Monthly work summary of company management: 5 articles.

Monthly summary of company management 1

Unconsciously, 20 years have passed. Looking back on this year's work, with the correct lead

Monthly work summary of company management: 5 articles.

Monthly summary of company management 1

Unconsciously, 20 years have passed. Looking back on this year's work, with the correct leadership of the head office and the help of various departments, all employees of our property management company have always been driven by the spirit of "owner first, service first", adhering to the company's fine traditions and carrying forward the spirit of loving their jobs and dedication, and have successfully completed all the work, achieved good results and won unanimous praise from the owners of the community. The work of the past year is summarized as follows:

I. Objectives and tasks

Over the past year, our property management company has strengthened its internal management, starting from the aspects of basic system construction, staffing, service quality, etc., and coordinating all parties in combination with the actual work in the community, and basically completed all the work and the established goals set at the beginning of the year.

(1) Customer Service Department:

The customer service center is the external service window of the property, and there are many complicated things directly facing the owner, and the utilities and property fees are paid here. Property fee is the only source of income for our property management company. Due to the problems left over from the project, some owners delay or refuse to pay property fees and related expenses under various excuses. The service center patiently, thoroughly and meticulously completes the work of each owner, timely coordinates all departments to solve the problems existing in the owner's room, understands the owner's needs, and takes timely follow-up actions. For example, car owners complain that trams are inconvenient to charge, especially electric tricycles, and storage rooms cannot be charged. After learning this situation, we immediately reported the situation to the superior leaders, bought three coin-operated chargers and installed them in three carports, which was convenient for the owner and got the owner.

The second phase of delivery is also one of the key tasks this year. We have experience in the first delivery, and we have made careful arrangements for the second delivery in advance. Before delivery, we jointly inspected each household with the engineering department, including indoor engineering problems and missing accessories. For engineering problems, we will notify the construction unit to carry out maintenance, and notify the relevant departments to supplement the missing accessories, and each household will carry out water pipes, floor heating suppression and toilet water closing tests. After the above efforts, the second phase of delivery is relatively smooth.

(2) Order Maintenance Department:

Our community is opposite the experimental primary school in Mudan District. There are many relocated households and renters, and the public security is relatively complicated. Sometimes it gets stolen. After verifying the situation and analyzing the reasons, we decided to change the security guard. Because the original security guard was recommended by the security company and lacked execution, we re-hired a new security guard, and started work on May 1 day, re-formulated the management plan, standardized management, and conducted regular training and learning for security guards. Clear job responsibilities, etc. , have achieved good results, and found that the parking of vehicles in the community is chaotic. Our joint head office marked the pavement of the residential area, staked and marked the fire exits, and marked some temporary parking spaces for temporary parking. The vehicle is controlled by the Bluetooth card system. Vehicles without garages and parking spaces are not allowed to enter the underground parking lot. Temporary parking can be recorded and then parked on the ground. At night, small doors are installed on the sidewalk, and all vehicles entering and leaving are registered one by one. After a series of rectification measures, we have received remarkable benefits. Since the second half of the year, there has been no theft incident in the community, which has won unanimous praise from the owners of the community.

(3) Cleaning Department:

Community health can be said to be the key work of the community, which represents the characteristics of the community image. Therefore, we assign a special person, Manager Wang, to be responsible for cleaning work, clearly divide the work of cleaning staff, delimit regional management, and put the responsibility on people, and always establish the service concept of "one person works hard and all people clean" and do their jobs well. We organize personnel to check the hygiene every two weeks, and then hold an appraisal meeting. Praise the good and criticize the poorly educated. In this way, all cleaning staff will strive to be advanced, unwilling to lag behind, clean up the community and create a beautiful, comfortable and harmonious home for the owners.

