Responsibilities of the front desk of the property community

The front desk of the property community needs daily reception work: responsible for answering calls from the management office and entertaining visiting customers; Input all kinds of information of the owner and answer relevant questions raised by the owner; Coordinate and deal with difficult problems or emergencies as soon as possible, and report to superiors or relevant departments; The following are my job responsibilities carefully collected at the front desk of the property community. I hope it helps you. If you like, you can share it with your friends around you!

Responsibilities of Front Desk in Property Community 1

1, responsible for the daily reception and consultation of merchants in the business service center, and giving patient and meticulous answers;

2. Accept the overtime application, advertising painting and publicity application of the store;

3. Follow up the decoration application and entry of the store, handle the employment certificates of employees and construction teams, and be responsible for the collection and management of related expenses and the collection of deposits;

4. Responsible for drafting official documents such as notices and letters and following up related matters;

5. Be responsible for statistical summary of operation data.

Responsibilities of the front desk of the property community II

1, responsible for the reception of visitors and callers and ensuring the normal operation of the daily work of the service center;

2. Do a good job in guiding, communicating and explaining the complaints of business households, and make records; Complaints against business owners should be handled in time, and those that cannot be solved should be reported to the supervisor in time to ensure that the responses of business owners are solved and answered in time;

3. Accept the maintenance application, input the maintenance application content into the system, assist in following up the maintenance progress, and implement a return visit after the maintenance is completed to ensure the quality and efficiency of the maintenance application;

4. Be responsible for handling all kinds of access cards, and cooperate with the management of various departments to ensure that there are no complaints from the owners;

5. Be responsible for collecting the information of business households of the unit, completing and updating the information of business households, and ensuring that the information of owners is true and effective;

6. Complete other tasks assigned by the leaders.

Responsibilities of the front desk of the property community 3

1. Collect various management fees according to the charging standard and calculation method stipulated by the company.

2. Assist the financial department of the company to make financial statements.

3. Take good care of the use of various receipts and invoices and make a good connection with finance.

4. Receive the owner's inquiries and complaints, answer the owner's phone calls, answer the owner's inquiries and complaints, make records and communicate with relevant personnel, and track the processing results.

5. Complete other tasks assigned by the leaders.

Responsibilities of the front desk of the property community 4

1. Operation inspection and quality inspection of various facilities and equipment in the lobby;

2. The filing, tracking and return visit of the tenant's application for repair are closed;

3, the lobby access control system operation management, visitor card management;

4. Arrange and control the placement of water signs, notices and notices in the lobby to ensure their aesthetics and effectiveness;

5. Provide paid services to customers, fill in paid service forms regularly and report them to finance;

6. Assist the department manager to carry out various customer activities and collect customer questionnaires.

7. Complete other tasks assigned by superior leaders.

Responsibilities of the front desk of the property community 5

1, docking service community owners, accepting owners' complaints and applying for repairs;

2. Property fee cashier

3, daily office report production

4. Office procurement and bottled water business; Express delivery signing business; store management

Responsibilities of the front desk of the property community 6

1. Welcome customers, take the initiative to say hello and stand up for service;

2. Be familiar with the information of the owners and tenants, answer the owners' inquiries enthusiastically and accurately, properly handle the owners' applications and complaints, and timely convey the complaints to relevant departments for follow-up;

3. Collect complaint information and report to relevant supervisors;

4. Assist the owner in decoration and home-related work;

5. Do a good job in succession;

6. Follow up and complete other work arranged by the property service center;

Responsibilities of the front desk of the property community 7

1. Answer the customer's phone, register the feedback, follow up the closed loop and pay a return visit;

2. Responsible for receiving orders, dispatching orders and verifying the implementation of APP;

3. Be responsible for the basic management of project documents and archives;

4. Handling the collection, agency and entrustment business within the business scope;

5. Other work assigned by the project manager.

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