How to avoid the risk of property management

1. One way of circumvention: close the contract and clarify the rights, obligations and responsibilities of the parties concerned.

Signing a property service contract cautiously is a powerful guarantee to avoid property management risks. Property management companies should pay attention to the following points when signing a contract: in the service contract, if the content, scope and duration of entrusted property services are unclear or promised too much, it will bring a lot of unnecessary trouble; Many property management companies often over-promise that the indicators will look good for a period of time, divorced from reality, blindly improve service standards, and even exceed the ability of enterprises. No matter how to honor the promise in the future, under the slogan of "owner first", we don't pay attention to the protection of our own interests. In order to gain a little market share, they will ensure that they don't lose their cars, lose their personal safety, steal or lose their criminal cases, and how often do they deal with them? As everyone knows, these are ideal "goals" and can be used as the pursuit of internal management and internal assessment. Once they are included in the contract or make other forms of commitments, they will put themselves in a trap and the risks will increase. Due to excessive commitment, once the property management company fails to deal with it as promised, the owner has the right to take the property management company to court, and the property management company will bear the consequences and may even go bankrupt.

Based on the principle of equal rights and obligations, while giving the property management company the right to manage the daily affairs of the whole community, it is also necessary to clarify the obligations and responsibilities of the property management company and the owners, such as under what circumstances the property management company can be exempted from liability and should bear the liability for compensation; What safety responsibilities and obligations should the owner and the property management company bear respectively for parking in the parking lot; For owners who violate fire regulations, what responsibilities should they bear for the consequences, etc. The agreement on the liability for breach of contract should be practical and operable.

2. The second way to avoid risks: comprehensive and multi-level "preventive prompt service" in the service process.

Property management companies should consider all unsafe factors and hidden dangers as far as possible. It is better to rectify and eliminate. If it cannot be rectified in time, it must also be made clear to the owners or other interested parties (including the insiders of the property management company) that in the preliminary property service contract signed with the developer, the property service contract signed with the owners' committee, the civilized management treaty of the community, the provisions or explanations of the public management of the community, the service operation rules and safety operation rules within the property management company, and all the tips and warnings against unsafe factors, it is necessary to make clear what can't be done, which areas are dangerous. For example, in an office building with complicated staff, fire and theft warning signs such as "The office building is complicated, please turn off the water and electricity when leaving, and lock the doors and windows" are posted at the door of each tenant, and signs such as "This parking place only provides free parking spaces, please take care of your own vehicles" are set up in the unattended bicycle parking place, and signs such as "Please take care of your children, and children are not allowed to enter the deep water area" are placed beside the swimming pool in the community.

3. The third way to avoid risks: pass on risks.

Many people in the industry believe that property management companies can pass on risks by adopting place liability insurance in public liability insurance. But the question now is, how many property management companies can and are willing to bear the insurance premium? Developers are unwilling to buy insurance for community owners and their personal property and public facilities and equipment in order to maximize profits, so the only thing left is for the property management company to mobilize all owners to let the owners buy insurance for themselves or the property management company to take out insurance on their behalf, and then collect insurance premiums from the owners. Therefore, it is necessary for property management companies to carry out effective publicity, instill insurance awareness into community owners and promote workplace liability insurance.

Supervising the use of public maintenance funds and giving full play to the role of maintenance funds is another effective way to transfer risks. Property management companies should supervise the timely arrival of maintenance funds, and supervise the industry supervisors to make good use of maintenance funds. The maintenance fund belongs to all owners and can be used for the overhaul of public facilities, which means that the property management company can spend its own money, work for the owners and save money by itself, which is another effective way to reduce the financial risks of the property management company.

In addition, for property management companies, some businesses with strong professionalism and high security risks, such as external wall cleaning, elevator maintenance and septic tank cleaning, can be outsourced to professional companies, effectively transferring the security risks of enterprises.