The elevator in the community is always broken. Which department do you complain to?

The elevator in the community is always broken, so you can complain to the property.

According to the Property Management Regulations, residential property companies have the right to choose qualified elevator maintenance companies that meet the national regulations to engage in daily elevator maintenance.

But the residential property company is also employed by the owners. Therefore, in the choice of elevator maintenance company, on the one hand, we should consider the requirements of the owner's service, on the other hand, we should consider the cost of hiring elevator maintenance company from the perspective of our own operation. And there are irreconcilable contradictions in these two aspects.

Generally, elevators are maintained by professional elevator maintenance companies. The property has the obligation to notify the maintenance personnel for timely maintenance. If the property can't restore the normal operation of the elevator for a long time, causing inconvenience to the owners, you can tell them first, and then you can find two departments to solve it:

(1) Complaining to the property department of the housing management department;

(2) For elevator quality problems, complain to the Technical Supervision Bureau or call the hotline 12365 immediately to report the complaints.

When buying a house, we must pay attention to choosing an enterprise with reliable elevator quality, ask the property maintenance personnel how to rescue when there is a fault, and sign a letter of responsibility with the developer to stipulate how to compensate for the elevator accident. Residential floors above 12 and below 18 shall have at least two elevators, one of which must have the function of fire elevator; If the functional floor of a pure residential building is between 19 and 33, and the total number of service households is between 150 and 270, there should be no less than 3 elevators, one of which must have the function of a fire elevator.

Legal basis:

Article 34 of the Regulations on Property Management

The owners' committee shall conclude a written realty service contract with the realty service enterprise selected by the owners' congress.

Property service contracts shall stipulate property management matters, service quality, service fees, rights and obligations of both parties, management and use of special maintenance funds, property management premises, contract term, liability for breach of contract, etc.