acceptance and filing must be equipped with video surveillance and security personnel patrol equipment before acceptance and filing.

2. Newly-built residential quarters with property rights have not installed video surveillance and patrol equipment, which must be installed, and the installation cost shall be paid from the property warranty fund.

3. For the property management community that has been delivered for more than five years, it is suggested that the owners' committee apply for the installation of video surveillance equipment and property patrol equipment, and use the special maintenance funds for housing for installation.

4, did not pay the special maintenance funds for residential property management area, the owners' committee is responsible for consultation with the owners, and the owners' congress will share the costs and install video surveillance equipment and patrol equipment.

Second, improve the entry threshold and turn off the equipment.

Establish a quality review system for monitoring products and patrol machines, strictly control the market access mechanism, put an end to counterfeit and shoddy products, standardize the video and patrol machine installation chaos in the property service community, and the competent department will check the pre-selection and installation of monitoring equipment, and resolutely put an end to situations that cannot be used or have poor results after installation.

Third, distinguish responsibilities and give full play to the main role of property enterprises.

Each property service enterprise is the main body of this work. It should be responsible for the security work of each property service community, actively implement the security work of the community, and be seriously responsible for the upgrading and construction of security equipment. Property service communities that have installed video monitoring equipment and patrol equipment for property security personnel shall do a good job in system maintenance, maintenance, inspection and replacement to ensure that the system is in good working condition. Property communities with imperfect video surveillance and patrol equipment should be actively improved. Property management communities that have not installed video surveillance equipment and patrol equipment should promptly submit installation plans. For the residential quarters that have not paid the special maintenance funds for houses, the property enterprise shall be responsible for coordinating with the owners' committee and the owners, do a good job of the owners, and ensure the installation of monitoring equipment and patrol equipment.

Fourth, strengthen supervision and give play to the linkage role of competent departments.

Planning, design, supervision, development, property management and other departments and units should work together, perform their duties, do a good job in every link of planning, design, drawing approval, construction and acceptance, ensure the implementation of property security equipment installation, and strengthen the security level of our county property service community. Before the installation of video surveillance equipment and property patrol equipment, the scheme must be submitted to the competent department for examination and approval, and the installed equipment can only be installed after inspection by the competent department. After the installation of video monitoring equipment and property patrol equipment, it must be accepted by the development office and the property office. Any newly-built residential area that fails to handle the above-mentioned links or review the existing problems shall not be put on record through the comprehensive acceptance of completion; Where the above-mentioned links are not handled or there are problems in the audit of the property service community, all kinds of property recognition and appraisal will not be granted, and the competent department will not pass the annual qualification examination.