(4) Engineering Maintenance Department:

The maintenance department is also a service window directly facing the owner. The quality of engineering maintenance directly affects the owner's normal life, so we often have meetings to explain to the comrades in the maintenance department that the owner's satisfaction is the ultimate goal of our service, to think what the owner thinks, to worry about the owner's urgency and to do what the owner needs. In order to better serve the owners, a 24-hour service hotline was opened, and the maintenance consultation was done without shirking, wrangling and omission. The work of the day is finished on the same day, and it will never be put off until the next day. Over the past year, no owners have ever complained about the untimely maintenance of property.

Second, the existing problems:

Looking back on the work in the past year, it is gratifying that we have carried out all the work actively, seriously and steadily in strict accordance with the company's deployment requirements and achieved certain results. However, while affirming the achievements, we also have some problems in our work, which are mainly manifested in the following aspects: on the one hand, the education level of the staff is not high, the overall quality is low, some staff members have not received professional skills training, the skills and methods for dealing with unexpected problems are not mature enough, and their working ability needs to be improved. On the other hand, it is necessary to strengthen the management of public facilities and equipment to ensure the safe and normal operation of facilities and equipment and avoid the normal life of owners.

Three, 20__ year work plan:

Seriously summing up last year's work, our deepest experience is that under the background of increasingly fierce market competition in the property industry, increasing pressure on property service operation and increasing service requirements of owners, if the work does not advance, it will retreat.

Twenty years later, the task before us is still very heavy. On the one hand, in view of the problems and shortcomings in last year's work, we should formulate practical measures, improve working methods and improve the quality of work. On the other hand, we should inherit and carry forward the good ideas and methods in last year's work, learn from each other's strong points, and strive to do our service better. In the new year, we will speed up the pace, constantly improve the management level of the property itself, and constantly improve the management of the community, so as to contribute to the early entry of Henghui Property into the excellent property management community and the development of the company.

Welcome to share.

Summary of monthly work of company management II

Guided by the principles and policies of Theory of Three Represents and the central government to fight corruption and promote honesty, zhijiang city Water Supply Company takes the promotion of factory affairs publicity as its foothold, focusing on further improving the transparency of democratic decision-making, democratic management and democratic supervision, earnestly and solidly promotes the system of factory affairs publicity and promotes the reform and development of enterprises. It has been highly praised by the higher authorities. Its main work has the following points:

First, strengthen leadership and take responsibility.

Zhijiang city Water Supply Company puts the publicity of factory affairs in a prominent position in enterprise management. First, a five-person factory affairs publicity leading group headed by the company manager and a five-person supervision factory affairs publicity leading group headed by the chairman of the enterprise trade union were established, and the trade union office was specifically responsible for the organization and implementation of this work. Every year, the two groups hold relevant special work meetings on time, specifically arrange relevant work, arrange at the beginning of the year, conduct mid-term inspection, summarize at the end of the year, and formulate detailed implementation rules for factory affairs disclosure, which makes it possible to disclose the contents, forms and assessment methods, and leads the division of responsibilities of various units and offices.

Second, seek truth from facts and don't go through the motions.

In the implementation of factory affairs publicity, in order to let all employees know about and discuss factory affairs, and better receive the effect of democratic management and supervision. Combined with the actual situation of the enterprise, we * * * truthfully made it public from fourteen aspects. Namely: the production and operation plan of the enterprise is open; The contracting objectives of grass-roots institutions are open; Financial management is open. Including company leaders' communication expenses, official entertainment expenses and so on. Important decisions such as major capital construction and technological transformation of enterprises are made public; The distribution of employee benefits is open; Democratic appraisal of cadres is open; The distribution of employees' income is open; The assessment of economic and technical indicators is open; The post conditions of employees and middle-level cadres are open; The content of social service commitment is open; The charging standards of enterprises are open; The new user's program is open; Water supply laws and regulations and illegal water treatment results are open; Issues involving the immediate interests of employees are made public.

Third, various forms, openness and transparency.

