How to carry out property quality management

Establish a quality culture suitable for enterprises

The development of quality management is to establish a quality culture suitable for the enterprise. You are not suitable for other people's quality management system. According to the key points and requirements of the company's real estate work, quantify energy, refine energy, simplify energy and streamline systems.

Quality work is like peeling bamboo shoots, which needs to be carried out layer by layer. For example, a quality culture centered on "two-level training, two-level inspection and two-level assessment" is formulated, a first-level company-level quality management process and a second-level management department-level quality management process are established, and auxiliary quality management work such as monthly work plan and summary template management, daily workflow kanban management, and duty manager system in property management office is implemented.

Conduct on-site sampling inspection from top to bottom.

The implementation of quality management lies in the appropriate cooperation between superiors and subordinates. Not only the quality department manager can grasp the quality culture of the enterprise, but also the combination of on-site sampling inspection of the company and on-site self-inspection of the management office. It is a process of self-correction to let all staff participate in self-examination and self-correction. Spot checks combine supervision and guidance at the same time. Instead of simply picking faults, punishing with power and taking revenge, they help or guide people in their own shoes, guide the methods of finding problems, analyze problems, put forward suggestions to deal with problems and formulate rectification measures.

In quality management, some companies do not pay attention to work methods and skills, which leads to mutual conflict and understanding between employees and supervisors, supervisors and supervisors, and supervisors and quality departments, which makes this work impossible or can only be carried out intermittently, forming negative barriers, and even unable to achieve an effective "PDCA" cycle process in quality management.

Spot checks should not only find problems, but also cultivate the team's self-control ability, in which communication is the basic point of mutual support. The communication here is divided into two aspects: communication with superiors and communication with subordinates, so that superiors and subordinates can be integrated and in the same direction, people can understand and cooperate, things can be analyzed and corrected, and the whole work can be promoted in a timely and effective manner.

Depends on the leadership of the top management of the enterprise

The establishment of quality culture lies in the attention and support of leaders. Without the support and practice of leaders, quality culture will be empty or unsustainable. The quality consciousness of leaders is the core of the quality culture of property management enterprises. The leadership mentioned here refers not only to the general manager of the property management enterprise, but also to the middle-level leadership collective including the general manager.

Because senior leaders show the way, middle leaders lead the team. It can be seen that the importance of top managers to promote the implementation of quality management in enterprises. After establishing the unified direction and purpose of the organization, senior managers should also create and maintain an internal atmosphere so that employees can work together in Qi Xin to achieve organizational goals.

Application of Re-excitation in Results

The persistence of quality management lies in the effective use of incentives. Enthusiastic inquiry and busy running convey the initiative and positive side to every owner. The establishment of public honor column, kanban management, monthly notification and commendation are in contrast with the owner's commendation, and the positive and negative incentives of monthly outstanding employees, quarterly service stars and annual advanced individuals are in contrast.

Wear excellent employee cards, issue certificates and other incentives. Let excellent employees be recognized by the management department and the company in terms of material and spirit, and let employees always maintain a positive and responsible attitude and take the initiative to rectify when the service is not in place. Understand and analyze problems, resolve to correct problems, prevent problems in advance, and achieve progress.

Through the' fine management' under the strategic guidance, we will continuously strengthen the quality, take training as the driving force for the sustainable development of the enterprise, expand the brand influence, create a corporate atmosphere in which morality is the beauty and Qi Xin cooperates, and ensure the integrated development of enterprise strategy, management and quality.

It is this "harmony but difference" enterprise development concept that continuously improves the management and service quality of the whole property management industry, so as to promote the management and service quality of the whole industry and create a harmonious competitive market situation. The quality management of the property management industry is the "resurrection" of enterprise development.

Continuous PDCA cycle

The progress of quality management lies in the continuous operation of the process. You don't have to correct it at once. You need to make corrective measures every time and improve step by step. The basic manager and responsible person in PDCA management is the duty manager. Arrangement, requirements, planning, implementation, inspection and summary are repeated. Statistical analysis schemes include pareto chart, causal analysis, countermeasure table method, analytic hierarchy process, correlation diagram method, statistical analysis table method and histogram method.

When problems are constantly found in management, set a reasonable range value, carry out normal rectification within this range, and carry out serious rectification beyond the range. It can be seen that the number and degree of each problem can determine whether it is within the normal range, and the comparison range value determines the severity of the rectification problem.

The improvement of service quality cannot be achieved overnight. It needs continuous improvement and continuous efforts to upgrade the service quality to a new platform. It is inevitable to adhere to the work style of "continuous improvement". More importantly, the work should be arranged and adjusted every once in a while, and gradually updated to achieve the purpose of improving quality culture.