What are the contents of property etiquette training?

The content of property etiquette training can include the following aspects:

1, basic etiquette: including basic etiquette norms such as gfd, manners and gestures, such as dressing appropriately, maintaining good standing and sitting posture, and walking in a civilized way.

2. Polite language and communication skills: including how to use polite language correctly, how to greet residents or customers, and how to communicate and solve problems effectively.

3. Service awareness and attitude: cultivate a good service attitude, including actively and enthusiastically helping residents or customers, patiently listening to their needs and problems, and actively solving them.

4. Customer relationship management: Learn how to establish and maintain good customer relationships, including developing trust, effective communication and complaint handling skills.

5. Emergency treatment: train employees how to deal with emergencies or emergencies, such as fires and earthquakes, and learn corresponding emergency treatment procedures and safety knowledge.

6. Daily work skills: train employees' skills in daily work, such as check-in and check-out registration, equipment maintenance and repair, common problems, etc.

7. Civilized etiquette: train employees to observe public order and social etiquette, such as queuing, not disturbing others, polite language, etc.

8. Cultivation of cultural quality: Strengthen the cultural literacy and knowledge of employees, and learn about local culture, customs and history, so as to better serve residents or customers. The above are some basic contents of property etiquette training, and the specific training content and depth can be adjusted according to the actual situation and needs.