According to the contents of factory affairs disclosure, the company flexibly chose the form of disclosure. The main form of publicity is the workers' congress. Any major issues, business plans, contracting objectives, financial management, enterprise rules and regulations, etc. The rules of procedure of an enterprise must be deliberated and discussed repeatedly by the workers' congress. Workers are the masters of the country, so employees will not raise their hands and policies will not be introduced. The second is the bulletin board. Mainly for the official entertainment expenses of enterprises, the communication expenses of company leaders and the distribution of employee welfare materials. The third is the staff meeting. Relevant public matters are made public at the staff meeting. Mainly aimed at the income distribution of employees, the democratic appraisal of enterprise leaders, and the post conditions of employees and middle-level cadres. Fourth, the publication of written materials is public, mainly involving the vital interests of employees and assessment content. Through the above forms, the factory affairs are made public and all-round publicity is realized. In the publicity of factory affairs, we also stipulated the time for publicity. First, financial management, employee income distribution and assessment results are published at least once every quarter, and the posting time of financial management is not less than 10 days; Second, timely disclosure of special and major issues; Third, democratic appraisal cadres are published once every six months; Fourth, water supply regulations, service commitments, charging standards and water receiving procedures are open all year round. At the same time, it also accepts the supervision from all walks of life.

Fourth, the factory affairs are open and the results are remarkable.

Through the publicity of factory affairs, the transparency of democratic supervision and management of enterprises has been strengthened. First, it reduces unproductive expenditure. For example, the official hospitality expenses of enterprises and the communication expenses of leading cadres are clearly stipulated. Take care of yourself if the cost exceeds the standard. The office will cancel cigarette entertainment, and all business units will reduce unproductive expenses. Therefore, the annual unproductive expenditure of enterprises shows a downward trend with 10%- 15%. Second, the internal management of enterprises is becoming more and more perfect, scientific and reasonable. Through the openness of factory affairs, employees participate in the democratic management of enterprises, and employees have the right to know, speak and make suggestions. Through brainstorming, it is conducive to promoting the reform and development of enterprises and safeguarding the legitimate rights and interests of employees, and employees are very satisfied with this. Third, the social benefits are more prominent. For example, the price adjustment of water supply is subject to the hearing system, and the reform of charging items such as one household and one meter is subject to the examination and approval system of the price department. Various charging prices, service commitment systems and processes are open all the year round, so that consumers can clearly understand their consumption and accept user supervision. At the same time, it also purifies the service window and improves the service quality. The fourth is to strengthen the competition mechanism. Through the disclosure of the post conditions of employees and middle-level cadres, the enterprise has implemented the annual competition for middle-level cadres, and through the comprehensive assessment of morality, ability, diligence and performance, middle-level cadres have been replaced year after year, which has enabled a group of young employees to take up the posts of middle-level cadres and put an end to unhealthy practices in employing people. The fifth is to urge business leaders to set an example and be strict with themselves. Through the publicity of factory affairs, the words and deeds, income distribution and related expenses of enterprise leaders are placed under the supervision of employees. In particular, the results of the annual democratic appraisal of business leaders are made public, so that every business leader can have higher standards, be strict with himself, and be honest and self-disciplined. At the same time, it also prevented corruption from the source and further strengthened the construction of cadres.

Factory affairs publicity is a systematic work, an important part of establishing modern enterprise system and realizing benign management of enterprises. We can only make unremitting efforts and not slack off. Our company can only do this work well under the guidance of the superior trade union.

Summary of monthly work of company management 3

Time flies, time slips away from my fingertips like running water. Inadvertently, I worked in the central bank for a year, which was a valuable experience in my life; It is also the best memory in my life; This is a turning point in my life. This year, under the leadership and training of leaders at all levels, with the care and help of my colleagues, I have made some progress in my thoughts and work, and my personal quality has also improved to a certain extent. While respecting the central bank, I am also glad that I can become a member of the central bank. I will summarize my work this year as follows:

First, the canal is required to be so clear, because there is running water at the source.

Three years of work experience has made me deeply realize that there is no end to learning. In order to adapt to the changes of the times, I will persistently understand that all aspects of banking knowledge, from concept, professional ability and culture, have been endowed with fresh "flowing water from the source". Only in this way can we make continuous progress and maintain a clear spring. Ideologically, we should consciously establish noble values and outlook on life, arm ourselves with advanced ideas, and constantly improve the quality of political theory in accordance with the overall requirements of "emancipating the mind, seeking truth from facts and improving our own quality" to meet the objective requirements of social and economic development. At work, I always keep a positive attitude and work hard. In my life, I always keep a positive heart. Strictly abide by the rules and regulations of the bank, go to work on time, ask for leave if there is something, do not smoke or make noise in public places, and pay attention to improving your professional quality.

Second, based on their own enterprising, hard watering xx flowers.

During this year, I loved my job. I was able to take every task seriously and reflect the country's financial policy flexibly in my work. Seriously abide by the rules and regulations, be able to complete the tasks assigned by the leaders in time and actively carry out the work.

1, unite and observe discipline, and do our best to improve operating efficiency;

Over the past year, I have United my colleagues, obeyed the arrangement of the leaders, and actively done my job.

2. Strengthen accounting consciousness and give full play to accounting functions;

This year, I learned that accounting is an important tool and means for xx Bank to exercise its functions, with both accounting and management functions. During my work, I strictly abide by the accounting system and accounting standards, and earnestly implement financial discipline. By participating in various trainings provided by the bank and the help of my colleagues, I have been able to conduct accounting independently.

Third, it's a long way to go, and I will go up and down.

It is a year of continuous enrichment, active exploration and gradual growth. Thank you leaders and colleagues for giving me the opportunity to work in the central bank. But I know that I still have shortcomings such as lack of experience and insufficient comprehensive consideration. In the future, I will improve my professional quality and skills on the premise of constantly consolidating my professional skills to meet the new era of upgrading. I will strive to overcome my shortcomings, improve my quality, actively explore, perform my duties and obey the leadership. Be a good employee assistant, work together with all employees Qi Xin, unite as one, and make due contributions to the improvement of our operating efficiency and the completion of various objectives and tasks in the coming year.

Monthly summary of company management 4

Last year was a year of rapid development, upgrading and bumper harvest. During this year, with the support of the company's leaders and the leaders of developers at all levels, A Property Management Office always implemented the principle of "the owner is supreme", and according to the actual situation of A Property Company, while providing good services, it rationalized and improved the annual work summary of property management, and initially realized the management requirements of "engineering procedures, standardized operation, practical use and scientific management". The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. The annual work of property management is summarized as follows:

First, complete the daily work target management

(1) Housing management Housing management is one of the important contents of the annual work summary of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

(2) Management of public facilities and equipment In order to ensure the normal life of residents in the community, we have formulated a perfect maintenance plan and emergency plan for the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed for 3 times throughout the year, which met the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.

(III) Greening Management In order to create a beautiful living environment for the owners, we strictly implement greening management measures, actively cooperate with the supervision, construction and maintenance work of greening companies, and timely issue rectification notices and rationalization suggestions for problems arising in the construction and maintenance of greening companies to urge them to rectify. In the case that the greening warning signs are not in place, simple warning signs and fences will be made to strengthen the protection and management of greening, so that the green space will be basically free from damage, trampling and public phenomena, and the greening will be completed.

(IV) Management of Environmental Sanitation In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, and piled up the decoration garbage in bags at fixed points, centralized transportation management, strengthened the sanitary inspection of the residential area, and ensured the cleanliness and beauty of the residential area.

(V) Safety precautions in residential areas Safety precautions and fire fighting in residential areas are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly conduct on-the-job training and assessment for security personnel, formulate strict on-the-job assessment standards, adhere to morning exercises and meetings every day, improve the physical quality and daily work management of employees, and strictly implement the working procedures and patrol inspection system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.

Second, the key work completed this year

(1) Property management before the owner moves in.

(1) Familiar with the construction of various facilities and equipment in the community; After check-in, in order to get familiar with the construction situation and equipment installation in the community as soon as possible, the staff of our office are not afraid of hardships and tiredness, running the construction site and climbing tall buildings in the scorching sun, and have mastered a lot of first-hand information, which has laid a solid foundation for the later work and has been praised and praised by the developers.

(2) according to the actual situation of the community, complete the work plan and put forward reasonable suggestions; After getting familiar with the various situations of the community, I completed various management schemes of the community according to the actual situation, such as vehicle management scheme, public security management scheme, decoration management scheme and so on. * * * 9 items, and put forward 1 1 reasonable suggestions, which were adopted by the developers, that is, set up milk reporting boxes in the lobby, install green spraying systems, and connect some rainwater pipes to the underground pipe network.

(3) do a good job in the early training of security guards; Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.

(4) Cooperate with the sales work of the developer; In order to cooperate with the sales work of the developer, I arranged a special person to cooperate with the sales work in the sales department in the early stage, patiently answered customers' questions about property management, and made two billboards to publicize the company's property management services, which achieved certain results. In addition to sending special personnel to cooperate with the sales department, all employees also gave up holidays to cooperate with the sales work during the "Eleventh" Sales Golden Week. Our work has been affirmed and praised by the sales department.

(5) Make preparations for the owner's occupancy and successfully complete the handover; In order to welcome the owner to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preparatory work, sorted out and prepared a lot of check-in materials and necessary documents. Such as occupancy notice, preliminary property management agreement, etc. * * * 12. Based on the principle of convenience for the owner and service first, our office has formulated the process and post of check-in procedures in combination with the actual situation of the community, and set up the owner's check-in notice, check-in procedure flow chart, decoration notice and decoration procedure flow chart, so that the owner can see at a glance when handling various procedures. Make the delivery work go smoothly. At present, the owner of 139 has gone through the check-in and decoration procedures.

(2) Strengthening service management and improving service quality;

(1) Establish the concept of home-based and humanized management service in residential areas.

After moving in, we adhere to the service spirit of family-oriented, humanized management and "people-oriented"; The needs of the owners are the center of our work. In order to provide services and let owners enter the community, we feel a warm feeling. We provide special care services to the owners with difficulties in living in the community and provide quality services, such as 1- 1-50 1. The master's husband is a sailor. Because he has not been to work for a long time, there are only the master and children at home. In addition, it also provides free agency services such as telephone, broadband, electricity saving, etc., so that the owners have a feeling of "it is difficult to find a property" and the service work has been well received by the owners.

(2) Doing a good job in maintenance service is an important part of property management, so we are very concerned about the timely rate and completion rate of maintenance work.

In order to do a good job in the maintenance of houses and related facilities, we worked closely with developers, construction teams and manufacturers to determine the maintenance procedures and methods, and successfully completed the goal of no legacy maintenance before the year. This year, * * received 157 maintenance complaints, completed 152, and completed 13 1 piece in time, with a completion rate of 96.8% and a timely rate of 83.4%. In terms of public facilities and equipment, we timely and regularly carry out maintenance and inspection of various facilities, and timely repair and deal with problems when found. For example, on February 30, 65438, the floating ball valve of the residential reservoir broke down. After inspection by the management personnel, in order to let the owners use water normally, we actively carried out emergency repairs first, and then notified the manufacturers to investigate the reasons to ensure that the owners' normal water use work was not affected.

(3) Strengthen the management of residential decoration.

Decoration management of residential quarters is an important part of early property management, which involves the service life and safety of properties and the integrity and beauty of residential quarters. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of residential quarters, such as decoration instructions and roof garden management regulations. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Last year, * * * handled 32 cases of illegal construction, and these cases have been rectified. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the community is unified, intact and beautiful.

(4) Listen carefully to the opinions of the owners and solve problems for the residents in time.

Good work suggestions and management suggestions from the owner are our working principles. Therefore, we can carefully record the problems reflected by the residents, deal with them in time, improve communication with the owners, patiently explain them to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.

(three) efforts to improve the management level, improve the quality of property management;

(1) Organize employees to carry out employee ethics and management skills training to improve their professional quality. The comprehensive quality of managers is closely related to the quality and level of property management services. In view of this situation, combined with the fact that most residents in the residential area are new employees and have been in contact with property management for a short time, I have formulated detailed training plans and assessment methods, regularly trained employees in ideas and owner management level, and regularly conducted security business skills examinations, which enriched employees' thinking and improved their management skills. Last year, * * * organized six personnel trainings and four skill examinations.

(2) Establish and improve scientific management methods by using advanced management methods; We keep up with the pace of social development and use computers to manage the charging accounts and management schemes of various files in the community, which greatly improves the work efficiency, makes the foundation and work of the management office reach a new starting point and lays a solid foundation for future Excellence.

(four) do a good job in external coordination and management; Good external coordination is the key to the smooth development of property management. To this end, we worked closely with the developers and actively contacted Hongshan Real Estate Bureau, Urban Management Bureau and Telecommunications Bureau to successfully complete the sanitation operation; Apply for house number, entrustment contract, service agreement filing, telecommunication bureau agreement signing, etc.

Three. Existing problems and lessons.

Although we have made some achievements in our work last year, there are still many places that need to be improved and strengthened. Summary of property management.

First, the overall quality of managers is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved;

Second, there is not enough communication and understanding with the owners.

Third, the management of equipment and facilities needs to be strengthened. In view of the above problems, we will draw lessons from our work in 20__ years, strive to improve employees' owner skills and management level, and do our work better.

Summary of monthly work of company management 5

I. Project management

In the past year, my work mainly focused on the implementation of central project management. Facing the scientific management method of project management, I study hard the relevant theoretical knowledge and software system operation method, thoroughly understand the management concept, and let myself fundamentally understand and adapt to this management mode. At the beginning of the work, I assisted the section chief and participated in a series of phased work such as the construction of project management software database and operating platform, project application and approval, project establishment and decomposition, and the central project management system was basically established. In the process of project management, I participated in the daily maintenance and data processing of the system, participated in the project management supervision, learned about the project management work carried out by various units, collected relevant problems, actively studied and thought about many * * * problems raised by various units, discussed with colleagues, and made bold ideas. Through their own efforts, combined with the analysis and understanding of project management software data, some problem-solving methods have been formed to help some units solve the problems of output value distribution and performance distribution.

Two. asset management

At the end of the year, according to the requirements of the Asset Management Information System of Administrative Institutions forwarded by the relevant departments of Finance and Economics Bureau, I undertook the informatization work of the fixed assets data software of the center. Within the specified time, the fixed assets data of the center before _ _ years were checked and corrected, and were imported into the asset management information system of administrative institutions together with the new assets data in 2008 and 2009. The summary data was consistent with the financial statements, which achieved the expected purpose.

Three, 20__ year work plan

1, to further improve the project management.

The development of project management is a process of constantly discovering and solving problems. In 20__ years, I will continue to help maintain the project management system to ensure the normal operation of the system, correct data and reliable indicators. Work hard on the unique problems encountered in the process of enterprise project management and seek feasible solutions. Efforts should be made to study how to effectively manage the progress, how to give full play to the role of the project leader, and how to establish a more reasonable departmental assessment mechanism.

2. Learn relevant knowledge of construction management.

According to the main work breakdown opinions of the center's 20__ year work conference, the future work of the planning department will involve the construction management of the second phase of fund-raising housing construction and the construction of the south campus. So in 20__ years, I began to learn the knowledge of infrastructure and understand the relevant regulations of contract management, bidding management and budget management, hoping to reach a certain level in a short time and lay a foundation for future work.